Account Manager, Middle Mile

Riverstone Logistics

Account Manager responsible for managing relationships with high-volume enterprise customers in logistics. Ensuring successful daily operations and identifying growth opportunities for assigned accounts.

Posted 5/9/2026full-timeRock Hill • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned enterprise customers, delivering timely communication, operational updates, and issue resolution
Build and maintain strong relationships with key client stakeholders and facility personnel
Ensure client satisfaction through proactive communication, strategic problem-solving, and attention to service level commitments
Collaborate with internal teams (Operations, Sales, Finance, IT) to ensure alignment and success of client goals
Oversee full shipment lifecycle, from load intake and entry to delivery confirmation and billing support, adhering to client SOPs and SLAs
Ensure loads are built, scheduled, and tracked proactively through delivery
Analyze customer-specific KPIs and identify opportunities for service improvement and cost optimization
Handle escalations and service disruptions with urgency and professionalism

Requirements

What you’ll need

4+ years of logistics, transportation, or brokerage experience in customer-facing roles
Proven ability to manage multiple priorities and high-volume operations
Strong working knowledge of TMS platforms and logistics lifecycle processes
Excellent verbal and written communication skills, with a customer-first approach
Demonstrated problem-solving skills and ability to think strategically
Proficient in Microsoft Office, especially Excel; ability to learn new systems quickly
Bachelor's degree in Business, Supply Chain, or related field
Experience managing or supporting enterprise-level accounts
Prior exposure to final mile or dedicated delivery operations is preferred.

Benefits

Comp & perks

Health insurance
Paid time off
401(k) retirement plan
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

logistics experiencetransportation experiencebrokerage experienceTMS platformslogistics lifecycle processesMicrosoft OfficeExcelservice level commitmentsKPI analysisfinal mile operations

Soft Skills

communication skillsproblem-solving skillsstrategic thinkingcustomer-first approachrelationship buildingoperational updatesissue resolutionmulti-priority managementprofessionalismcollaboration

Certifications

Bachelor's degree in BusinessBachelor's degree in Supply ChainBachelor's degree in related field