Riverstone Logistics

Operations

• Oversee day-to-day delivery operations, including monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance
• Maintain professional working relationships with location management and other department managers
• Supervise and review route monitoring utilizing client-specific software
• Process and monitor returns through the client portal
• Move inventory safely using material handling equipment
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned

Operations Supervisor, Warehouse

Executive Assistant

• Manage complex executive calendars and scheduling needs for assigned C-suite leaders
• Support executive communication and organizational coordination
• Coordinate executive travel and expense operations with accuracy and professionalism
• Ensure executive meetings and leadership engagements are organized and prepared in advance
• Support the day-to-day operational needs of executive leadership

• Oversight of the daily operations of the warehouse and to ensure daily objectives are being met
• Maintain Lean Six Sigma throughout the warehouse
• Enforce company compliance standards
• Support an environment that fosters open and positive team communication
• Build a strong rapport with our service providers and clients
• Communicate daily goals of facility; devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
• Enforce location safety management plans
• Delegate and direct the work of the warehouse team
• Manage a team of direct reports (punctuality, performance, time and attendance, discipline, coaching, etc.)
• Interview, train, select employees
• Performing other duties as assigned (may vary depending on client requirements)

Operations Manager, Warehouse

• Oversee outbound logistics of multiple client retail locations
• Maintain client delivery capacity
• Conduct operational analyses and audits
• Supervise a team of Territory Managers
• Ensure compliance with policies and regulations

District Operations Manager

• Facilitate day-to-day delivery operations, including the monitoring of morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage
• Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
• Provide operational support to the distribution center team as needed, including assisting with audits and process improvements
• Utilize client-specific routing software
• Communicate with other departments on updates, meetings, and other as needed
• Perform route monitoring utilizing client-specific software
• Check in reschedules that are brought back by motor carriers
• Process returns through the clients portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Performing other duties as assigned (may vary based on client requirements)

Operations Coordinator, Load Out

• Facilitate day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
• Utilize client-specific routing software
• Communicate with other departments on updates, meetings, and other as needed
• Perform route monitoring utilizing client-specific software
• Check in reschedules that are brought back by motor carriers
• Process returns through the clients portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Performing other duties as assigned (may vary based on client requirements)

Operations Coordinator, Routing & Dispatch

Account Manager

• Serve as the primary point of contact for assigned enterprise customers, delivering timely communication, operational updates, and issue resolution.
• Build and maintain strong relationships with key client stakeholders and facility personnel.
• Ensure client satisfaction through proactive communication, strategic problem-solving, and attention to service level commitments.
• Collaborate with internal teams (Operations, Sales, Finance, IT) to ensure alignment and success of client goals.
• Oversee full shipment lifecycle: from load intake and entry to delivery confirmation and billing support, adhering to client SOPs and SLAs.
• Ensure loads are built, scheduled, and tracked proactively through delivery.
• Manage customer TMS/portals and update platforms accurately and promptly.
• Coordinate the handoff to after-hours support teams to ensure seamless 24/7 service coverage.
• Manage and close out accessorials (TONU, detention, etc.) per customer and internal guidelines.
• Analyze customer-specific KPIs and identify opportunities for service improvement and cost optimization.
• Proactively suggest new service offerings, increased volume, or process enhancements that align with customer goals.
• Participate in the development of scalable, repeatable procedures for assigned accounts.
• Support strategic planning and collaborate with leadership to expand enterprise relationships.
• Handle escalations and service disruptions with urgency and professionalism.
• Identify root causes of issues and work cross-functionally to implement corrective actions.
• Continuously seek ways to improve efficiency, service quality, and customer satisfaction.

Account Manager, Middle Mile

• Serve as the primary point of contact for assigned enterprise customers, delivering timely communication, operational updates, and issue resolution
• Build and maintain strong relationships with key client stakeholders and facility personnel
• Ensure client satisfaction through proactive communication, strategic problem-solving, and attention to service level commitments
• Collaborate with internal teams (Operations, Sales, Finance, IT) to ensure alignment and success of client goals
• Oversee full shipment lifecycle, from load intake and entry to delivery confirmation and billing support, adhering to client SOPs and SLAs
• Ensure loads are built, scheduled, and tracked proactively through delivery
• Analyze customer-specific KPIs and identify opportunities for service improvement and cost optimization
• Handle escalations and service disruptions with urgency and professionalism

• Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to returned and/or damaged product
• Evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Assist with audits and ensure returns processes align with RLX and client-specific requirements
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and hold their team to the same standards
• Supervise and perform the check in process for reschedules that are brought back by motor carriers
• Process and monitor returns through the client portal at participating locations
• Identify and escalate product or process discrepancies, including damaged or misrouted returns
• Ensure proper documentation and system entry for all returns transactions to support inventory accuracy and client reporting
• Support process improvement initiatives to streamline reverse logistics operations and reduce return rates
• Move inventory safely using material handling equipment (as needed)
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned (may vary based on client requirements)

Operations Supervisor, Returns

• Supports the site leader to ensure the execution of operational effectiveness of an individual client location under limited supervision
• Ensures the KPIs are met with the proper planning and scheduling of the distribution services
• Manages inventory returned to the site at the end of motor carrier routes
• Maximizes the performance of the site
• Adheres to LEAN six sigma principles throughout the warehouse
• Ensures timely reporting of returns compliance
• Supports activities related to dispatching, routing, and tracking transportation
• Builds a strong rapport with Motor Carriers and clients

Operations Coordinator, Returns

• Support the site leader to ensure operational effectiveness
• Manage inventory returned to the site at the end of motor carrier routes
• Spend most of the time in the office or warehouse maximizing site performance
• Adhere to LEAN six sigma principles throughout the warehouse
• Ensure accuracy with reason codes for each item that is returned
• Ensure timely reporting of returns compliance
• Support activities related to dispatching, routing, and tracking transportation
• Communicate daily/shift goal of facility and group(s) and implement plans for goal achievement

• Supporting the General Manager in the meeting and exceeding client service goals
• Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
• Oversee operations and ensure objectives are being met
• Act as a Locations point of contact in absence of General Manager
• Ensure the implementation and maintenance of Lean warehouse principles (when applicable)
• Enforce company compliance standards across the entire operation
• Maintain a professional appearance always, while setting an example for employees alike
• Ensure the planning and scheduling of third-party transportation services are executed in a timely manner (when applicable)
• Manage and perform activities related to dispatching, routing, and tracking transportation
• Support an environment that fosters open and positive team communication
• Build a strong rapport with our service providers and clients
• Communicate daily/shift goals of facility; devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
• Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships
• Enforce location safety management plans
• Support the Location Manager with ensuring successful compliance and performance of all vendors and service providers
• Manage a team of direct reports (punctuality, performance PTO, discipline, coaching, etc.)

Operations Manager

• Support the site leader to ensure operational effectiveness at individual client location
• Manage inventory returned to the site at the end of motor carrier routes
• Ensure KPIs are met with proper planning and scheduling of distribution services
• Adhere to LEAN six sigma principles throughout the warehouse
• Ensure timely reporting of returns compliance
• Hold Motor Carriers accountable for returned/damaged product and report findings to site leadership
• Communicate daily/shift goals of facility and devise plans to achieve them
• Perform other duties as assigned

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily inbound and outbound operations of their location and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Identify opportunities to enhance customer experience and operational performance
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.

Manager, Field Shuttle Operations

• Manage multiple logistics operations associated with the delivery of customer merchandise
• Ensure all deliveries are completed within an established time frame and meet customer expectations
• Travel daily between assigned client retail locations
• Manage relationships with motor carriers and client representatives at the sites
• Oversee the daily outbound operations of multiple client retail locations