Director

• Responsible for improving the resident and guest experience throughout the Portfolio and serving as the first point of customer service to anyone entering the building.
• Create the resident experience through demonstration and execution of service requests; ensure hospitality standards are met.
• Assist in quality assurance and system implementations; spearhead and complete technology and equipment set-up for the property and answer technology-related questions.
• Train, grow, and effectively motivate front office staff; manage "Move In" program and ensure smooth transition and execution.
• Oversee package acceptance, transition, and delivery; triage incoming phone calls and process all calls, messages, requests, questions, or concerns.
• Compile and deliver completed leasing applications to the leasing team; ensure follow-up telephone calls to qualified unclosed traffic within 24 hours.
• Prioritize and fulfill resident and guest requests with friendliness, efficiency, confidentiality, and professionalism; greet residents and create a personal, inviting environment.
• Build company image by cultivating relationships and attending networking and industry events.
• Ensure staff compliance with Fair Housing requirements and applicable laws; investigate resident disturbances, complaints, and provide resolution per lease/Condominium Documents.
• Inspect property routinely, report repair/replacement needs, and monitor cleanliness of lobby, sidewalks, entrances, and related areas.
• Manage lease audits, property inventory, service contracts; arrange new contracts and terminate existing contracts as required.
• Facilitate communication between Construction/Maintenance and external agencies (insurance, fire protection, police) to ensure property compliance with codes and regulations.
• Analyze and report property financial statements monthly; assist Asset Manager with variance reports, Owner’s Letters, and Executive Summaries.
• Complete equipment and supply leases/purchases for the Property; perform other related duties as assigned.

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