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Customer Advocate
SafeliteCustomer Advocate managing administrative processes and customer interactions at Safelite. Resolving concerns and completing work orders efficiently while providing excellent service in two locations.
About the role
Key responsibilities & impact- Welcome in-shop customers and resolve customer concerns quickly and efficiently.
- Manage incoming calls, e-mails and faxes for service issues.
- Confirm and complete work order information, including insurance verification.
- Breeze through administrative tasks such as buyouts, invoices, work orders.
- Review orders from the national contact center and manage dealer part orders.
Requirements
What you’ll need- High School Diploma/GED/Equivalent required.
- Experience: 1-3 years telephone operations or business administration experience required.
- Ability to provide world class customer service in a changing, fast-paced operation.
- Present a professional appearance and wear personal protective equipment.
- Ability to travel up to 10%.
Benefits
Comp & perks- Competitive weekly base pay starting at $21.75/hour.
- A benefits package valued at more than $10k*.
- 401(k) plan with company matching.
- Medical coverage plans customized to suit your needs.
- Paid time off (PTO) programs.
- Company holidays and paid volunteer days.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all the tools and resources you'll need to be successful.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem solvingcommunicationadministrative skillsprofessional appearanceadaptabilitytime management
Certifications
High School DiplomaGEDEquivalent