Senior Manager, Slack Success Architect

Salesforce

Senior Manager leading global Success Architect team for Slack's largest enterprise customers. Ensuring successful adoption, integration, and value delivery from Slack.

Posted 6/5/2026full-timeRemote • Illinois, Washington • 🇺🇸 United StatesSenior💰 $150,100 - $227,000 per yearWebsite

About the role

Key responsibilities & impact

Lead your team to serve a portfolio of Slack's largest and most strategic customers, ensuring those customers successfully adopt, deeply integrate, and continuously derive business value from Slack
Develop the strategy, programs, and operational cadences to effectively leverage your team's technical depth and deliver best-in-class engagements across customer segments
Advocate for your customers and your team by driving alignment across Account Success, Product, and Support
Build and develop a high-performing team that lives Salesforce's values, empowering your Success Architects to be the definitive technical resource for enterprise customers
Directly influence customer health, retention, and expansion outcomes by ensuring your team delivers high-quality engagements across the full Success Architect portfolio
Contribute to Slack's Customer Success vision and strategy, and deliver team targets and key metrics through operational excellence and disciplined execution
Engage in account strategy for key and at-risk customers, model technical best practices for your team, and develop case studies and references that showcase the value of Slack at scale
Align the full Slack ecosystem to customer needs and foster a vibrant, inclusive team culture that inspires people to do their best work

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field
10+ years of relevant work experience in Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, or Technical/Solutions Architecture
Experience leading a technical team in the enterprise software space, with direct oversight of engagement deliverables and customer executive alignment
A track record of building and growing a high-performing team through talent acquisition, onboarding, and development, characterized by strong productivity and excellent morale
Hands-on experience with the Slack platform, including its extensibility, APIs, integration ecosystem, and enterprise deployment patterns, with strong familiarity across identity (SAML, SSO, SCIM), eDiscovery and DLP, and key SaaS integrations
Proven ability to navigate, escalate, and resolve complex customer challenges across large-scale, distributed enterprise environments
Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level
Track record of delivering against targets and KPIs, with proven success establishing a clear vision and driving change within a customer-facing organization.

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Enterprise ArchitectureTechnology ConsultingCustomer SuccessTechnology Solutions DevelopmentTechnical ArchitectureSlack platformAPIsSAMLSSOSCIM

Soft Skills

team leadershipcustomer advocacycommunicationinfluencestrategic alignmentoperational excellencetalent acquisitiononboardingdevelopmentproblem-solving

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Software EngineeringBachelor’s degree in Businessrelated field certifications