Rhenus Logistics

Customer Support

• Manage a growing portfolio of existing and new customers
• Support customers from initial quotation and order placement through final-mile delivery
• Handle reporting and system requirements
• Build strong customer relationships
• Liaise with internal and external stakeholders to achieve common goals
• Visit customers when required

Customer Services Representative

Human Resources

• Maintain HR notice boards and update information across all sites
• Support employee engagement activities, including charity and events
• Manage onsite temporary labour provision and act as contact point for agencies and operations
• Complete weekly agency timesheets and report agency headcount
• Create SFDC logins for new starters and ensure operations receive relevant data from day one
• Liaise with agencies and Operations regarding staffing requirements, reductions, absences, holidays, sickness, and workplace events
• Arrange agency inductions and maintain agency holiday, absence, leaver, and starter records
• Support HR compliance, including eligibility-to-work documentation and employee records
• Post job adverts on WORKDAY and across sites, arrange interviews, and support onboarding and inductions
• Request and check right-to-work and new-starter documentation
• Prepare and post business announcements and training documentation
• Provide HR administrative support, file personnel documentation, and respond to employee queries
• Check HR post-boxes at each site and support the HR absence line
• Perform other ad-hoc HR duties as required

HR Coordinator

Recruitment

• Develop and implement a global Talent Acquisition strategy aligned with business objectives, workforce plans and future growth requirements
• Own and optimize Workday Recruiting globally, including governance and enhancement of the system and related recruitment processes
• Ensure global recruitment processes comply with legal, regulatory and data protection requirements
• Monitor, analyze and develop global recruitment KPIs and metrics
• Prepare management reports and translate insights into actionable recommendations and continuous improvement initiatives
• Identify opportunities to simplify, digitize and automate recruitment processes
• Lead global Talent Acquisition projects and initiatives from concept through implementation
• Build and maintain relationships with internal stakeholders and align recruitment priorities with business needs
• Monitor international recruitment trends, market developments and emerging technologies
• Translate relevant developments into innovative and practical Talent Acquisition solutions
• Lead and develop the lean Group Talent Acquisition team

Team Lead, Talent Acquisition

Systems Engineer

• Operation and further development of the Citrix infrastructure
• Handling of Citrix NetScaler for load balancing and secure access
• Management of print servers, file servers, and Citrix and FSLogix profile management
• Implementation and support of Azure Virtual Desktop (AVD) with Windows 11 Multi-Session
• Regular participation in the team's 24/7 on-call rota

System Engineer – Virtual Workplace

Strategy

• Support the development of regional and country corporate strategy, prioritize initiatives, allocate resources, and align global strategy with regional and country execution plans
• Lead high-impact strategic initiatives from opportunity identification through implementation and successful execution
• Support budget definition and monthly performance reviews
• Analyze financial and operational performance to identify improvement opportunities and support management decision-making
• Monitor business KPIs and establish reporting structures for strategic initiatives
• Benchmark country and departmental performance against internal and external best practices
• Prepare communication materials for internal and external stakeholders
• Prepare for and participate in management reviews, strategic workshops, and leadership forums
• Track key decisions and follow up on agreed actions
• Coordinate special assignments from Senior Leadership
• Represent Senior Leadership in selected meetings or projects
• Identify opportunities to improve efficiency, transparency, and collaboration across the geographical scope
• Lead and support digitalization initiatives and process optimization projects
• Promote best-practice sharing across European countries
• Drive continuous improvement initiatives aligned with regional and corporate objectives

Strategy Manager

Implementation Specialist

• Manage and execute end-to-end customer implementation projects from scope through delivery
• Lead customer onboarding and coordinate customers, internal teams, stakeholders, and timelines
• Create project plans, SOPs, IOPs, process flowcharts, and performance reports
• Conduct training and roll out procedures to internal and external stakeholders
• Gather and assess customer requirements and perform feasibility checks
• Translate customer needs into operational processes and system integration requirements, including APIs and EDI
• Use integration tools, tracking systems, and performance dashboards
• Act as the primary customer and internal stakeholder contact during onboarding
• Facilitate OKAM onboarding and support post-implementation transition
• Define customer reporting needs and work with the BI team on dashboards and data solutions
• Support reporting frameworks and train and guide OKAMs
• Identify process improvements, drive standardization, and contribute to the global implementation framework
• Identify and mitigate onboarding risks and lead implementation issue resolution
• Capture and apply lessons learned to improve future implementations

Customer Implementation Manager

Operations

• Maintain a structured overview of all ongoing and planned OET projects across EMEA.
• Independently manage selected projects from initiation to completion.
• Coordinate sub-projects and ensure alignment with strategic goals.
• Design and deliver training sessions on new applications and functionalities (e.g., ROCS).
• Support onboarding and upskilling of team members on digital tools and processes.
• Organize and lead workshops with internal and external stakeholders.
• Prepare and present project updates and strategic presentations for executive audiences.
• Create and manage tickets in Jira and align with regional OET teams and domain owners.
• Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc.
• Set up and maintain and analyze dashboards for operational KPIs.
• Provide 2nd level support.

Operational Excellence Specialist, EMEA

• 2nd-level support for logistics and customs applications
• Development, maintenance and optimization of interfaces and profile chains in middleware
• Independently handle tickets and incidents
• Perform technical preliminary analyses
• Serve as a point of contact for internal users and prepare status updates
• Create technical documentation and user guides
• Support training activities and promote knowledge transfer
• Drive continuous optimization of data processing workflows
• Identify system and process weaknesses and propose improvements.

Application Support Specialist

Account Executive

• Proactively contact potential customers by phone and email.
• Qualify leads using CRM systems and manage opportunities.
• Prepare and follow up on tailored offers and follow-up calls.
• Maintain accurate customer data in the CRM and support planning and implementation of sales campaigns.
• Participate in internal sales meetings to align on customer targeting and strategies.
• Qualify inbound leads from marketing activities and prepare basic pricing calculations.

Inside Sales Executive

Product Manager

• Developing and implementing strategies and products to drive revenue & customer growth, cost of sales improvements and efficiency enhancements for the global air freight.
• Collaborating and coordinating with the global air freight leadership team and regional teams to ensure consistent and aligned execution of created strategies and products across all markets.
• Engaging with key stakeholders to gather feedback and insights for continuous product improvement.
• Leading the development and execution of innovative air freight products across operations, sales, and IT, tailored to different market segments.
• Analyzing the existing product portfolio to identify opportunities for product enhancements, optimization strategies, and new market developments.
• Establishing key performance indicators (KPIs) to measure the success of product strategies and initiatives.
• Conducting comprehensive market research to identify emerging trends, customer needs, and competitive strategies in the global air freight industry.
• Promoting knowledge sharing and best practices across global teams to enhance product excellence.

Product Manager – Air Freight

Financial Planning and Analysis

• You support our users with questions and issues related to our finance systems.
• You help identify appropriate solutions.
• You systematically analyze reported problems and ensure uninterrupted operation with a solution-oriented approach.
• You recognize recurring issues early and document proven solutions.
• You prepare complex support cases in a structured manner and work closely with the Finance teams and IT.
• You contribute to the creation and maintenance of user guides and the documentation of our support and system processes.

Working Student, Finance Projects & Systems

Supply Chain

• Übernahme von Verantwortung: Du bist die beiden Jahre einem unserer Standorte fest zugeordnet.
• Einblicke in andere Standorte: Du wirst bis zu 6 Monate Projekte an anderen Standorten bzw. Bereichen unterstützen.
• Dabei kannst du Prozesse in der Logistik und Montage / Produktion kennenlernen.

Trainee – Supply Chain Management, Automotive

Manager

• Lead the daily operations of the Air Freight Gateway, ensuring efficient execution of import and export shipments while meeting service, quality, and profitability objectives
• Build, develop, and mentor a high-performing gateway team by fostering accountability, collaboration, and continuous professional development
• Establish and maintain standardized operating procedures aligned with global best practices and company standards
• Ensure compliance with all applicable aviation, customs, security, and regulatory requirements
• Develop and maintain strong relationships with airlines, trucking providers, customs authorities, and other strategic logistics partners
• Monitor operational KPIs, productivity, service performance, and financial results, implementing improvements to optimize efficiency and control costs
• Lead the resolution of operational challenges, customer escalations, and service disruptions while maintaining a high level of customer satisfaction
• Partner closely with Procurement, Product, Sales, Branch Operations, and overseas offices to support network development and deliver end-to-end logistics solutions
• Identify opportunities to improve operational processes, system utilization, visibility, and overall service performance
• Collaborate with regional leadership to support strategic initiatives, gateway expansion, and new trade lane development

Air Gateway Manager

Inside Sales

• Müşteri taleplerini takip ederek satış sürecini koordine etmek
• Pazar araştırmaları yaparak yeni iş fırsatları, hedef sektörler ve potansiyel müşterileri tespit etmek
• Mevcut ve potansiyel müşterilerle düzenli ziyaretler/görüşmeler (online/yerinde) gerçekleştirmek
• Müşteri taleplerini operasyon birimine eksiksiz ve zamanında aktarmak; süreci uçtan uca takip etmek
• Teklif ve fiyatlandırma çalışmaları yapmak; maliyet analizi, fiyat stratejisi belirleme, teklif hazırlama çalışmalarını gerçekleştirmek
• Nakliye yöntemleri, teslimat süreleri ve diğer lojistik konuları hakkında müşterilere bilgilendirme ve danışmanlık sağlamak
• Satış ekibinin hedeflerine ulaşması için gerekli araç, içerik ve kaynakları hazırlamak; günlük operasyonel satış faaliyetlerine destek olmak
• Günlük müşteri aramaları yaparak müşteri portföyünü genişletmek; mevcut müşteri ilişkilerini güçlendirmek ve çapraz satış fırsatları yaratmak
• Müşteri memnuniyetini artırmak için düzenli iletişim kurmak, geri bildirim toplamak ve gerekli iyileştirici aksiyonları almak
• CRM ve ilgili sistemlerde tüm müşteri/teklif kayıtlarının güncel ve eksiksiz tutulmasını sağlamak
• Gerektiğinde saha satış ekibine destek olmak amacıyla diğer ilgili görevleri yerine getirmek

Inside Sales – Air & Ocean

• Provide peer-level advisory support to leaders
• Support change and transformation processes
• Ensure efficient HR processes
• Own recruiting and talent development initiatives
• Facilitate workshops and conflict-resolution conversations