Senior Director – CoE Solution & Delivery Design Lead

Salesforce

Senior Director leading Pro Serve program design and delivery at Salesforce. Creating repeatable models for professional services and driving scalable solutions for client success.

Posted 6/5/2026full-timeNew York City • Illinois, Massachusetts, New York • 🇺🇸 United StatesSenior💰 $181,700 - $304,700 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Define Repeatable Delivery Models
Build standard delivery patterns for large and complex programs
Define common phases, workstreams, milestones, and control points
Create reusable delivery templates for $1M+ programs
Standardize Scoping-to-Delivery Handoff
Define what “delivery ready” means before a program is handed off
Create handoff checklists from SSSL / solutioning teams to DAM / delivery teams
Reduce ambiguity between what was sold, scoped, estimated, and what must be delivered
Build Staffing and Role Models
Define standard role mix by program type, complexity, and delivery model
Create guidance for onshore, offshore, GDC, and blended delivery structures
Support more accurate staffing assumptions during estimation
Improve Delivery Predictability
Identify common delivery risks that begin during scoping
Build delivery readiness guardrails into the solution design process
Help reduce preventable rework, scope gaps, and mobilization delays
Create Reusable Program Assets
Build standard workstream models
Create delivery design templates
Maintain reusable program patterns, checklists, and readiness tools
Collaborate Across the Ecosystem
Partner with GDC to ensure delivery models are executable at scale
Partner with Practices to incorporate product and domain delivery realities
Partner with Delivery Innovation & Governance to align delivery patterns, quality controls, and governance expectations
Partner with PS Operations to ensure staffing, resource planning, and delivery setup assumptions are practical
Partner with Growth & Offering to align reusable delivery patterns with go-to-market offerings
Partner with Sales Excellence to ensure delivery design supports cleaner deal progression and handoff

Requirements

What you’ll need

10+ years of experience in professional services, delivery leadership, solution architecture, program delivery, or consulting
Salesforce Professional Services or Salesforce ecosystem experience
Strong understanding of enterprise delivery lifecycle from scoping through mobilization and execution
Experience designing or leading large technology / Salesforce / multi-cloud delivery programs
Strong knowledge of delivery workstreams, staffing models, role mix, governance, and delivery readiness
Experience working with distributed delivery teams, including GDC / offshore models
Ability to translate complex delivery experience into simple, reusable methods and tools
Strong communication skills and ability to work across sales, solutioning, delivery, operations, and practice teams

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

delivery modelsdelivery patternsprogram deliverydelivery readinessstaffing modelsrole mixdelivery workstreamssolution architectureprogram assetsdelivery design

Soft Skills

communication skillscollaborationleadershipproblem-solvingorganizational skillsability to translate complex conceptsstakeholder managementteamworkadaptabilitystrategic thinking