Director, Customer Security Response

Salesforce

Director of Customer Security leading complex investigations across APAC and US West Coast. Part of a global team at Salesforce mitigating sophisticated security threats.

Posted 6/5/2026full-timeBellevue • California, Washington • 🇺🇸 United StatesLead💰 $197,300 - $313,700 per yearWebsite

Tech Stack

Tools & technologies

SplunkSQL

About the role

Key responsibilities & impact

Personally lead the most complex customer security investigations across APAC and US West
Serve as the final technical authority on containment decisions for the region
Own regional operations including staffing, capacity planning, on-call scheduling, and case assignment
Drive cross-functional engagement with Detection Engineering, Threat Intelligence, Product Security, and Legal

Requirements

What you’ll need

10+ years in information security
At least 5 years leading hands-on incident response
Independently scope data exfiltration across APIs, bulk exports, and connected apps in multi-tenant SaaS environments
Write complex multi-source Splunk and SQL queries, including regex-based correlation
Demonstrated record of leading complex, high-severity incidents end-to-end
Build and manage high-performing, globally distributed security teams with clear performance standards

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident responsedata exfiltrationAPIsbulk exportsSaaSSplunkSQLregexcorrelationsecurity investigations

Soft Skills

leadershipcross-functional engagementcapacity planningstaffingon-call schedulingcase assignmentperformance managementteam buildingcommunicationdecision making