Red Hat

DevOps Engineer

• Architect, design and lead the implementation of the RHIVOS product SRE initiative.
• Instrument metrics to support Service Level Objectives (SLO), Service Level Indicators (SLI) and Service Level Agreements (SLA) for critical services.
• Utilize metrics designed and built into the software to analyze system performance and identify performance bottlenecks, underutilized hardware or scale the infrastructure design.
• Review team contributions to software correcting errors and provide constructive feedback.
• Lead and participate in incident response and postmortems, help identify steps to minimize Mean Time To Resolution (MTTR).
• Regularly contribute to internal workshops and training to upskill the team as the product architecture evolves.
• Configure and maintain software production infrastructure and tooling.
• Serve as an internal expert on infrastructure and tooling, including software production pipelines, providing guidance to engineering teams and making high-level recommendations to improve efficiency, reliability, and stability.
• Create/maintain service monitoring, improve automation, uphold security best practices and respond to various service situations for the software production infrastructure.
• Resolve service incidents by use of existing operating procedures, investigate outage causes and coordinate incident resolution across various service teams.
• Act as a leader and mentor to your less experienced colleagues, bring and drive continuous improvement ideas and help the team to benefit from technology evolution, such as AI tools utilization.
• Collaborate on incident retrospective reviews and corrective items implementation.
• Proactively identify and eliminate toil by automating manual, repetitive, and error-prone processes.
• Coordinate your actions with other Red Hat teams such as IT and Product Security to ensure our infrastructure meets quality expectations.
• Implement monitoring, alerting and escalation plans in the event of an infrastructure outage or performance problem.
• Work with service owners to co-define and implement SLIs and SLOs for the services you’ll support, ensure those are met and execute remediation plans if they are not.
• Helpout/backup RHIVOS Raleigh lab SRE when needed.

Principal Site Reliability Engineer – Automotive

Solutions Engineer

• Work with Ecosystem Solution Architects, Partner Account Managers and Sales Specialists to identify challenges and blockers to drive Red Hat OpenShift within new and existing partners.
• Plan, design, and implement container platform systems with partners; applying the ability to develop high and low-level designs and architectures based on OpenShift, including building and installing clusters leveraging additional support and resources from Red Hat as required.
• Drive adoption of Red Hat OpenShift platforms by assisting ecosystem solution architects, supporting partner-led customer opportunities and partner development initiatives, with technical deep dives, proofs of concept, “bake-offs”, internal sprints, hackathons, and development of partner vertical-specific solutions covering Red Hat Advanced Cluster Manager (RH ACM) and Red Hat Advanced Cluster Security (RH ACS).
• Identify partner Platform and DevOps stakeholders, acting as a technical advocate within both their line-of-business and internal teams.
• Work closely with the Hybrid Cloud business unit and engineering teams, providing a market feedback loop on the product and solutions.
• Engage in community outreach and partner advocacy activities including conference speaking, blog posts, and other public contributions.

Senior Specialist Solution Architect – OpenShift

Full-stack Engineer

• Collaborate with research and product development teams to scale machine learning products for internal and external applications
• Actively contribute to managing and releasing upstream and midstream product builds
• Test to ensure correctness, responsiveness, and efficiency
• Troubleshoot, debug and upgrade Dev & Test pipelines
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Collaborate with a cross-functional team about market requirements and best practices
• Keep abreast of the latest technologies and standards in the field

Senior Software Engineer – vLLM Inference

• Deliver successful workshops of both technical and non-technical backgrounds that shape and influence customer use cases and architecture design decisions.
• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat’s services capabilities, promote repeatable customer engagements, and lower delivery risk.
• Demonstrate thought leadership in the areas of 5G RAN, Openshift Container Platform, Red Hat AI technologies, by producing world-class white papers, webinars, etc., and speaking at industry-leading conferences.
• Define technical strategy for high-value opportunities, including complex RFx responses.
• Lead cross-functional teams in solution design and validation.
• Influence product roadmaps based on customer and industry insights.
• Represent the company as a thought leader in industry forums.
• Develop advanced reusable assets to accelerate solution adoption.

Principal Specialist, Solution Architect

Security Engineer

• Engage with engineering teams to promote security-aware development of Red Hat technologies/solutions
• Understand current and emerging threats in the enterprise product and service space
• Analyze complex software systems and identify potential weaknesses in their architecture
• Plan and carry out threat modeling activities, and realistic threat simulations across our offerings
• Consult with software developers and product teams on improved security architecture
• Ensure that product roadmaps and new features mitigate risk, adhere to security policies, and provide customers with minimal security risk
• Contribute to customer facing security documentation, reference, and other data as used by the common vulnerabilities and exposures (CVE) pages
• Promote Red Hat Product Security efforts within the community and the greater public.

Senior Product Security Engineer

Translator

• Post-edit machine translations of Red Hat technical content into Mandarin, including software manuals and knowledgebase articles
• Translate software user interfaces
• Work collaboratively with other translators
• Liaise with Red Hat's technical writers, software engineers, and subject-matter experts to clarify and improve translations
• Use feedback from users of Red Hat's technical documentation in Japanese to improve translations

Technical Translator

Systems Engineer

• Meet regularly with key business stakeholders, assisting them with translating requirements into technical solutions and advising them on trade-offs and long-term impacts of requirements/enhancement requests.
• Work with the vendor to manage application enhancements, resolve technical issues, and align priorities with business objectives.
• Configure system settings and options; plans and executes unit, integration, end-to-end and acceptance testing in conjunction with QA Engineers to meet business requirements.
• Identify gaps and provide technical expertise in business requirements for system functional specifications and scale new and current systems, processes, and procedures in a cost-effective manner.
• Manage several application requirements and various prioritization requests from multiple stakeholders.
• Lead cross-portfolio initiatives to align business, technology, and data strategy with enterprise goals.
• Mentor junior analysts and team members, providing guidance, training, and performance feedback.
• Develop documentation including business requirement docs, statements of work, Jira cards, flow charts, slide decks, and other visuals.
• Review business processes and research new IT advancements to make systems more modern.
• Identify and evaluate AI/automation opportunities within business processes to improve efficiency, accuracy, and user experience.
• Develop a deep understanding of products and vision to help guide technical development.

Principal Business Systems Analyst – Red Hat Training

• Serve as the Subject Matter Expert to secure customer validation of technical solutions, supporting the account team in pre-sales engagements.
• Deliver tailored technical presentations, including deep-dive demos, workshops, and POCs, leveraging traditional and emerging tools where applicable.
• Develop technical strategies for complex opportunities, including RFx e.g. Request for Information (RFI), Request for Proposal (RFP), Request for Quotation (RFQ) responses and architecture designs.
• Collaborate with product engineering teams to align solution designs with product roadmaps and industry advancements.
• Partner with customer success and ecosystem partners to ensure smooth post-sale adoption and expansion.
• Create reusable technical assets (e.g., architecture templates, battle cards) to scale best practices.
• Mentor junior team members on solution architecture principles and stakeholder alignment techniques.
• Represent the company in technical forums, sharing insights on product capabilities and real-world use cases.

Senior Account Solution Architect

Compliance

• Identify and plan engagement opportunities in your territory and region.
• Evangelise Red Hat's subscription model, along with their contractual terms and conditions, to customers and internal stakeholders.
• Positively impact sales revenue through the education and enforcement of Red Hat's subscription model.
• Measure and reconcile, with the support of our Solution Analysts, the usage of Red Hat’s subscriptions against the customers’ entitlements.
• Review and approve complex deals with the Deal Desk team.
• Work directly with customers to resolve contractual concerns.
• Document and distribute best practices for subscription management and subscription optimization to regional sales teams
• Create and distribute regionally-specific marketing and messaging for the program
• Coordinate activities lead by 3rd party consulting services with a focus on recovered revenue.

SEAP Compliance Specialist – Software Asset Management

Sales

• Own and drive full-cycle corporate sales across Chile from prospecting to close
• Build/manage a local pipeline across financial services, education, mining, public sector organizations, telcos and device-financing players
• Lead complex sales processes involving technical integrations and external partners
• Develop/execute on the in country GTM strategy, identifying high-ROI verticals and segments
• Build and grow senior-level client relationships, including C-Levels stakeholders
• Expand existing accounts through renewals, upsells, cross-sells and new use cases
• Partner closely with product, onboarding and leadership teams to refine business value and scale client adoption
• Maintain disciplined forecasting, booking and pipeline hygiene

Senior Sales Manager

Chief Technology Officer

• Provide technical leadership and engineering to improve the performance, safety, and reliability of AI based intelligent applications.
• Collaborate with cross functional teams to drive projects to successful completion and to scale AI focused initiatives across the organisation.
• Participate and gain standing in upstream communities of interest.
• Design and conduct experiments to understand the behavior of AI models and their surrounding application systems.
• Make informed, data centric decisions on the applicability of adopting certain tools and how best to deploy and enable them within projects.
• Apply a data driven approach to application or system changes, including large scale performance benchmarking.
• Work with applications in cloud native settings, including Kubernetes and containerized deployments.
• Communicate about projects, AI and data science technologies with a variety of technical and non-technical stakeholders and make Red Hat a leader in the ecosystem.
• Publicize innovations through blogs, presentations, conferences and other technical venues.

Senior Software Engineer – AI CTO Engineering

• Provide technical leadership and engineering to improve the performance, safety, and reliability of AI based intelligent applications.
• Collaborate with cross functional teams to drive projects to successful completion and to scale AI focused initiatives across the organisation.
• Participate and gain standing in upstream communities of interest
• Design and conduct experiments to understand the behavior of AI models and their surrounding application systems.
• Make informed, data centric decisions on the applicability of adopting certain tools and how best to deploy and enable them within projects
• Apply a data driven approach to application or system changes, including large scale performance benchmarking.
• Work with applications in cloud native settings, including Kubernetes and containerized deployments.
• Communicate about projects, AI and data science technologies with a variety of technical and non-technical stakeholders and make Red Hat a leader in the ecosystem.
• Publicize innovations through blogs, presentations, conferences and other technical venues.

Principal Software Engineer – AI

Program Manager

• Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle.
• Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.
• Collaborate with cross-functional teams to identify opportunities for AI integration within the software development lifecycle, driving continuous improvement and innovation in engineering practices; share use cases for successful experiments with stakeholders for broader use.
• Proactively leverage AI technologies to streamline workflows, simplify complexity, and enhance overall efficiency.
• Lead the execution of multiple complex programs, ensuring successful delivery aligned with business objectives.
• Mentor and guide junior team members, offering advice and oversight to ensure high-quality program execution.
• Serve as the main point of contact for clients and key stakeholders, ensuring program alignment with customer expectations.
• Manage program risks and employ creative solutions to overcome challenges.
• Collaborate with cross-functional teams to deliver results, maintaining accountability for program outcomes.
• Prepare and present executive-level reports and updates on program progress and outcomes.
• Coordinate team activities and ensure that program tasks are completed on time and within scope.

Senior Program Manager – Technical

Artificial Intelligence

• Lead and grow a technical sub-group focused on data science, data analysis, and AI evaluation functions
• Mature and accelerate the AI evaluations function, expanding its reach across the full portfolio of experiences we deliver
• Establish and report on key metrics that demonstrate the tangible impact and accuracy of our AI initiatives to executive leadership
• Advise stakeholders on impact measurements and provide clear visibility through data products like Tableau dashboards
• Advise development teams on AI evaluation responsibilities, best practices, and provide assistance
• Collaborate with platform managers to ensure our foundational infrastructure supports advanced analytics and innovative AI performance goals
• Remove roadblocks for your team by managing high-level strategy and fostering a culture of innovation and optimization

Manager – AI Analysis and Evaluation

• Serve as Red Hat's senior subject matter expert (SME) on cryptographic strategy, influencing and contributing to upstream communities (e.g., Go, python) and standards bodies (IETF)
• Own and evolve the Portfolio’s formal cryptographic policy, defining the standards for algorithm use, key lengths, and protocol implementation across all products
• Serve as the central authority for cryptographic compliance strategy, working with the Product teams and Business Unit leaders to align engineering efforts with government and regulatory requirements
• Architect and govern the strategy for a common cryptographic API in conjunction with RHEL Security
• Define the high-level requirements for our Cryptographic Bill of Materials (CBOM) and runtime auditing tools.