Risk Management & Compliance Analyst
Walker & Dunlop
Director of Front Office – Experience
Sentral
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Lead
About the role
- Responsible for improving the resident and guest experience throughout the Portfolio and serving as the first point of customer service to anyone entering the building.
- Create the resident experience through demonstration and execution of service requests; ensure hospitality standards are met.
- Assist in quality assurance and system implementations; spearhead and complete technology and equipment set-up for the property and answer technology-related questions.
- Train, grow, and effectively motivate front office staff; manage "Move In" program and ensure smooth transition and execution.
- Oversee package acceptance, transition, and delivery; triage incoming phone calls and process all calls, messages, requests, questions, or concerns.
- Compile and deliver completed leasing applications to the leasing team; ensure follow-up telephone calls to qualified unclosed traffic within 24 hours.
- Prioritize and fulfill resident and guest requests with friendliness, efficiency, confidentiality, and professionalism; greet residents and create a personal, inviting environment.
- Build company image by cultivating relationships and attending networking and industry events.
- Ensure staff compliance with Fair Housing requirements and applicable laws; investigate resident disturbances, complaints, and provide resolution per lease/Condominium Documents.
- Inspect property routinely, report repair/replacement needs, and monitor cleanliness of lobby, sidewalks, entrances, and related areas.
- Manage lease audits, property inventory, service contracts; arrange new contracts and terminate existing contracts as required.
- Facilitate communication between Construction/Maintenance and external agencies (insurance, fire protection, police) to ensure property compliance with codes and regulations.
- Analyze and report property financial statements monthly; assist Asset Manager with variance reports, Owner’s Letters, and Executive Summaries.
- Complete equipment and supply leases/purchases for the Property; perform other related duties as assigned.
Requirements
- Bachelor’s degree
- 3+ years of experience in the property management industry working in leasing, customer service, and/or hospitality
- Hospitality experience required
- Management/employee development experience
- Proficiency with Yardi
- Solid understanding of Microsoft Office (Outlook, Excel, Word)
- Strong knowledge of operations with budget formulation
- Excellent verbal and written communication skills
- Keen attention to detail with a creative problem-solving approach
- Ability to work independently and as part of a team
- Ability to make decisions and initiate action within established guidelines
- Ability to manage concurrent projects and competing priorities
- Ability to follow directions to safely utilize all equipment
- Ability to handle situations with the highest level of discretion and confidentiality
- Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
- Ability to work a flexible schedule, including evenings and weekends
- Physical requirements: stand behind a desk for the majority of an 8-hour shift; move in repetitive motions; work indoors/outdoors; transport boxes and equipment up to 20 pounds; observe details and communicate with others
- If accommodations are required, indicate in the "Accommodations" section on the application.
