Salesforce

Sales

• Establish sales objectives by creating a sales plan and quota for the region in support of national objectives as well as a detailed territory plan focusing on mapping both opportunities and influencers.
• Expand customer base by counseling account executives; building new relationships and while maintaining rapport with key customers that you have developed in your previous work in the government sector; and working directly with reports on key new prospect opportunities
• Provide regular reporting of pipeline and forecast using Salesforce and other tools
• Effectively and efficiently engage Public Sector Executives and resources at appropriate stages in the sales cycle if needed to grow and advance the sale
• Responsible for hiring and managing direct reports as needed.
• Build and lead the Public Sector GTM strategy across federal, state, and municipal governments in LATAM.
• Establish market expansion strategies in key countries including Brazil, Mexico
• Develop relationships with government leaders, public institutions, and regulatory stakeholders.
• Ensure compliance with procurement, government contracting, and public sector frameworks.
• Partner with system integrators and large consulting firms on public sector transformation initiatives.
• Identify, uncover, and develop new account opportunities within the public sector.

SVP, Sales – Public Sector, LATAM

Account Executive

• Be the subject matter expert when it comes to how the US Navy and US Marine Corps leverage Salesforce Digital solutions within their enterprise
• Empower and enable the broader Account team you’ll work with on all Salesforce Digital technology
• Collaborate with Account and Territory teams to identify target accounts
• Create and drive revenue within a specified region and/or list of named accounts
• Generate business opportunities through networking, cold-calling, and prospecting in to current Salesforce customers
• Own the sales cycle for the entire Salesforce Digital technology stack - including lead generation, deal strategy, pricing and packaging, and assistance with deal closure
• Meet and exceed all quarterly and annual sales quotas
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Maintain accurate account and opportunity forecasting
• Ensure 100% customer satisfaction and retention
• Be a team player

Digital Account Executive

Backend Engineer

• Work with SMB customers in close collaboration with our sales and solution engineering teams to solve a wide variety of technical challenges using the whole portfolio of Salesforce solutions.
• Develop relationships and act as a trusted advisor to CIO/CTO/CISO and their teams as they integrate Salesforce into their technology strategy, guiding them towards long-term success.
• Understand customer’s needs and establish Salesforce’s product as the best solution that addresses the technical and business requirements.
• Present Salesforce technology infrastructure, including demonstrating deep familiarity with platform capabilities, hosting infrastructure, security, and integration capabilities.
• Conduct architecture and technical workshops, providing actionable technical recommendations that are aligned with the client’s business objectives.
• Handle customer technical due diligence and risk management processes.
• Partner with pre-sales teams to lead technical POCs, translating customer requirements into working demonstrations that validate solution feasibility and drive deal progression.
• Translate business requirements into solution architectures and roadmaps that best leverage the Salesforce platform and products with a successful implementation and adoption in mind.
• Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
• Lead our SMB Technical Architect Community to enable less technical solutions colleagues and act as a multiplier.
• Work closely with a variety of stakeholders (e.g., alliances, sales programs, product & product marketing, etc.) to develop and execute internal and external programs and initiatives.
• Attain quarterly and annual objectives assigned by management.
• Mentor, teach, and guide more junior and less technical team members within the SMB Solution Engineering organization and the Account Executive teams.

Technical Architect

• Be the subject matter expert when it comes to how the US Air Force and US Space Force leverage Salesforce Digital solutions within their enterprise
• Empower and enable the broader Account team you’ll work with on all Salesforce Digital technology
• Collaborate with Account and Territory teams to identify target accounts
• Create and drive revenue within a specified region and/or list of named accounts
• Generate business opportunities through networking, cold-calling, and prospecting in to current Salesforce customers
• Own the sales cycle for the entire Salesforce Digital technology stack - including lead generation, deal strategy, pricing and packaging, and assistance with deal closure
• Meet and exceed all quarterly and annual sales quotas
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Maintain accurate account and opportunity forecasting
• Ensure 100% customer satisfaction and retention
• Be a team player

Project Manager

• Partner with Account Success Leadership team members to perform ad-hoc analyses across multiple data sets and tools
• Evaluate ongoing business performance against Targets
• Collaborate cross-functionally with the Account Success Operations / Technology team & CSG Business Intelligence team
• Build executive-level presentations for global leadership reviews
• Support GTM planning process in partnership with the Account Success Strategy & Programs teams

Senior Lead, Program/Project Management

Marketing

• Oversee team capacity across strategic workstreams; balance high-priority asks with long-term planning to ensure efficient deployment of expertise and timely delivery.
• Act as the executive liaison with senior leaders across Product, Technology, TMP, Alliances, and CSG; ensure ongoing alignment on priorities, messaging, and delivery expectations.
• Operational Orchestration: Workload Management, Triage & Escalation Protocols, Prevent Burnout.
• Strategic Collaboration & Functional Alignment, Trend Analysis and Insights, Initiative Execution, Content Stress-testing.
• People Leadership and Development: Recruit, hire, and onboard a diverse team of technical resources who possess both problem-solving grit and consultative soft skills.
• Mentor your team on how to context-switch effectively.
• Manage intake and execution of the success architect engagements that drive success and improvements in technical health across Salesforce Signature customers.
• Continuously assess and evolve team capabilities; drive targeted skill development, succession planning, and onboarding programs to ensure the team remains future-ready.
• Ensure your team builds deep relationships with our most strategic customers, delivering tailored consultative engagements that drive product adoption and business outcomes.
• Represent the voice of the customer across internal forums, surfacing insights and trends to influence product direction and the broader customer success strategy.
• Lead efforts to scale expertise across CSG and the partner ecosystem by developing assets, playbooks, and enablement paths that empower field teams and customers alike.

Director, Regional Success Architecture – Marketing Cloud

Performance Marketing

• Support the planning and execution of integrated demand generation campaigns to drive audience acquisition, attendee engagement, and pipeline for virtual and digital events across a range of audience segments.
• Own and execute attendee communications and digital campaign plans, ensuring alignment with event objectives, audience strategy, and business priorities.
• Analyze audience insights and campaign performance data to refine targeting, improve conversion rates, and inform demand generation strategy.
• Partner with sales and marketing teams to execute audience acquisition campaigns that support registration, attendance, and pipeline goals.
• Support campaign planning through audience strategy recommendations, performance forecasting, and optimization insights.
• Partner with performance marketing and channel teams to develop and execute campaigns, reports, and dashboards that provide visibility into campaign performance.
• Partner with Marketing Operations and Sales to support attendee follow-up strategy and maximize pipeline conversion.
• Track and analyze campaign performance, maintaining reporting frameworks to monitor progress toward registration, attendance, and pipeline goals.
• Identify and execute opportunities for campaign optimization across channels, messaging, and audience targeting.
• Support stakeholder communications by providing updates on campaign execution, performance, and results.
• Partner cross-functionally with Experience Strategy, Creative, Messaging, Channel teams, and Marketing Operations to ensure campaigns are executed cohesively and aligned to audience and performance goals.
• Support deployment and optimization of event websites, registration journeys, and attendee communications to improve audience acquisition and engagement.

Event Marketing Demand Generation Manager

Security Engineer

• Synthesize information from the industry regarding potential attack vectors and proactively advise on related security controls impacting SAAS apps.
• Advise customers on securing their Salesforce environment across the digital supply chain, identifying risks in third-party integrations, AppExchange packages, and connected middleware.
• Define technical security standards and "Gold Standard" implementation guides to ensure consistent quality across the practice.
• Lead architecture reviews, code reviews, and penetration tests across diverse environments (Web Apps, SaaS, and Mobile).
• Conduct workshops to identify design flaws and develop mitigation techniques that balance strict security requirements with business agility.
• Collaborate with engineering teams to "shift security left," integrating automated security scanning (SAST/DAST) into CI/CD pipelines.
• Develop automated tooling (scripts, scanners) to identify vulnerabilities and solve security problems at scale.
• Design robust authentication and authorization flows using modern protocols (SAML, OAuth, OIDC) to secure access to the platform.

Senior Practices Director – Technical Security Assessment

Manager

• Lead the planning, execution, and delivery of large, complex cross-functional programs supporting Salesforce’s Enterprise transformation
• Manage all aspects of the program lifecycle—including scope, schedule, budget, resources, risks, and issues
• Partner closely with cross-functional teams to align on strategy, business needs, and delivery approach
• Drive execution through consistent program governance, risk mitigation, and transparent communication
• Facilitate recurring project and stakeholder meetings; track and escalate issues to leadership when needed
• Own and maintain program-level reporting, including master project plans and risks and issues
• Support onboarding of program team members and maintain documentation, artifacts, and shared channels

Manager, Strategy – Program Delivery

• Drive quantifiable business impact across complex, often multi-org Signature customers
• Maintain continuous focus on the customer’s business goals
• Integrate multiple products or processes to create effective customer solutions
• Craft a clear engagement charter with specified goals and metrics
• Align the Account Success team and internal stakeholders around the customer’s goals
• Design multi-step digital workflows where agents handle repetitive data-intensive work

Senior Customer Success Manager – Mulesoft

• Serve as the demand generation lead for priority Salesforce events, owning campaign strategy from audience definition through execution and performance.
• Translate event objectives into integrated, audience-first campaign strategies that drive registrations, attendance, engagement, and pipeline.
• Develop comprehensive campaign frameworks outlining audience segments, messaging alignment, channel roles, sequencing, and activation strategy.
• Ensure campaigns are executed cohesively across paid, owned, organic, and partner channels.
• Define and evolve audience segmentation strategies using behavioral, firmographic, technographic, and engagement data.
• Identify priority audiences, whitespace opportunities, and high-value segments aligned to event and business objectives.
• Partner with analytics and data teams to continuously refine targeting, improve conversion rates, and optimize audience reach and efficiency.
• Ensure consistent audience strategy alignment across all campaign channels and touchpoints.
• Act as the central liaison across Experience Strategy, Creative, Messaging, Product Marketing, Media Lab, Lifecycle Marketing, and regional teams.
• Ensure campaign strategy is clearly translated into channel activation plans and creative execution.
• Collaborate with creative and messaging teams to ensure campaign assets resonate with priority audiences and align to campaign goals.
• Align channel owners across paid media, email, web, organic social, and partner channels to ensure coordinated campaign execution.
• Own campaign performance across key metrics including registrations, attendance, engagement, and pipeline generation.
• Monitor campaign performance, identify trends and gaps, and proactively drive optimizations.
• Deliver performance reporting, insights, and strategic recommendations to stakeholders and leadership.
• Apply data-driven insights to continuously refine segmentation, targeting, channel mix, and campaign strategy.
• Serve as the strategic point of contact for demand generation campaign strategy across internal stakeholders.

Senior Event Marketing Manager

• assist in expanding customer base in the Department of War community
• acquire new accounts
• generate new business in existing ones
• concentrate on sales territory in 4th Estate/Defense Agencies
• lead and empower a large matrix team of sales support roles
• drive performance and growth

Senior Account Executive

Data Analyst

• Partner with Renewals, Sales Strategy, Finance, Product, and Field Leadership to proactively identify attrition drivers and mitigation strategies
• Collaborate with Data Engineering to enhance data infrastructure and data governance
• Conduct deep dive analyses on attrition leveraging large volumes of datasets using SQL, Tableau, Python, etc.
• Document processes, data sources, metric definitions and enablement materials for diverse stakeholders
• Build and deliver presentations with recommendations to senior executives
• Develop self service reporting through dashboards, toolkits and
• Support automation and enhancement of key processes to improve accuracy, timeliness and scalability of insights delivered

Data Analytics Manager

Product Designer

• Consult with business stakeholders to understand and address their development needs, and ensure alignment on strategy and content
• Conduct needs assessments to determine training requirements and learning objectives
• Design and develop instructional materials such as e-learning modules, instructor-led training, job aids, and performance support tools
• Use instructional design methodologies and techniques to create engaging and effective seller training
• Collaborate with subject matter experts to ensure the accuracy and relevance of training content
• Identify with stakeholders the expected impact and measurement process
• Drive continuous improvement, innovation, accountability, and sustainment of content and experiences
• Develop and maintain learning assets, curriculum, and various talent development best practices that align with organizational goals and values
• Mentor and coach colleagues and emerging designers and work closely with the creative team
• Manages multi-stakeholder projects as needed, including managing priorities, and delivering results
• Support facilitate virtual and in-person learning sessions, bringing content to life and creating an engaging seller and pre-sales experience
• Lead program setup including room configuration, technology, and materials
• Manage operational flow during sessions (timekeeping, transitions, troubleshooting)
• Support live sessions by managing attendance, breakout rooms, materials, and participant needs
• Manage agenda and run sheet timing and accuracy
• Serve as primary liaison for participants and stakeholders throughout the program lifecycle
• Ensure a consistent, professional, and high-quality learning experience
• Proactively identify and resolve issues and risks
• Communicate program updates, changes, and key information to stakeholders in a timely manner
• Gather and synthesize feedback to inform continuous improvement

Learning Experience Designer

Procurement

• Build and manage strategic relationships with stakeholders and suppliers.
• Experience presenting complex information to senior leaders.
• Implement software related supplier-sourcing strategies to ensure high quality, on time delivery, and cost competitiveness.
• Understanding of business contract law, and experience with negotiating contracts for the licensing of software; including AI complexities.
• Collect data and perform spend analysis, category profiling, then analyze, and report data to explain economic forecast market trends, applying mathematical models and statistical techniques for cost modeling.
• Provide category reports detailing spend and usage trends, supplier performance metrics, savings, and improvement opportunities, etc.
• Support implementation of procurement best practices for cross-functional project teams.
• Utilize RFI (Request for Information), RFP (Request for Proposal), and RFQ (Request for Quote) techniques to identify, select, and engage with suppliers to ensure competitive market advantage.
• Implement proactive procurement philosophies, strategies, policies, procedures, and systems in order to meet business requirements and cost objectives.
• Organize and support business reviews with suppliers including development, preparation and review of supplier scorecards and performance metrics.
• Experience negotiating large enterprise software engagements.

SVP, Sales – Public Sector, LATAM

Digital Account Executive

Technical Architect

Digital Account Executive

Senior Lead, Program/Project Management

Director, Regional Success Architecture – Marketing Cloud

Event Marketing Demand Generation Manager

Senior Practices Director – Technical Security Assessment

Manager, Strategy – Program Delivery

Senior Customer Success Manager – Mulesoft

Senior Event Marketing Manager

Senior Account Executive

Data Analytics Manager

Learning Experience Designer

Senior Procurement Analyst