Inside Sales Analyst

ScanSource Brasil

Inside Sales Analyst at SourceHub managing customer orders and supporting international partners in North America. Collaborating with internal teams for high-quality service and customer experience.

Posted 7/6/2026full-timeCuritiba • 🇧🇷 BrazilJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage the end-to-end order entry process, ensuring accuracy and timely updates of information.
Create, update, and maintain customer quotations within internal systems.
Serve as a primary point of contact for international customers, primarily through email communication.
Communicate order status, tracking information, and estimated delivery dates (ETA).
Identify and resolve order discrepancies, ensuring a positive customer experience.
Prioritize and escalate requests as needed to meet deadlines and service level agreements (SLAs).
Collaborate closely with internal teams to resolve operational issues.
Perform system inquiries and reporting to monitor orders and deliveries (e.g., SAP).
Ensure proper process documentation and maintain accurate, up-to-date records.
Work effectively in a high-volume environment while maintaining a high level of organization and attention to detail.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, International Trade, International Relations, Sales Management, or a related field.
Advanced English proficiency (particularly written communication, with good verbal communication skills).
At least 2 years of experience in customer service, order management, or commercial operations.
Strong organizational skills and ability to prioritize tasks effectively.
High attention to detail and ability to work in a fast-paced environment.
Ability to manage multiple demands and priorities simultaneously.
Strong interpersonal communication skills and ability to interact with global teams.
Proficiency in Microsoft Office applications: Required: Outlook and Teams. Preferred: Excel and Word.
Experience with Salesforce or the ability to quickly learn and adapt to new systems.

Benefits

Comp & perks

Competitive salary, aligned with current market standards.
Meal and/or food allowance (BRL 40.00 per business day).
Health insurance plan.
Dental insurance plan.
TotalPass.
Hybrid work model (3 days on-site and 2 days remote).
Annual Profit-Sharing Program (PPR), based on performance and goal achievement.
Birthday Day Off.
Life insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order EntryQuotation ManagementSystem InquiriesReportingAttention to DetailProcess DocumentationCommercial OperationsFast-Paced Environment ExperienceSalesforce ExperienceMicrosoft Office Proficiency

Soft Skills

Interpersonal CommunicationPrioritizationProblem SolvingCollaborationCustomer Experience Focus