Auditor

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests; serve as first point of contact
• Prioritize and fulfill resident and guest requests with friendliness, efficiency, confidentiality, and professionalism
• Greet residents by name and provide exceptional hospitality in compliance with quality assurance expectations
• Resolve disputes promptly aiming for customer satisfaction
• Promote benefits of living at the property, distribute marketing materials, and provide exemplary service
• Answer, record, and process calls, messages, requests, questions, or concerns
• Run daily reports, identify special requests, and check reports for accuracy
• Monitor building access and who comes in and out of premises; manage access using key system technology
• Maintain atmosphere and cleanliness of entry lobbies and common spaces; stock and inventory refreshment stations
• Identify potential issues and inform management or take appropriate action
• Increase resident satisfaction and retention through programming with Director of Services and General Manager
• Remain knowledgeable of local activities and establishments to offer recommendations and directions
• Fully comprehend emergency procedures and property evacuation plan; assist emergency crews when needed
• Store luggage and handle early check-in, late checkout, and other resident requests
• Assess property and inform maintenance team of repair or cleaning needs; receive and log resident service requests and follow up
• Assist with administrative duties such as light copying, package management, and special projects
• Perform other related duties and assignments as needed and assigned

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