Operations Supervisor, Returns

Riverstone Logistics

Operations Supervisor overseeing returns process within a warehouse at Riverstone Logistics. Ensuring efficient processing of undelivered products after motor carrier routes completion.

Posted 5/2/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to returned and/or damaged product
Evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
Assist with audits and ensure returns processes align with RLX and client-specific requirements
Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and hold their team to the same standards
Supervise and perform the check in process for reschedules that are brought back by motor carriers
Process and monitor returns through the client portal at participating locations
Identify and escalate product or process discrepancies, including damaged or misrouted returns
Ensure proper documentation and system entry for all returns transactions to support inventory accuracy and client reporting
Support process improvement initiatives to streamline reverse logistics operations and reduce return rates
Move inventory safely using material handling equipment (as needed)
Serve as a main point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
Perform other duties as assigned (may vary based on client requirements)

Requirements

What you’ll need

High School Diploma/GED or equivalent required
Strong people and operations supervisory skills
Experience utilizing Microsoft Office products (Excel, Teams, etc.)
Excellent verbal and written communications skills
Excellent interpersonal skills
Excellent customer service skills, including conflict resolution
Ability to adapt to changes in a fast-paced environment
Ability to embrace new technology
Operations or final mile delivery experience preferred

Benefits

Comp & perks

Health insurance
Paid time off
401(k) matching
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

inventory managementreturns processingauditingcompliance reportingprocess improvementmaterial handling

Soft Skills

supervisory skillsverbal communicationwritten communicationinterpersonal skillscustomer serviceconflict resolutionadaptability

Certifications

High School DiplomaGED