Riverstone Logistics

Account Manager

• Manage multiple logistics operations associated with the delivery of customer merchandise
• Oversee the daily outbound operations of multiple client retail locations
• Ensure compliance with company, client, local, state, and federal policies and regulations
• Maintain communication regarding special requests from clients
• Conduct daily onsite store audits to ensure client satisfaction

Territory Manager

Manager

• Source Full Truckload middle mile Motor Carriers across Dry Van, Flatbed, Box Truck, and LTL to cover RLX contracted freight.
• Target mid to large Motor Carriers by power unit count, building relationships that hold up over the length of a contract rather than a single haul.
• Find, connect with, and establish relationships with the right stakeholders, including navigating gatekeepers and identifying decision makers inside larger trucking organizations.
• Focus exclusively on contracted, high-volume freight. This role does NOT pursue spot quotes or one-off projects.
• Qualify Motor Carriers against RLX contracted service standards, then hand the relationship to Operations cleanly so accounts launch without friction.
• Provide clear context and relationship history at handoff so Operations can manage the day-to-day relationship from a position of strength.
• Directly develop one less experienced Carrier Sourcing Representative through daily example, clear direction, and shared production targets.
• Track freight and logistics market conditions, including capacity trends, pricing movement, and relevant industry news, and apply that intelligence to sourcing strategy.

Carrier Development Manager

Operations

• Support the site leader to ensure operational effectiveness of an individual client location under limited supervision
• Manage inventory returned to the site at the end of motor carrier routes
• Ensure KPIs are met with proper planning and scheduling of distribution services
• Follow SOPs for product return and truck check-in process
• Ensure timely reporting of returns compliance
• Build a strong rapport with Motor Carriers and clients
• Communicate daily/shift goals of facility and group(s)
• Devise, communicate, and implement plans to achieve operational goals

Operations Coordinator – Returns

Associate

• Using safe lifting techniques, efficiently sorting, handling, loading, and unloading freight
• Operates all material handling equipment in a safe manner
• Working with different departments to meet demands of the business
• Communicating any issues to the supervisor that can arise from loading and unloading
• Keeping up to date with new systems and technology
• Participate in daily inventory processes, auditing and researching discrepancies
• Demonstrate reliability and commitment to punctuality
• Performs all job tasks as assigned (may vary depending on client requirements)

Warehouse Associate

• Serve as the primary relationship contact for Motor Carriers after onboarding, building and maintaining strong, productive partnerships across the assigned Gulf Coast footprint.
• Communicate regularly with Motor Carriers to reinforce service standards, surface issues early, and support mutual success, using clear, direct communication rather than employment-style coaching.
• Act as the point of contact when Motor Carrier issues need resolution and Operations or Risk have not been able to close them out.
• Protect the business-to-business, arm's length nature of every Motor Carrier relationship, avoiding any language or practice that could be read as treating a Motor Carrier or their SPEs as RLX employees.
• Track Motor Carrier service standards across measures such as on-time delivery, installation completion, claims, and customer satisfaction.
• Use service data to inform partnership conversations, identifying strong Motor Carriers for expanded opportunity and flagging at-risk relationships before they become lost capacity.
• Provide regular reporting on network health, service trends, and escalation activity to leadership, tying lost capacity to its revenue and EBITDA impact where relevant.
• Support Risk Management in monitoring contract compliance, rate adherence, and insurance requirements after onboarding.
• Coordinate with Motor Carriers to address compliance gaps, documentation needs, and contractual questions.
• Support contract renewal and settlement discussions in partnership with Operations and Finance, referencing the terms defined in Schedule A.
• Identify relationship opportunities, including growth, continued partnership, or exit recommendations, based on service data and relationship insight, in coordination with Operations.
• Collaborate with the Capacity Sourcing team to identify network gaps and inform future Motor Carrier recruiting priorities.
• Support the development of strategic partnerships with strong Motor Carriers to expand capacity and capability across the footprint.
• Partner with Capacity Sourcing and Operations to ensure a smooth handoff and integration of newly onboarded Motor Carriers.
• Equip and support Profit Center Leaders so they can carry the day-to-day Motor Carrier relationship, recognizing that the department equips and Profit Center Leaders execute.
• Provide relationship context and insight to support broader business decisions, including capacity planning and service model changes.

Manager, Carrier Relationships

• The Territory Manager manages multiple logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations.
• They will travel daily between assigned client retail locations to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.
• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned territory
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity for the client
• Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution. Performing other work-related duties as assigned.

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned territory
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity for the client
• Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.

• Oversee day-to-day delivery operations, including monitoring of delivery activity as it relates to motor carrier needs and customer service in accordance with agreed quality and production standards of the client
• Lead and participate in active route monitoring daily
• Assist Outbound Manager and GM with morning stand up and daily carrier communications
• Assist Outbound Manager and GM in the processing of carrier settlements
• Ensure that all client customers are contacted regarding delivery timeframes, delays, and any other pertinent information as it relates to their deliveries
• Assist with audits and ensure returns processes align with RLX and client-specific requirements
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Serve as a main point of contact for escalations from the client
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers
• Process and monitor claims through the client portal
• Identify and escalate process discrepancies, including motor carrier compliance concerns
• Perform other duties as assigned (may vary based on client requirements)

Operations Supervisor – Outbound

• Oversight of the daily operations of the warehouse and to ensure daily objectives are being met
• Maintain Lean Six Sigma throughout the warehouse
• Enforce company compliance standards
• Support an environment that fosters open and positive team communication
• Build a strong rapport with our service providers and clients
• Communicate daily goals of facility; devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed
• Enforce location safety management plans
• Delegate and direct the work of the warehouse team
• Manage a team of direct reports (punctuality, performance, time and attendance, discipline, coaching, etc.)
• Interview, train, select employees
• Performing other duties as assigned (may vary depending on client requirements)

Operations Manager – Warehouse

• Manage multiple logistics operations associated with the delivery of customer merchandise
• Ensure all deliveries are completed within an established time frame
• Travel daily between assigned client retail locations
• Manage relationships with motor carriers and client representatives at the sites
• Oversee the daily outbound operations of multiple client retail locations
• Ensures compliance with company, client, local, state, and federal policies and regulations
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables

• Oversee day-to-day delivery operations, including monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance
• Maintain professional working relationships with location management and other department managers
• Supervise and review route monitoring utilizing client-specific software
• Process and monitor returns through the client portal
• Move inventory safely using material handling equipment
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned

Operations Supervisor, Warehouse

Executive Assistant

• Manage complex executive calendars and scheduling needs for assigned C-suite leaders
• Support executive communication and organizational coordination
• Coordinate executive travel and expense operations with accuracy and professionalism
• Ensure executive meetings and leadership engagements are organized and prepared in advance
• Support the day-to-day operational needs of executive leadership

Territory Manager

Carrier Development Manager

Operations Coordinator – Returns

Warehouse Associate

Manager, Carrier Relationships

Territory Manager

Territory Manager

Operations Supervisor – Outbound

Operations Manager – Warehouse

Territory Manager

Operations Supervisor, Warehouse

Executive Assistant

Operations Manager, Warehouse