Customer Services Representative

Rhenus Logistics

Customer Services Representative managing freight-forwarding customers for Rhenus, a global logistics service provider. Supporting quotations, orders, delivery coordination, reporting, and stakeholder relationships.

Posted 8/17/2026full-timeChristchurch • 🇳🇿 New ZealandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and supporting the customer journey from quotation to delivery, with a strong focus on attention to detail and collaboration with stakeholders.

Highest-signal resume keywords

Customer Service ExperienceFreight Forwarding3PL OperationsStakeholder LiaisonAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Confident CommunicationAutonomous WorkTeam Collaboration

Industry Keywords

Customer Relationship ManagementFinal-Mile DeliveryQuotation HandlingOrder PlacementSpecialised Customer Products

About the role

Key responsibilities & impact

Manage a growing portfolio of existing and new customers
Support customers from initial quotation and order placement through final-mile delivery
Handle reporting and system requirements
Build strong customer relationships
Liaise with internal and external stakeholders to achieve common goals
Visit customers when required

Requirements

What you’ll need

2+ years’ customer service experience in freight forwarding essential
Confident dealing directly with customers
Able to work autonomously and as part of a team
Comfortable visiting customers when required
Exposure to a small 3PL operation handling specialised customer products
High attention to detail

Benefits

Comp & perks

Supportive team environment
Collaboration-focused global team culture