Director, Product Delivery – Operations

Salesforce

Director of Product Operations & Delivery leading product management evolution for Salesforce's AI CRM initiatives. Building and developing high-performing teams while translating business processes into product requirements.

Posted 6/5/2026full-timeIndianapolis • Illinois, New York, Texas, Washington • 🇺🇸 United StatesLead💰 $197,300 - $313,700 per yearWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Build, lead, and develop the Product Operations & Delivery organization — including hiring strategy, role definition, performance management, and career development
Define and continuously evolve the operating model for requirements intake, backlog governance, quality standards, and delivery readiness criteria across DET
Establish best practices and structured approach with the tools used for Product Development Life Cycle and Software Development Life Cycle
Evolve agentification and AI tool enablement to the team and program operating model
Help drive the definition of product requirements intake and prioritization within program structures
Translate high-quality, delivery-ready requirements — reducing rework, accelerating delivery, and improving adoption at scale
Partner with Process Engineering & Optimization (PEO) leadership to ensure as-is and to-be business process changes are accurately translated into product-ready requirements
Serve as a trusted advisor to senior business and technology leaders, providing clarity, recommendations, and tradeoff decisions related to requirements strategy, delivery readiness, and execution risk
Establish enterprise standards for requirements quality, traceability, acceptance criteria, solution validation, UAT support, and release readiness
Proactively identify and mitigate delivery risks, dependencies, and readiness gaps related to requirements quality, process change, or stakeholder alignment
Define and track KPIs for requirements quality, delivery readiness, rework reduction, delivery predictability, and business adoption
Represent Product Operations & Delivery in senior forums, driving alignment across business, product, and delivery stakeholders

Requirements

What you’ll need

8+ years of experience in Product Management, Business Analysis, Product Delivery, or related disciplines
3+ years of people leadership experience building and managing high-performing teams
5+ years of executing major product-centric initiatives
Strong expertise in Agile / Scrum and product delivery operating models
Proven experience translating business processes into scalable product requirements
Deep experience with execution management tools (e.g., JIRA, GUS, Airtable or equivalents)
Excellent written and verbal communication skills, with demonstrated ability to influence senior business and technology leaders.

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementBusiness AnalysisProduct DeliveryAgileScrumExecution ManagementRequirements QualityKPI TrackingUAT SupportSolution Validation

Soft Skills

LeadershipCommunicationInfluencingClarityRecommendationsTradeoff DecisionsRisk MitigationStakeholder AlignmentTeam DevelopmentPerformance Management