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Operations Supervisor – Outbound
Riverstone LogisticsOperations Supervisor overseeing outbound delivery operations at Riverstone Logistics in Houston. Leading route monitoring, ensuring customer satisfaction, and managing carrier compliance.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
operations managementroute monitoringcarrier settlements processingauditingcompliance reportingclaims processing
Soft Skills
supervisory skillsverbal communicationwritten communicationinterpersonal skillscustomer serviceconflict resolutionadaptability
Tools & Technologies
Microsoft OfficeExcelTeams
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
delivery operationsmotor carrier compliancefinal mile delivery
About the role
Key responsibilities & impact- Oversee day-to-day delivery operations, including monitoring of delivery activity as it relates to motor carrier needs and customer service in accordance with agreed quality and production standards of the client
- Lead and participate in active route monitoring daily
- Assist Outbound Manager and GM with morning stand up and daily carrier communications
- Assist Outbound Manager and GM in the processing of carrier settlements
- Ensure that all client customers are contacted regarding delivery timeframes, delays, and any other pertinent information as it relates to their deliveries
- Assist with audits and ensure returns processes align with RLX and client-specific requirements
- Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
- Serve as a main point of contact for escalations from the client
- Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers
- Process and monitor claims through the client portal
- Identify and escalate process discrepancies, including motor carrier compliance concerns
- Perform other duties as assigned (may vary based on client requirements)
Requirements
What you’ll need- High School Diploma/GED or equivalent required
- Strong people and operations supervisory skills
- Experience utilizing Microsoft Office products (Excel, Teams, etc.)
- Excellent verbal and written communications skills
- Excellent interpersonal skills
- Excellent customer service skills, including conflict resolution
- Ability to adapt to changes in a fast-paced environment
- Ability to embrace new technology
- Operations or final mile delivery experience preferred
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Paid time off