Manager, Carrier Relationships

Riverstone Logistics

Manager of Carrier Relationships for Riverstone Logistics focusing on building strong partnerships across Gulf Coast. Enhance service standards and address compliance for Motor Carrier networks in logistics.

Posted 7/4/2026full-timeDefuniak Springs • Alabama, Florida, Louisiana, Mississippi • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary relationship contact for Motor Carriers after onboarding, building and maintaining strong, productive partnerships across the assigned Gulf Coast footprint.
Communicate regularly with Motor Carriers to reinforce service standards, surface issues early, and support mutual success, using clear, direct communication rather than employment-style coaching.
Act as the point of contact when Motor Carrier issues need resolution and Operations or Risk have not been able to close them out.
Protect the business-to-business, arm's length nature of every Motor Carrier relationship, avoiding any language or practice that could be read as treating a Motor Carrier or their SPEs as RLX employees.
Track Motor Carrier service standards across measures such as on-time delivery, installation completion, claims, and customer satisfaction.
Use service data to inform partnership conversations, identifying strong Motor Carriers for expanded opportunity and flagging at-risk relationships before they become lost capacity.
Provide regular reporting on network health, service trends, and escalation activity to leadership, tying lost capacity to its revenue and EBITDA impact where relevant.
Support Risk Management in monitoring contract compliance, rate adherence, and insurance requirements after onboarding.
Coordinate with Motor Carriers to address compliance gaps, documentation needs, and contractual questions.
Support contract renewal and settlement discussions in partnership with Operations and Finance, referencing the terms defined in Schedule A.
Identify relationship opportunities, including growth, continued partnership, or exit recommendations, based on service data and relationship insight, in coordination with Operations.
Collaborate with the Capacity Sourcing team to identify network gaps and inform future Motor Carrier recruiting priorities.
Support the development of strategic partnerships with strong Motor Carriers to expand capacity and capability across the footprint.
Partner with Capacity Sourcing and Operations to ensure a smooth handoff and integration of newly onboarded Motor Carriers.
Equip and support Profit Center Leaders so they can carry the day-to-day Motor Carrier relationship, recognizing that the department equips and Profit Center Leaders execute.
Provide relationship context and insight to support broader business decisions, including capacity planning and service model changes.

Requirements

What you’ll need

Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field, or equivalent professional experience.
Five or more years of progressive experience in logistics, final mile, supply chain operations, or carrier and vendor relationship management.
Demonstrated experience building and maintaining productive partnerships with independent Motor Carrier networks or third-party service providers at scale.
Strong understanding of Motor Carrier service standards, contract structures, rate and settlement management, and compliance requirements in a 3PL or final mile environment.
Domiciled within the Gulf Coast band of Florida, Alabama, Mississippi, or Louisiana, with DeFuniak Springs, Florida strongly preferred.
Availability to travel to RLXs sites in the Gulf Coast region, up to 50% or more of the employees time.

Benefits

Comp & perks

The company is an Equal Opportunity Employer
drug-free workplace,
complies with ADA regulations as applicable.

ATS Keywords

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Hard Skills & Tools

Service Standards TrackingRate ManagementContract NegotiationCompliance MonitoringData Reporting

Soft Skills

Clear CommunicationProblem ResolutionCollaborationPartnership Building