ScanSource Brasil

Analyst

• Monitor import processes from the issuance of the purchase order to delivery of the goods at the distribution center;
• Verify and control import documentation, including Invoice, Packing List, BL/AWB, certificates and other required documents;
• Register and monitor processes in Siscomex;
• Work closely with customs brokers, freight forwarders, carriers, international suppliers and internal departments to ensure operational flow;
• Monitor shipments, customs clearance and deliveries, identifying deviations and contributing to the resolution of any incidents;
• Oversee tax classifications (NCM), applicable taxes and customs regimes for the operations;
• Control costs related to imports, including freight, insurance, storage, fees and taxes;
• Maintain systems, spreadsheets and indicators up to date, ensuring the reliability of information and monitoring of operations.

Import Analyst, Mid-level

Inside Sales

• Manage the end-to-end order entry process, ensuring accuracy and timely updates of information.
• Create, update, and maintain customer quotations within internal systems.
• Serve as a primary point of contact for international customers, primarily through email communication.
• Communicate order status, tracking information, and estimated delivery dates (ETA).
• Identify and resolve order discrepancies, ensuring a positive customer experience.
• Prioritize and escalate requests as needed to meet deadlines and service level agreements (SLAs).
• Collaborate closely with internal teams to resolve operational issues.
• Perform system inquiries and reporting to monitor orders and deliveries (e.g., SAP).
• Ensure proper process documentation and maintain accurate, up-to-date records.
• Work effectively in a high-volume environment while maintaining a high level of organization and attention to detail.

Inside Sales Analyst

Customer Support

• Lead the evolution of the Customer Experience area, ensuring execution of strategic initiatives and the continuous development of the team;
• Develop and monitor customer experience metrics, turning data into insights and action plans that support strategic decisions and drive the area’s advancement;
• Lead transformation projects related to the customer journey, including process reviews, platform implementations, solution development, and continuous improvement initiatives;
• Work collaboratively with Sales, Operations, Technology and other stakeholders, aligning business needs with the experience delivered to customers;
• Strengthen Customer Experience governance by increasing the area’s visibility, encouraging engagement across teams, and promoting a customer-centric culture throughout the organization;
• Lead initiatives related to Voice of the Customer management, channel programs, post-sales platforms and other projects focused on improving customer experience;
• Build close relationships with teams that have direct customer contact, anticipating opportunities, identifying improvement areas and promoting collaborative solutions;
• Share Customer Experience best practices through training, rituals, support materials and initiatives that enhance the quality of interactions across the customer journey;
• Foster a culture of innovation by leveraging new technologies and AI-based solutions to optimize processes, increase efficiency and continuously improve the customer experience.

Customer Experience Coordinator

Account Manager

• Commercial role focused on opening, reactivating and developing enterprise accounts
• Identifying opportunities within the account portfolio and driving actions to generate new business
• Building relationships with decision-makers, influencers, partners and strategic resellers
• Consultative approach, aligning customer needs with portfolio solutions
• Leading sales meetings, account mapping and building a consistent pipeline
• Preparing and negotiating commercial proposals with attention to margin, feasibility and conversion potential
• Liaising with inside sales, pre-sales, vendors/manufacturers and internal teams to unblock and accelerate opportunities
• Monitoring KPIs, forecasts and sales performance, directing actions to expand revenue
• Supporting the strengthening of the Cybersecurity vertical within the operation.

Strategic Account Manager – New Business

Security Engineer

• Liderar os Gerentes de Produto da unidade, atuando no direcionamento do negócio, definição de prioridades, desenvolvimento das lideranças e evolução da maturidade do time;
• Construir e executar a estratégia de crescimento da unidade, com foco na expansão de receita, no fortalecimento da atuação junto ao fabricante âncora da BU, no desenvolvimento de canais e na evolução do portfólio;
• Desenvolver relacionamento executivo com fabricantes estratégicos, conduzindo planos de negócio, ações de crescimento, agendas de longo prazo e iniciativas voltadas à geração de valor para o ecossistema;
• Identificar oportunidades de expansão da unidade, seja por meio do fortalecimento de marcas já existentes, da entrada de novas soluções complementares ao portfólio ou da construção de ações mais estratégicas junto aos parceiros;
• Atuar de forma próxima às áreas comerciais e demais áreas parceiras para impulsionar geração de demanda, desenvolvimento de canais, crescimento sustentável da BU e maior integração entre estratégia e execução;
• Acompanhar metas, pipeline, performance e indicadores da unidade, propondo ações para alavancar resultados, capturar novas oportunidades de negócio e apoiar a tomada de decisão da liderança;
• Contribuir para a evolução da estrutura, fortalecendo uma atuação mais colaborativa, estratégica e menos dependente da operação do dia a dia;
• Atuar como uma referência da unidade junto à liderança, fabricantes, canais e stakeholders internos, garantindo alinhamento entre os diferentes elos do negócio.

Gerente de Unidade de Negócios – Cybersecurity

• Lead the product analysts team, ensuring guidance, operational monitoring, and smooth execution of brand routines;
• Work on the development of the vendor/manufacturer within the BU, tracking business plans, growth initiatives, and alignments with the partner;
• Work closely with the commercial/sales team on channel development, opportunity creation, campaigns, and demand-generation activities;
• Act as a liaison between manufacturer/vendor, sales, clients, and internal departments, ensuring alignment between strategy, execution, and operational needs;
• Build marketing plans with clients, run campaigns and sell-out activities, and support the brand's participation in events and market initiatives;
• Monitor pipeline, inventory, front-team performance and operational needs, proposing actions to drive results and support decision-making;
• Support strengthening the front's primary manufacturer/vendor and the development of complementary brands aligned with the unit's strategy;
• Ensure the front's operations are structured and well executed through the analysts, without focusing your role on operational routines such as purchasing, data entry/registrations, or transactional processes.

Product Manager – Cybersecurity

Public Relations

• Perform credit analyses and evaluate financial statements
• Review and update credit limits in accordance with internal policies
• Support the Commercial team with credit-related inquiries and requests
• Monitor outstanding items and client registration documentation
• Provide support to internal and external clients
• Monitor the order portfolio
• Prepare credit management reports
• Provide support to management
• Operate within the authority limits defined by the approval matrix

Junior Credit Analyst

Network Engineer

• Design, plan, and implement secure local area networks (LANs), wide area networks (WANs), and wireless environments.
• Configure and maintain network infrastructure, including routers, switches, firewalls, load balancers, and VPNs.
• Monitor network performance, analyze bandwidth usage, and proactively troubleshoot connectivity, latency, and availability issues.
• Support incident management and provide Level 2/3 technical support for network and infrastructure environments.
• Implement and manage security controls, including firewall configurations, intrusion detection/prevention systems (IDS/IPS), and endpoint protection solutions.
• Conduct routine security audits and ensure compliance with organizational standards and cybersecurity best practices.
• Develop, document, and maintain disaster recovery and backup plans to ensure business continuity.
• Maintain accurate technical documentation, including network diagrams, configurations, and operational procedures.
• Collaborate with global IT and infrastructure teams to improve network architecture, scalability, and reliability.
• Support cloud networking initiatives and hybrid infrastructure environments (AWS, Azure).
• Ensure compliance with internal policies, procedures, and network security standards.
• Act as backup support for the network team when needed, ensuring operational continuity.

Senior Network Analyst

Recruitment

• Lead end-to-end recruitment and selection processes, from profile alignment to candidate offer, ensuring quality and speed of delivery
• Act as a partner to leadership, understanding business needs, challenging candidate profiles, and proposing recruitment solutions aligned with organizational strategy
• Develop and implement talent attraction strategies, including active sourcing (hunting), market mapping, and use of various recruitment channels
• Manage openings across different levels of complexity and seniority, ensuring the best experience for candidates and stakeholders
• Support and influence decisions through data, monitoring recruitment metrics (time-to-fill, quality of hire, selection funnel, among others)
• Contribute to strengthening the employer brand (Employer Branding) by participating in initiatives that enhance talent attraction
• Drive continuous improvement of recruitment processes, proposing innovations, tools, and market best practices
• Ensure alignment with internal policies, diversity & inclusion, and compliance in selection processes
• Support strategic Talent Acquisition projects, such as process structuring, system implementation, or operational expansion

Senior Recruitment and Selection Analyst

Consultant

• Manage channel support and assist the sales team;
• Record and track opportunities in the CRM;
• Prepare, send, and follow up on commercial proposals;
• Receive, verify, and enter orders into the system;
• Support the billing workflow and follow up through delivery;
• Liaise with manufacturers and internal departments;
• Work closely with the account manager to ensure operational support and smooth processes;
• Interface with teams such as Sales, Marketing, Portfolio, Operations, Supply Chain, and Finance;
• Act as a facilitator between departments, ensuring alignment and execution of requests.

Senior Sales Consultant – Cisco

• Planejar e executar as frentes estratégicas e táticas das marcas sob sua gestão, definindo diretrizes de produto e garantindo sua implementação ao longo de todo o ciclo de vida.
• Atuar como responsável estratégico pelo relacionamento com fabricantes, conduzindo reuniões de alinhamento, negociações, visitas e acompanhamento de performance.
• Negociar condições comerciais, metas conjuntas, verbas de marketing e possíveis exclusividades com fabricantes, atuando em negociações de alto valor e impacto para o negócio.
• Definir e acompanhar estratégias de precificação, compras e posicionamento de produtos, assegurando competitividade, rentabilidade e mitigação de riscos.
• Gerenciar o estoque de forma estratégica, validando informações elaboradas pelos analistas e contribuindo para estratégias de giro, recomposição e redução de excessos.
• Desenvolver e implementar estratégias comerciais de produtos e soluções, alinhadas aos objetivos do negócio e às demandas do mercado.
• Mapear tendências de mercado, movimentos da concorrência e comportamento do consumidor, orientando ajustes de estratégia e listas de preços.
• Garantir que a equipe comercial esteja atualizada quanto a portfólio, posicionamento e diferenciais competitivos.
• Coordenar e influenciar a criação de conteúdos de treinamento e apresentações sobre produtos, tanto para públicos internos (vendas) quanto externos (revendas e parceiros).
• Planejar e executar ações de cross-selling, campanhas de incentivo e iniciativas comerciais, voltadas a canais e equipe interna de vendas.
• Validar briefings de campanhas de marketing, assegurando alinhamento entre objetivos comerciais, público-alvo e estratégia do negócio.
• Acompanhar e responder auditorias relacionadas aos fabricantes, atuando no escalonamento e resolução de eventuais não conformidades.
• Validar propostas estratégicas, campanhas e ações comerciais desenvolvidas por profissionais de níveis pleno e júnior.
• Acompanhar e validar cadastros de Part Numbers e informações estratégicas no sistema.
• Tomar decisões baseadas em inteligência de mercado, análise de dados, indicadores de performance e tendências tecnológicas.
• Supervisionar a integração de novos fabricantes e realizar o onboarding na plataforma Scansource Cloud, quando aplicável.
• Estabelecer e manter relacionamento estratégico com canais de distribuição e parceiros comerciais, quando aplicável.

Gerente de Portfólio – Cibersegurança

• Plan and execute the strategic and tactical initiatives for the brands under your management, defining product guidelines and ensuring their implementation throughout the entire product lifecycle.
• Serve as the strategic owner of manufacturer relationships, leading alignment meetings, negotiations, site visits, and performance monitoring.
• Negotiate commercial terms, joint targets, marketing budgets, and potential exclusivity agreements with manufacturers, handling high-value negotiations with significant business impact.
• Define and monitor pricing, procurement, and product positioning strategies to ensure competitiveness, profitability, and risk mitigation.
• Manage inventory strategically, validating analysts' data and contributing to turnover, replenishment, and excess-reduction strategies.
• Develop and implement commercial strategies for products and solutions, aligned with business objectives and market demand.
• Map market trends, competitor movements, and consumer behavior to guide strategy adjustments and pricing lists.
• Ensure the sales/commercial team is up to date on the portfolio, product positioning, and competitive differentiators.
• Coordinate and influence the creation of training materials and product presentations for internal audiences (sales) and external stakeholders (resellers and partners).
• Plan and execute cross-selling initiatives, incentive campaigns, and commercial activities targeting channels and the internal sales team.
• Validate marketing campaign briefs, ensuring alignment between commercial objectives, target audiences, and business strategy.
• Monitor and respond to manufacturer-related audits, managing escalation and resolution of any non-conformities.
• Validate strategic proposals, campaigns, and commercial actions developed by mid-level and junior professionals.
• Review and validate Part Number entries and other strategic information in the system.
• Make decisions based on market intelligence, data analysis, performance indicators, and technology trends.
• Oversee the integration of new manufacturers and conduct onboarding on the Scansource Cloud platform, when applicable.
• Establish and maintain strategic relationships with distribution channels and commercial partners, when applicable.

Portfolio Manager – Cybersecurity

Accounts Payable

• Provide support and maintenance for SAP solutions with a focus on Vistex.
• Assist in analyzing and understanding business processes related to sales, billing, contracts, and commercial agreements.
• Support the configuration and monitoring of Vistex modules such as rebates, pricing, chargebacks, royalties, and commercial incentives.
• Perform functional analysis, including reading and interpreting technical and functional specifications.
• Assist in troubleshooting activities, root cause identification, and incident resolution.
• Execute functional tests and support validations with business areas.
• Work closely with technical teams (ABAP) to understand developments and improvements.
• Collaborate on the integration of SAP Vistex with SAP ECC and/or S/4HANA environments.
• Document processes, solutions, and operational procedures.
• Support continuous improvement initiatives and small enhancement projects.

Junior SAP Analyst – Vistex

• Atuar diretamente no desenvolvimento comercial da vertical de Energia junto ao time interno, parceiros e fabricantes;
• Gerar e desenvolver novas oportunidades de negócio dentro da carteira e ecossistema de canais;
• Apoiar revendas e parceiros na construção de oportunidades e avanço das negociações;
• Trabalhar de forma próxima ao time comercial, ajudando na estratégia e evolução do pipeline;
• Atuar em conjunto com fabricantes no posicionamento de soluções, campanhas e ações comerciais;
• Participar de reuniões com parceiros e clientes para apoio consultivo e desenvolvimento de negócios;
• Acompanhar indicadores, oportunidades e movimentações do pipeline da vertical;
• Fortalecer relacionamento com canais e identificar oportunidades de expansão e novos negócios;
• Participar de eventos, ações de relacionamento e iniciativas voltadas à geração de demanda e fortalecimento da marca.

Consultor(a) Comercial – Marcas Pleno, Energia

Product Marketing

• Administer, configure, and optimize GTM and business applications, including HubSpot, Clay, Instantly, Maildoso, Zoom, Octave, and AI tools.
• Build and manage workflows in Clay for account research, enrichment, prospecting, CRM updates, and campaign personalization.
• Support HubSpot administration, including data hygiene, segmentation, workflows, imports, exports, and reporting.
• Translate business requirements into automated workflows, system configurations, and scalable processes.
• Support outbound campaign operations using GTM tools and email platforms.
• Manage and optimize email sending infrastructure, including inbox setup, account warm-up, and deliverability best practices.
• Develop workflows that connect marketing and sales activities across systems (CRM, campaigns, events, engagement data).
• Support AI-driven workflows for research, personalization, and operational productivity.
• Evaluate, configure, and implement third-party applications, ensuring proper usage and adoption.
• Troubleshoot issues related to workflows, integrations, systems, and data quality.
• Create documentation and SOPs to ensure maintainability and process standardization.
• Serve as a hands-on partner to stakeholders, helping translate business needs into technical solutions.