Senior Auditor – Audit Programs
Steel Point Solutions
Night Auditor, Experience Ambassador
Sentral
full-time
Posted on:
Location: Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $24 per hour
Job Level
Junior
About the role
- Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
- Establish rapport with residents and guests; serve as first point of contact
- Prioritize and fulfill resident and guest requests with friendliness, efficiency, confidentiality, and professionalism
- Greet residents by name and provide exceptional hospitality in compliance with quality assurance expectations
- Resolve disputes promptly aiming for customer satisfaction
- Promote benefits of living at the property, distribute marketing materials, and provide exemplary service
- Answer, record, and process calls, messages, requests, questions, or concerns
- Run daily reports, identify special requests, and check reports for accuracy
- Monitor building access and who comes in and out of premises; manage access using key system technology
- Maintain atmosphere and cleanliness of entry lobbies and common spaces; stock and inventory refreshment stations
- Identify potential issues and inform management or take appropriate action
- Increase resident satisfaction and retention through programming with Director of Services and General Manager
- Remain knowledgeable of local activities and establishments to offer recommendations and directions
- Fully comprehend emergency procedures and property evacuation plan; assist emergency crews when needed
- Store luggage and handle early check-in, late checkout, and other resident requests
- Assess property and inform maintenance team of repair or cleaning needs; receive and log resident service requests and follow up
- Assist with administrative duties such as light copying, package management, and special projects
- Perform other related duties and assignments as needed and assigned
Requirements
- High School Diploma or equivalent required; some college preferred
- A minimum of one year of experience working in hospitality or customer service industry required
- Multifamily experience preferred
- Excellent interpersonal skills and ability to communicate effectively in person, by telephone, via email or text
- Computer savvy with the capacity to learn and master multiple software systems
- Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency
- Active listening skills, strong attention to detail, and strong organizational skills
- Proactive decision-making and problem-solving skills
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation
- Ability to work a flexible schedule, including evenings and weekends
- Ability to stand behind a desk for the majority of an 8-hour shift and perform repetitive motions
- Ability to transport boxes and equipment weighing up to 20 pounds
