Technical Account Manager – OpenShift

Red Hat

Technical Account Manager guiding telecommunications customers on Red Hat OpenShift, Kubernetes, and Ansible solutions. Advising on cloud architecture, troubleshooting, platform adoption, and customer success.

Posted 8/4/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $96,440 - $154,190 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Red Hat cloud solutions, including OpenShift and Ansible Automation Platform, while effectively managing enterprise customer relationships and providing proactive technical support. Capable of troubleshooting, mentoring, and delivering presentations to enhance customer engagement and operational performance.

Highest-signal resume keywords

Red Hat OpenShiftAnsible Automation PlatformTechnical SupportEnterprise Customer Relationship ManagementContainer Orchestration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDevOpsCloud Application DeploymentContainerized Application DevelopmentVirtual Machine MigrationsEnterprise ArchitectureMicroservicesTroubleshootingPerformance AnalysisDocumentation Management

Soft Skills

Outstanding Verbal CommunicationOutstanding Written CommunicationRelationship BuildingMentorshipKnowledge Sharing

Tools & Technologies

Red Hat OpenShiftAnsible Automation PlatformAdvanced Customer Manager for KubernetesContainer RegistriesCloud Solutions

Certifications & Qualifications

Red Hat Certified Engineer (RHCE)

Industry Keywords

TelecommunicationsService ProviderEnterprise Cloud SolutionsTechnical LeadershipCustomer Engagement

Tech Stack

Tools & technologies

AnsibleCloudKubernetesMicroservicesOpenShift

About the role

Key responsibilities & impact

Develop relationships with key business and IT stakeholders and become an expert on telecommunications customers’ Red Hat product implementations and environments
Perform technical reviews and share knowledge to proactively identify and prevent issues
Forewarn customers of technology changes or potential service disruptions and advise on mitigation strategies
Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams
Analyze and present periodic operational performance reviews to customer leadership
Manage customer use cases and maintain clear case documentation
Create customer engagement plans and update customer environment documentation
Communicate how Red Hat cloud solutions and roadmap align with customer use cases
Support implementation of automated and containerized cloud application platform solutions
Learn and apply technologies involving container orchestration, registries, build strategies, and microservices
Build customer trust and advocate for customers within Red Hat
Share knowledge and best practices internally, contribute to projects, and mentor as an SME
Partner with Engineering and Technical Support to debug, test, and resolve issues
Help product engineering develop solution patterns that drive platform adoption
Engage field teams, customers, and partners to ensure a positive cloud technology experience
Travel as necessary to visit customers and attend regional events

Requirements

What you’ll need

5+ years of experience in technical support, DevOps, consulting, development, engineering, or quality assurance
Expertise with enterprise cloud solutions including Red Hat OpenShift, Advanced Customer Manager for Kubernetes, and Ansible Automation Platform
Experience with virtual machine migrations
Telecommunications or service provider industry experience
Ability to manage and grow enterprise customer relationships through proactive, relationship-based support
Outstanding verbal and written communication skills
Competent comprehension of enterprise architecture and strategic business drivers
Direct experience with a variety of hardware vendors
Experience deploying applications in cloud environments and developing containerized applications is a plus
Bachelor's degree in a technology-related discipline is preferred
Red Hat Certified Engineer (RHCE) is a plus
Experience in technical leadership or mentorship roles is a plus
Experience with training and presentation delivery is a plus

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Employee stock purchase plan
Family planning reimbursement
Tuition reimbursement
Transportation expense account
Employee assistance program
Bonus, commission, and/or equity eligibility may apply