Safelite

Recruitment

• Process candidate offers, ensuring accuracy and timely delivery
• Oversee all aspects of the pre-employment process, including background checks, documentation, and onboarding coordination
• Maintain accurate records and candidate data in Workday and other systems
• Communicate effectively with candidates and internal stakeholders
• Follow-up on outstanding items to ensure timely completion of hiring steps
• Ensure compliance with standard operating procedures, including legal compliance
• Performs other duties as assigned

Seasonal Recruiter

Technician

• Be paid to learn and apprentice the Safelite way, through hands-on and classroom training, including:
• Observing and assisting in installing and repairing auto glass.
• Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing.
• Providing additional services & products.
• Study and pass testing to become a Safelite-certified Technician showing proficiency in installations, embracing a positive attitude and following taught techniques.
• Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday.
• Performs other duties as assigned.
• Complies with all policies and standards.

Auto Glass Installation Technician, Trainee

Product Marketing

• Lead a national field sales organization with representatives in key geographies.
• Drive expansion into local and regional commercial segments through targeted GTM strategies.
• Directly manage two Commercial Sales Directors, providing coaching and performance management.
• Establish clear sales targets, forecasting rigor, and performance metrics aligned to commercial growth objectives.
• Lead the Commercial Support organization responsible for internal coordination and proactive customer engagement.
• Ensure seamless communication and issue resolution across Safelite’s operational ecosystem.
• Develop and evolve Safelite’s long-term commercial strategy, including segmentation and value propositions.
• Partner cross-functionally with various departments to enhance customer experience and drive growth.
• Act as a key partner to the Commercial Sales team, strengthening relationships and identifying opportunities.

AVP, Commercial Sales GTM

Representative

• Resolving escalated policyholder and agent concerns
• Responding to emails, phone calls, and inquiries from agents, contact center and field partners
• Documenting interactions in Salesforce
• Providing exclusive concierge / white label service to Mega accounts
• Specialized service aimed toward unique insurance carrier requests

Agency Service Representative

Operations

• Build the Operating System for Digital
• Own the operating model that connects strategy, investment, and execution across our Digital organization.
• Establish the portfolio management disciplines that create transparency, accountability, and predictability.
• Build the governance, planning, goal-setting, and performance management systems that allow teams to scale effectively.
• Create clear visibility into priorities, investments, business outcomes, risks, and delivery commitments.
• Build the framework that directly links digital initiatives to financial and business outcomes.
• Partner with Product, Finance, Analytics, and business leaders to define, validate, and measure value realization.
• Create a clear line of sight from strategic investments to growth, efficiency, customer outcomes, and enterprise performance.
• Help leadership make better decisions through data, insight, and transparency.
• Lead portfolio planning across multiple product domains and investment horizons.
• Develop prioritization frameworks that ensure resources are focused on the highest-value opportunities.
• Balance near-term performance needs with long-term innovation and transformation goals.
• Guide trade-off decisions in a fast-moving environment where priorities evolve rapidly.
• Create operating rhythms that enable teams to move with greater speed and confidence.
• Improve how Product, Design, Engineering, Data, and Business teams work together to deliver results.
• Identify bottlenecks, eliminate unnecessary complexity, and improve organizational effectiveness.
• Drive continuous improvement in planning, delivery, and decision-making processes.
• Champion the use of AI throughout the product lifecycle.
• Develop frameworks, tools, workflows, and practices that help teams leverage AI to improve speed, quality, and outcomes.
• Partner with leaders across Digital to create an AI-enabled operating model that becomes a competitive advantage.
• Help shape how a modern enterprise integrates AI into daily work and strategic execution.

Associate Vice President – Digital Operations

Manager

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• Ensure that every technician is SafeTech™ certified and through training, re-training and coaching that all technicians are performing quality installs or repairs on every job.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping -- occasionally collaborating with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.

Store Manager

Outside Sales

• Develop and execute regional or national field sales strategies aligned with overall company objectives.
• Drive revenue growth, market expansion, and customer acquisition across assigned territories.
• Analyze market trends, competitive landscape, and customer insights to inform sales initiatives.
• Ensure accurate forecasting, pipeline management, and quota attainment.
• Lead, mentor, and develop a team of Regional Sales Managers and frontline sales representatives.
• Foster a high-performance culture focused on accountability, collaboration, and results.
• Implement talent development plans, succession planning, and performance management processes.
• Establish and monitor KPIs to measure sales performance and operational efficiency.
• Partner with Marketing to align on demand generation and campaign effectiveness.
• Build and maintain relationships with key customers, partners, and stakeholders.

AVP, Field Sales

Account Manager

• Establishes and continuously evolves a sales strategy to drive Safelite utilization across agencies within the assigned territory by strategically mapping routes and leveraging data insights to prioritize high‑opportunity accounts and maximize sales impact.
• Engages regional insurance agencies to develop and maintain relationships – effectively influencing them to partner with Safelite to service their automotive glass repair and replacement needs.
• Activities include but are not limited to, attending conferences, community events and continuing education classes, and making in-person visits to local agent offices.
• Regularly monitors progress towards performance goals, including tracking daily sales activities and reporting to key stakeholders regularly.
• Partner with Agency Care and local field operations leaders for issue resolution support, ensuring insurance customers have a best-in-class experience when using Safelite.
• Performs other duties as assigned

Field Account Manager

People Operations

• Providing strategic partnership with the organization to support overall operational effectiveness and division performance.
• Providing coaching and support to leaders regarding workforce planning, culture development, organizational policies & procedures and communication of key initiatives.
• Executes people programs (talent reviews, performance calibrations, merit and incentive awards, engagement surveys/action plans).
• Serving in a responsive manner to arising associate relations issues and managing conflict in varying situations such as performance coaching or dissatisfied associates; and directing associates to the appropriate resources for support as needed.
• Assessing and implementing proactive retention strategies.
• Partnering with leadership to assess leadership capability and ensure development and succession plans are in place to support current and future business requirements.
• Coaching and facilitation of leadership development programs to build capability; ensuring organizational health by promoting associate engagement.
• Serves as a change agent, reminding and reinforcing key messages.
• Participates in the Company's response to union organizing drives.
• Proactively seeking new ways of doing things to deliver better business results and effectively leading organizational change.
• Collaborates cross-functionally to ensure compliance with all applicable Federal/State/Local legislative requirements.
• Maintains confidentiality of financial information, insurance and litigation documents, associate information (e.g., wage information, discipline, health information) and other sensitive and confidential information.

People Business Partner

Call Center Representative

• Provide front-line leadership, mentoring and staff development for Customer Service Representatives (CSRs).
• Create incentives, hold contests and activities to foster a fun work environment.
• Monitor calls to ensure quality service is being offered to all customers.
• Establish and monitor individual team members' performance against established goals.
• Drive the recruitment, interviewing, hiring, and onboarding of new associates.
• Assist in answering incoming calls during peak volume periods.

Contact Center Shop Care Supervisor

Customer Advocate

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues.
• Confirm and complete work order information, including insurance verification.
• Breeze through administrative tasks such as buyouts, invoices, work orders.
• Review orders from the national contact center and manage dealer part orders.

Payroll

• Oversees all activities of payroll processing and payroll tax functions.
• Establishes and maintains processes for timely and accurate payment.
• Reviews systems, controls, and procedures for maximum accuracy and service quality.
• Manages, reviews, and audits weekly GL entries.
• Acts as a functional expert for Payroll/Time system and partners with Finance.
• Leads, develops, and engages Payroll Operations team.
• Manages talent aspects including hiring, coaching, and performance management.
• Drives service delivery and accountability for the Payroll operations team.
• Manages project management and process improvement for Payroll Operations.
• Coordinates special reports and audits for payroll compliance.

Payroll Operations Manager

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Seasonal Customer Advocate

• Oversee the daily operations of the store, including: open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, staffing and scheduling and/or making necessary modifications, inventory management and proper cash handling.
• Drive team performance to ensure key performance indicators (KPI's) and company goals are met or exceeded, including but not limited to: Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics, as well as compliance with federal, state and local regulations.
• Ensure that every technician is SafeTech™ certified and that all technicians are performing quality installs or repairs on every job through training, re-training and coaching.
• Provide guidance and positive reinforcement surrounding proper vehicle and equipment maintenance and required recordkeeping.
• Collaborate with marketing associates to ensure the right materials are properly displayed.
• Provide world class customer service by responding quickly to client complaints/warranty issues.
• All other duties as assigned.

Vice President

• Develop, lead, and execute Safelite’s enterprise-wide government affairs and public policy strategy, aligned with long-term business goals and growth initiatives
• Serve as a senior advisor to executive leadership on legislative, regulatory, political, and reputational risks and opportunities
• Translate complex public policy developments into clear, actionable insights for business leaders and functional teams
• Act as Safelite’s primary representative to federal, state, and local government officials, regulators, and relevant agencies
• Lead strategic engagement with policymakers to shape legislation, regulations, and administrative actions affecting Safelite and the broader industry
• Build and maintain high-trust, long-term relationships with elected officials, regulators, and key policy influencers across party lines
• Oversee and optimize Safelite’s federal and multi-state lobbying efforts, including direct engagement and coordination with 30+ external lobbyists and consultants
• Direct the company’s advocacy, grassroots, and coalition-building initiatives to advance Safelite’s public policy priorities
• Provide executive oversight of PAC governance, political contributions, and engagement strategies, ensuring effectiveness, transparency, and compliance
• Lead monitoring, analysis, and forecasting of legislative, regulatory, and policy trends, assessing business, operational, and reputational impacts
• Guide the development of company policy positions, white papers, testimony, and legislative proposals
• Position Safelite as a thought leader and trusted industry voice through participation in hearings, public forums, and industry events
• Partner closely with Legal, Compliance, Risk, Operations, Finance, Communications, and Business Unit leaders to align public policy efforts with enterprise objectives
• Build strong external partnerships with industry associations, OEMs, clients, insurers, and coalition partners to advance shared policy goals
• Provide training and guidance to senior leaders and associates on government affairs engagement and advocacy best practices
• Ensure compliance with all applicable lobbying, ethics, disclosure, and campaign finance laws and regulations
• Uphold the highest standards of integrity, transparency, and ethical conduct in all government and political activities
• Protect and enhance Safelite’s brand and reputation through disciplined, values-driven public policy engagement

Seasonal Recruiter

Auto Glass Installation Technician, Trainee

AVP, Commercial Sales GTM

Agency Service Representative

Associate Vice President – Digital Operations

Store Manager

AVP, Field Sales

Field Account Manager

People Business Partner

Contact Center Shop Care Supervisor

Customer Advocate

Payroll Operations Manager

Seasonal Customer Advocate

Store Manager

SVP, Head of Government Affairs and Public Policy