Riverstone Logistics

Operations

• Facilitate day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
• Utilize client-specific routing software
• Communicate with other departments on updates, meetings, and other as needed
• Perform route monitoring utilizing client-specific software
• Check in reschedules that are brought back by motor carriers
• Process returns through the clients portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Performing other duties as assigned (may vary based on client requirements)

Operations Coordinator, Load Out

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily inbound and outbound operations of their location and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Identify opportunities to enhance customer experience and operational performance
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.

Manager, Field Shuttle Operations

Account Manager

• Manage multiple logistics operations associated with the delivery of customer merchandise
• Ensure all deliveries are completed within an established time frame and meet customer expectations
• Travel daily between assigned client retail locations
• Manage relationships with motor carriers and client representatives at the sites
• Oversee the daily outbound operations of multiple client retail locations

Territory Manager

Manager

• Driving and maintaining the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
• Managing all people and operations leaders assigned to the local operation to ensure deliverables, business goals, and profitability are achieved in a timely and cost-effective manner
• Responsible for consistently meeting and exceeding client service goals
• Responsible for leading the profit center through change, whether internal or external, and ensuring continuity in communication around expectations
• Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments
• Maintaining a professional appearance always, while setting an example for employees alike
• Ensure daily stand-ups with service providers and team are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Accountable for ensuring employee and provider adherence to prescribed dress code and uniform requirements
• Ensuring measurement and effectiveness of all internal and external processes; providing timely, accurate, and complete reports on the operating condition of the Company
• Ensures the implementation and maintenance of Lean warehouse principles
• Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships
• Maintaining the upkeep and maintenance of all assigned assets, both from RLX and the client
• Ensuring standards for quality, client expectations, and operator performance are maintained, and that cost-effective technology and processes are utilized to maximize productivity and profitability
• Ensuring successful compliance and performance of all vendors and service providers
• Developing, monitoring, and reporting operating costs within functional areas; alerting Senior Leadership of cost and labor overrun; recommending and implementing solutions to problems
• Advising managers on labor issues including safety, security, employee relations, scheduling, training, grievances, and the like; ensuring managers and supervisors comply with company policies and administering practices in fair and equitable manner
• Managing and maintaining budget and controls expenses
• Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies
• Maintain a respectful and professional relationship with all vendors and service providers
• Performing other work-related duties as assigned

General Manager

• Manage multiple logistics operations associated with the delivery of customer merchandise
• Travel daily between assigned client retail locations to ensure compliance with RLX standards
• Manage relationships with motor carriers and client representatives at the sites
• Oversee the daily outbound operations of multiple client retail locations
• Ensure compliance with company, client, local, state, and federal policies and regulations
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables

• Facilitate day-to-day delivery operations, including monitoring of morning loadout/check in
• Ensure timely reporting of loadout/returns compliance
• Maintain professional working relationships with location management, peers, motor carriers, and other personnel
• Utilize client-specific routing software
• Communicate with other departments on updates, meetings, and other as needed
• Perform route monitoring utilizing client-specific software
• Process returns through the clients portal at participating locations
• Schedule orders and notify the customer of their time windows for next day delivery

Operations Coordinator, Routing & Dispatch

• Oversee day-to-day delivery operations, including the monitoring of morning loadout/check in
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers
• Supervise and review route monitoring utilizing client-specific software
• Process and monitor returns through the client portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery

Operations Supervisor, Warehouse

• Adhere to LEAN six sigma principles throughout the warehouse
• Following SOPs for the product return and truck check-in process each day
• Ensuring accuracy with reason codes for each item that is returned to the facility
• Ensuring timely reporting of returns compliance
• Ensuring key performance indicators are met
• Support for activities related to dispatching, routing, and tracking transportation
• Supporting an environment that fosters open and positive team communication
• Building a strong rapport with our Motor Carriers and clients
• Holds Motor Carriers accountable for returned/damaged product and reports findings to site leadership
• Communicate daily/shift goal of facility and group(s); devise, communicate and implement plans to obtain operational goals; work with and motivate employees to ensure goal achievement; provide progress or constraint updates to management and implement corrective measures as needed

Operations Coordinator, Returns

• Oversee day-to-day delivery operations, including monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
• Supervise and review route monitoring utilizing client-specific software
• Supervise and perform the check in process for reschedules that are brought back by motor carriers
• Process and monitor returns through the client portal at participating locations
• Move inventory safely using material handling equipment (as needed)
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned (may vary based on client requirements)

Operations Supervisor

Affiliate Manager

• Act as an ambassador for Riverstone by living out our purpose and core beliefs in all communication with candidates, hiring managers, and coworkers
• Work closely with senior leaders to ensure streamlined communication regarding staffing levels within their microenterprise/service center
• Track recruitment KPIs, like time to hire, source of hire, and time to fill and report out to leadership monthly
• Evaluate possible courses of action and make decisions related to recruitment processes
• Advise senior leadership on outcomes of reporting and analytics around retention, turnover, organizational structures, hiring manager feedback, and other key indicators of the health of their organization
• Manage all communication with candidates from the moment they apply until completion of the onboarding process
• Source candidates on job boards, resume databases, professional networks and through referrals
• Conduct thorough phone screens for all candidates in assigned requisitions and report feedback to hiring managers and Directors
• Coordinate interviews with Hiring Managers and candidates and ensure all requested feedback is received post-interview
• Draft and send personalized offer letters to candidates selected for positions, ensuring clarity on compensation, benefits, and start dates
• Follow up with candidates to ensure offer acceptance and provide necessary information for their transition
• Coordinate the onboarding process for new Extra Milers in conjunction with the Extra Miler Experience Specialist, ensuring they have all necessary documents, access to training materials, and introductions to the team
• Collaborate with senior leadership to address performance concerns and ensure alignment with company goals
• Organize hiring events and participate in job fairs to network with potential candidates when needs arise
• Perform other duties as assigned

Talent Business Partner

Producer

• Establish and champion the creative and technical vision for all production efforts, including video, live stream, and multimedia content.
• Define and maintain production standards, workflows, and best practices to ensure consistency, efficiency, and quality.
• Partner with communications, marketing, and leadership teams to translate organizational goals into compelling visual content.
• Own the overall look, feel, and style of produced content, ensuring alignment with brand identity and storytelling priorities.
• Build, lead, and develop a small production team, including videographer, editor, and producer.
• Set clear expectations, provide creative direction, and coach team members to grow their skills and capabilities.
• Manage production schedules, workloads, and resource allocation to meet deadlines and priorities.
• Foster a collaborative, creative, and accountable team culture.
• Serve as a hands-on producer when needed, including shooting video, recording audio, and editing content.
• Oversee pre-production planning, on-site production, and post-production editing.
• Ensure high-quality execution across a variety of formats including interviews, events, internal communications, marketing content, and storytelling pieces.
• Lead and oversee live productions and live streams, including setup, execution, troubleshooting, and post-event wrap-up.
• Maintain strong technical knowledge of cameras, lighting, audio, streaming platforms, and production software.
• Evaluate and recommend equipment, tools, and technology to support production needs and scalability.
• Act as the final quality check for production deliverables, ensuring creative excellence and brand consistency.
• Collaborate with brand and creative partners to evolve visual storytelling approaches over time.
• Maintain documentation and guidelines related to production style, tone, and technical standards.

Media Production Manager

Director

• Define and lead RLXs enterprise-wide culture strategy, ensuring alignment with company purpose, core beliefs, and business objectives
• Support the CPO and other People Department leaders in Integrating culture into core business systems including hiring, onboarding, performance, leadership development, and recognition
• Serve as a trusted advisor to senior leaders on culture, engagement, and organizational health
• Equip leaders to model and reinforce RLXs culture through their daily actions, decisions, and communication
• Partner with the Head of Extra Miler Development to implement and facilitate culture-based leadership training rooted in service, accountability, and care for people

Director, Head of Culture

• Define and lead RLX's enterprise-wide culture strategy
• Serve as a trusted advisor to senior leaders on culture, engagement, and organizational health
• Provide pastoral care and support to Extra Milers during times of need
• Create safe, inclusive spaces for reflection, encouragement, and personal support
• Equip leaders to model and reinforce RLX's culture through their daily actions
• Lead and expand RLX's community engagement strategy in alignment with our purpose
• Champion consistent, purpose-driven messaging across platforms

Director – Head of Culture

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily inbound and outbound operations of their location and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned store location
• Identify opportunities to enhance customer experience and operational performance
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity as expected by the client
• Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.
• Provide field-driven insights to improve service delivery models
• Promote a culture of accountability, professionalism, and operational excellence
• Performing other work-related duties as assigned