Agency Service Representative

Safelite

Agency Service Representative at Safelite resolving policyholder and agent concerns via calls and emails. Responsible for documentation and providing specialized concierge service.

Posted 7/10/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, effectively resolving escalated concerns and providing specialized support to clients. Proficient in Salesforce and Microsoft Office, with strong communication skills to engage with policyholders and partners.

Highest-signal resume keywords

Customer Service ExperienceSalesforce ProficiencyStrong Communication SkillsMicrosoft Office SuiteEscalation Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Communication Skills

Tools & Technologies

SalesforceMicrosoft Office

Certifications & Qualifications

High School Diploma

Industry Keywords

Policyholder ConcernsAgent InquiriesConcierge ServiceWhite Label ServiceInsurance Carrier Requests

About the role

Key responsibilities & impact

Resolving escalated policyholder and agent concerns
Responding to emails, phone calls, and inquiries from agents, contact center and field partners
Documenting interactions in Salesforce
Providing exclusive concierge / white label service to Mega accounts
Specialized service aimed toward unique insurance carrier requests

Requirements

What you’ll need

High School Diploma
1-3 years of experience
Prior customer service experience
Strong communication skills (both verbal and written)
Microsoft Office (Word, Excel and PowerPoint)
Preferred Salesforce experience

Benefits

Comp & perks

Health and safety measures against COVID-19
Reasonable accommodations for individuals who need assistance