Operations Coordinator, Load Out

Riverstone Logistics

Operations Coordinator assisting in routing and dispatching for final mile deliveries at Riverstone Logistics. Maintaining operational standards and managing delivery-related issues effectively.

Posted 5/16/2026full-timeFort Mill • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Facilitate day-to-day delivery operations, including the monitoring of morning loadout, delivery activity, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
Oversee the load out process to verify that products are handled properly and loaded securely to minimize damage
Ensure timely reporting of loadout compliance as well as motor carrier compliance within industry fair standards and the agreed-upon communication mechanism
Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and personnel
Provide operational support to the distribution center team as needed, including assisting with audits and process improvements
Utilize client-specific routing software
Communicate with other departments on updates, meetings, and other as needed
Perform route monitoring utilizing client-specific software
Check in reschedules that are brought back by motor carriers
Process returns through the clients portal at participating locations
Move inventory safely using material handling equipment (as needed)
Serve as a point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
Performing other duties as assigned (may vary based on client requirements)

Requirements

What you’ll need

High School Diploma/GED or equivalent required
Strong people and operational management skills
Experience utilizing Microsoft Office products (Excel, Teams, etc.)
Excellent verbal and written communications skills
Excellent customer service skills, including conflict resolution
Ability to adapt to changes in a fast-paced environment
Routing, scheduling, and checking on delivery status
Ability to embrace new technology

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities
Drug-free workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

routingschedulingdelivery status monitoringprocess improvementsinventory managementauditingconflict resolution

Soft Skills

people managementoperational managementverbal communicationwritten communicationcustomer serviceadaptability

Certifications

High School DiplomaGED