Sentral

Front Desk Manager - Night Auditor

Sentral

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $60,000 - $65,000 per year

Job Level

Mid-LevelSenior

About the role

  • Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
  • Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
  • Organize guest stays to ensure thorough service throughout the guest experience
  • Ensure every guest experiences five-star service and actively seek five star/positive reviews; coach Experience Team to do the same
  • Set the example for the Experience Associates by projecting an upbeat and positive attitude and warmly acknowledging residents, guests, and vendors
  • Assist in development, creation and ongoing improvement of guest communications, Guest Book, Guidebook, and other items
  • Work closely with property team members to ensure they are updated, trained, and ready when residents or guests have questions
  • Lead the Experience Team and train others on community systems
  • Plan, coordinate and oversee resident and guest events with assistance of Sentral Marketing and Explorer teams
  • Oversee each guest experience including room inspection, amenity placement, coordination with housekeeping, and guest departure follow-up
  • Manage relationship with 3rd party housekeeping vendor prior to Head of Housekeeper start
  • Collaborate with Technology team to oversee hospitality technology implementations onsite
  • Assist in developing processes and SOPs for experience and reservations team
  • Respond to booking inquiries, guest questions, onsite issue resolution and billing questions, and follow up to ensure satisfaction
  • Collaborate with Revenue Management team to help maximize booking revenue
  • Perform other related duties and assignments as needed and assigned

Requirements

  • Bachelor’s degree in hospitality management preferred
  • Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.)
  • Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances
  • Exceptional interpersonal and self-awareness skills, including active listening skills
  • Proficient with communication technology and quick learner of new software
  • Excellent written and verbal communication skills
  • Demonstrated enthusiasm for creating inclusive and respectful workplaces
  • Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment
  • Ability to work a flexible schedule, including evenings and weekends
  • This is an in-person position located on-site of the property
  • Ability to stand behind a desk for the majority of an 8-hour shift
  • Ability to move body in repetitive motions for extended periods of time
  • Ability to work in indoor and outdoor spaces
  • Ability to move throughout the property as needed
  • Ability to transport boxes and equipment weighing up to 20 pounds
  • Ability to communicate with other persons in the building and observe details in surrounding areas and on a screen
  • If accommodations are required, candidates should indicate so on their application