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Salesforce

Customer Experience Lead

Salesforce

Swarm Lead role addressing critical customer issues at Salesforce. Collaborating across teams to improve technical support and customer experience.

Posted 6/4/2026full-timeBangalore • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact
  • Tackle high-friction, business critical customer issues
  • Teach and share expertise to strengthen Customer Experience (CE) wide knowledge
  • Maintain awareness of top case drivers to improve internal efficiencies

Requirements

What you’ll need
  • Partnership with customers, senior leadership, Product Specialists/Product and Engineering
  • Strong technical skills
  • Experience in ticket management

Benefits

Comp & perks
  • Accommodations for applicants with disabilities
  • Opportunities for professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ticket management
Soft Skills
customer experiencepartnershipcommunicationleadershipteachingproblem-solving