Seasonal Customer Advocate

Safelite

Customer Advocate responsible for managing in-shop customer interactions and resolving service inquiries at Safelite. Handling administrative tasks and ensuring smooth operations in a fast-paced environment.

Posted 6/17/2026full-timeDetroit • Missouri • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.

Requirements

What you’ll need

High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.

Benefits

Comp & perks

Paid training and all the tools and resources you'll need to be successful.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

telephone operationsbusiness administrationwork order managementinvoice processingcustomer service

Soft Skills

problem-solvingcreativitycommunicationadaptabilityprofessionalism

Certifications

High School DiplomaGED