Operations Coordinator, Routing & Dispatch

Riverstone Logistics

Operations Coordinator facilitating day-to-day delivery operations and monitoring transport logistics for Riverstone Logistics. Ensuring timely communication and compliance with quality standards.

Posted 5/12/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Facilitate day-to-day delivery operations, including the monitoring of morning loadout/check in, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
Utilize client-specific routing software
Communicate with other departments on updates, meetings, and other as needed
Perform route monitoring utilizing client-specific software
Check in reschedules that are brought back by motor carriers
Process returns through the clients portal at participating locations
Move inventory safely using material handling equipment (as needed)
Serve as a point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
Performing other duties as assigned (may vary based on client requirements)

Requirements

What you’ll need

High School Diploma/GED or equivalent required
Strong people and operational management skills
Experience utilizing Microsoft Office products (Excel, Teams, etc.)
Excellent verbal and written communications skills
Experience with dispatching software (Samsara, Dispatch Track) preferred
Excellent interpersonal skills
Excellent customer service skills, including conflict resolution
Ability to adapt to changes in a fast-paced environment
Experience with routing, scheduling, and checking on delivery status
Ability to embrace new technology

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

routingschedulingdispatchingloadout compliancereturns processinginventory managementconflict resolution

Soft Skills

people managementoperational managementverbal communicationwritten communicationinterpersonal skillscustomer serviceadaptability

Certifications

High School DiplomaGED