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Application Support Specialist
Rhenus LogisticsApplication Support Specialist providing 2nd-level support for logistics and customs applications at Rhenus. Developing, maintaining interfaces and supporting internal users with technical documentation.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in 2nd-level support for logistics and customs applications, with a strong focus on optimizing data processing workflows and creating technical documentation. Proficient in identifying system weaknesses and proposing effective improvements while facilitating knowledge transfer through training activities.
Highest-signal resume keywords
2nd-Level SupportLogistics ApplicationsTechnical DocumentationGerman Language SkillsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportMiddleware DevelopmentInterface OptimizationTechnical AnalysisData Processing Workflows
Soft Skills
Independent Working StyleStructured ApproachSolution-Oriented Mindset
Certifications & Qualifications
Vocational Training in IT
Industry Keywords
Freight ForwardingLogistics EnvironmentUser GuidesKnowledge TransferStatus Updates
About the role
Key responsibilities & impact- 2nd-level support for logistics and customs applications
- Development, maintenance and optimization of interfaces and profile chains in middleware
- Independently handle tickets and incidents
- Perform technical preliminary analyses
- Serve as a point of contact for internal users and prepare status updates
- Create technical documentation and user guides
- Support training activities and promote knowledge transfer
- Drive continuous optimization of data processing workflows
- Identify system and process weaknesses and propose improvements.
Requirements
What you’ll need- Completed vocational training in IT or a comparable qualification in the freight forwarding or logistics environment
- Professional experience in IT support
- Experience in 2nd-level support is an advantage
- Good technical understanding of applications, interfaces and business processes
- Independent, structured and solution-oriented working style
- Very good German language skills, spoken and written
- English skills are an advantage.
Benefits
Comp & perks- Flexible work arrangements