Customer Implementation Manager

Rhenus Logistics

Customer Implementation Manager leading complex onboarding projects for Rhenus Logistics, a global supply-chain services provider. Translating customer requirements into freight-forwarding processes, integrations, dashboards, and standardized operational frameworks.

Posted 8/5/2026full-timeBangkok • 🇹🇭 ThailandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end customer implementation projects, with a strong focus on operational excellence and stakeholder engagement. Proficient in utilizing Transportation Management Systems and advanced reporting tools to drive process improvements and support data-driven decision-making.

Highest-signal resume keywords

Project ManagementTransportation Management Systems (TMS)Customer ImplementationAdvanced Reporting SkillsStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningProcess Flowchart CreationFeasibility AssessmentAPI IntegrationEDI IntegrationPerformance ReportingOperational Process TranslationData SolutionsProcess ImprovementRisk Mitigation

Soft Skills

Strong CommunicationAnalytical SkillsProblem-Solving SkillsDetail-Oriented MindsetCollaborative Approach

Tools & Technologies

Microsoft OfficePower BIIntegration ToolsTracking SystemsPerformance Dashboards

Industry Keywords

Supply Chain ManagementFreight ForwardingControl TowerOnboardingOperational Excellence

About the role

Key responsibilities & impact

Manage and execute end-to-end customer implementation projects from scope through delivery
Lead customer onboarding and coordinate customers, internal teams, stakeholders, and timelines
Create project plans, SOPs, IOPs, process flowcharts, and performance reports
Conduct training and roll out procedures to internal and external stakeholders
Gather and assess customer requirements and perform feasibility checks
Translate customer needs into operational processes and system integration requirements, including APIs and EDI
Use integration tools, tracking systems, and performance dashboards
Act as the primary customer and internal stakeholder contact during onboarding
Facilitate OKAM onboarding and support post-implementation transition
Define customer reporting needs and work with the BI team on dashboards and data solutions
Support reporting frameworks and train and guide OKAMs
Identify process improvements, drive standardization, and contribute to the global implementation framework
Identify and mitigate onboarding risks and lead implementation issue resolution
Capture and apply lessons learned to improve future implementations

Requirements

What you’ll need

Degree or completed studies in Business Administration, Logistics, Supply Chain Management, or a related field
3–5 years of relevant experience in customer implementation, operational excellence, or project management within supply chain, freight forwarding, or control tower environments
Experience handling complex operational and commercial challenges
Strong understanding of end-to-end freight forwarding processes across air and ocean freight, including pre- and on-carriage activities
Knowledge of and hands-on experience with Transportation Management Systems (TMS)
Advanced reporting skills in Microsoft Office applications and Power BI
Strong project management, analytical, and problem-solving skills
Structured, detail-oriented, and solution-oriented mindset
Self-driven, proactive, and motivated to take ownership and drive initiatives forward
Collaborative, proactive, and hands-on approach
Strong communication, presentation, and stakeholder management skills
Ability to engage stakeholders at all levels in cross-functional and international environments
Fluent in English and German

Benefits

Comp & perks

Collaboration in a global team
Employee voice and idea participation valued
Opportunity to contribute to the future of logistics
Growth-oriented work environment