Executive Assistant, Temporary
Weave
Housekeeping Manager, Spanish Speaker
Sentral
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $60,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead and manage third-party housekeeping and laundry relationships to ensure Sentral cleanliness and service standards are met
- Ensure cleanliness and high standards of homesharing, hoteling and residential apartments
- Train housekeeping teams utilizing the latest technology and ensure impeccable levels of cleanliness and upkeep
- Implement inventory, service levels, quality-control audits, cost controls and ensure expenses are carefully managed
- Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
- Manage the third-party vendor relationship for laundry and housekeeping; will manage internal Sentral team if there is one
- Ensure housekeeping team is always attentive, friendly, helpful, and courteous to all guests, managers, and fellow co-workers
- Develop service standards and procedures for the community/company, including scorecards and ways to measure quality control and service-level
- Administer scorecards and performance evaluations and conduct daily stand-up
- Ensure all Housekeeping associates have been thoroughly trained and are consistently following service standards and procedures
- Administer scorecards and performance evaluations and conduct daily stand-up
- Ensure all Housekeeping associates have been trained to use mobile smartphone applications and all systems needed to complete a job (Breezeway, Entrata, Guesty, Dash, etc.)
- Provide daily cleaning assignments to housekeeping team
- Inspect cleanliness and ensures standards are met, perform quality control inspections of units and building
- Communicate with the Hospitality Experience Manager to update the room status and any delays
- Assist with laundry coordination, including pick-up/delivery schedule and instruction of housekeeping team as needed
- Maintain, track, and organize housekeeping consumable supplies, cleaning kits, linens, and other inventory
- Implement and work directly with Director of Property Operations on cost controls and expense management related to housekeeping and inventory
- Work with Hospitality Experience Manager to ensure gifts/amenities for guests and residents are stocked and ready for each check-in
- Perform difficult staffing duties, including dealing with understaffing, resolving disputes, and assistance in administering disciplinary procedures
- Ensure confidentiality and security of guest rooms
- Report maintenance deficiencies and items in need of repair
- Use mobile smartphone/applications/technology to communicate with the team and report progress
- Perform other related duties and assignments as needed and assigned
Requirements
- 2-3 years in a Housekeeping Manager/Supervisor Role (Preferred)
- 3+ years of Hotel Experience (Preferred)
- Thorough knowledge of the Housekeeping field, whether hotel or Airbnb-related
- Proven success in a leadership role
- Must be detail oriented, adaptable/flexible and thrive in a high-pressure environment
- Willingness to learn and use new technology, specifically mobile applications
- Strong oral and written communication skills
- Highly organized
- Driven to deliver high-end experience for guests and residents
- Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Ability to work flexible schedule, including evenings and weekends
- Ability to transport boxes and equipment weighing up to 25-30 pounds
- Ability to ascend/descend a ladder and perform physical tasks
