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Safelite

Agency Service Representative

Safelite

Agency Service Representative at Safelite resolving policyholder and agent concerns via calls and emails. Responsible for documentation and providing specialized concierge service.

Posted 7/11/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Resolving escalated policyholder and agent concerns
  • Responding to emails, phone calls, and inquiries from agents, contact center and field partners
  • Documenting interactions in Salesforce
  • Providing exclusive concierge / white label service to Mega accounts
  • Specialized service aimed toward unique insurance carrier requests

Requirements

What you’ll need
  • High School Diploma
  • 1-3 years of experience
  • Prior customer service experience
  • Strong communication skills (both verbal and written)
  • Microsoft Office (Word, Excel and PowerPoint)
  • Preferred Salesforce experience

Benefits

Comp & perks
  • Health and safety measures against COVID-19
  • Reasonable accommodations for individuals who need assistance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Strong Communication Skills
Certifications
High School Diploma