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Operations Supervisor – Outbound
Riverstone LogisticsOperations Supervisor overseeing outbound delivery operations at Riverstone Logistics in Houston. Leading route monitoring, ensuring customer satisfaction, and managing carrier compliance.
About the role
Key responsibilities & impact- Oversee day-to-day delivery operations, including monitoring of delivery activity as it relates to motor carrier needs and customer service in accordance with agreed quality and production standards of the client
- Lead and participate in active route monitoring daily
- Assist Outbound Manager and GM with morning stand up and daily carrier communications
- Assist Outbound Manager and GM in the processing of carrier settlements
- Ensure that all client customers are contacted regarding delivery timeframes, delays, and any other pertinent information as it relates to their deliveries
- Assist with audits and ensure returns processes align with RLX and client-specific requirements
- Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
- Serve as a main point of contact for escalations from the client
- Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers
- Process and monitor claims through the client portal
- Identify and escalate process discrepancies, including motor carrier compliance concerns
- Perform other duties as assigned (may vary based on client requirements)
Requirements
What you’ll need- High School Diploma/GED or equivalent required
- Strong people and operations supervisory skills
- Experience utilizing Microsoft Office products (Excel, Teams, etc.)
- Excellent verbal and written communications skills
- Excellent interpersonal skills
- Excellent customer service skills, including conflict resolution
- Ability to adapt to changes in a fast-paced environment
- Ability to embrace new technology
- Operations or final mile delivery experience preferred
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementroute monitoringcarrier settlements processingauditingcompliance reportingclaims processing
Soft Skills
supervisory skillsverbal communicationwritten communicationinterpersonal skillscustomer serviceconflict resolutionadaptability
Certifications
High School DiplomaGED