Account Manager, Middle Mile

Riverstone Logistics

Account Manager at Riverstone Logistics managing enterprise customer relationships and logistics operations. Driving performance improvement and identifying growth opportunities within the middle mile logistics sector.

Posted 5/9/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned enterprise customers, delivering timely communication, operational updates, and issue resolution.
Build and maintain strong relationships with key client stakeholders and facility personnel.
Ensure client satisfaction through proactive communication, strategic problem-solving, and attention to service level commitments.
Collaborate with internal teams (Operations, Sales, Finance, IT) to ensure alignment and success of client goals.
Oversee full shipment lifecycle: from load intake and entry to delivery confirmation and billing support, adhering to client SOPs and SLAs.
Ensure loads are built, scheduled, and tracked proactively through delivery.
Manage customer TMS/portals and update platforms accurately and promptly.
Coordinate the handoff to after-hours support teams to ensure seamless 24/7 service coverage.
Manage and close out accessorials (TONU, detention, etc.) per customer and internal guidelines.
Analyze customer-specific KPIs and identify opportunities for service improvement and cost optimization.
Proactively suggest new service offerings, increased volume, or process enhancements that align with customer goals.
Participate in the development of scalable, repeatable procedures for assigned accounts.
Support strategic planning and collaborate with leadership to expand enterprise relationships.
Handle escalations and service disruptions with urgency and professionalism.
Identify root causes of issues and work cross-functionally to implement corrective actions.
Continuously seek ways to improve efficiency, service quality, and customer satisfaction.

Requirements

What you’ll need

2+ years of logistics, transportation, or brokerage experience in customer-facing or account management roles.
Proven ability to manage multiple priorities and high-volume operations in a fast-paced environment.
Strong working knowledge of TMS platforms and logistics lifecycle processes.
Excellent verbal and written communication skills, with a customer-first approach.
Demonstrated problem-solving skills and ability to think strategically.
Proficient in Microsoft Office, especially Excel; ability to learn new systems quickly.
Bachelor's degree in Business, Supply Chain, or related field.
Experience managing or supporting enterprise-level accounts.
Prior exposure to final mile or dedicated delivery operations is preferred.

Benefits

Comp & perks

Health insurance
Drug-Free workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

logisticstransportationbrokerageaccount managementTMS platformslogistics lifecycle processesMicrosoft OfficeExcelservice improvementcost optimization

Soft Skills

communicationproblem-solvingstrategic thinkingcustomer satisfactionrelationship buildingmulti-taskingefficiency improvementprofessionalismcollaborationurgency

Certifications

Bachelor's degree in BusinessBachelor's degree in Supply Chain