Backend Engineer

• Develop new and extend existing applications in the RBC Insurance Digital portfolio
• Provide technical direction, design expertise, and development and implementation of applications for RBC Insurance
• Work within an Agile product team composed of technical, product and business team members to deliver exceptional products
• Contribute towards the creation of intuitive, robust, and reusable user interfaces using modern frameworks
• Develop, test and assist in the design of the UI and microservices that offers the data and services to both internal and external partners
• Ensure high code quality through automated unit and functional testing
• Ensure adequate documentation is prepared and follows industry best-practices
• Collaborate with the team to design and implement software logic following current best practices
• Work with the operations team to promote code to production and ensure performance and reliability

Senior Full Stack Developer, Java, Angular, OKTA

Client Services Representative

• Deliver an exceptional client experience by responding promptly and accurately to requests, prioritizing the client’s needs and taking ownership to resolve requests on the first contact
• Complete basic maintenance requests for existing Electronic Banking product offerings
• Offer expert advice and solutions to clients to ensure proper product function and utilization, anticipating needs and ensuring high-quality engagement
• Partner with the Operations teams and other CRT members to coordinate integrated service solutions
• Balance competing demands and prioritize tasks to meet stakeholder requirements, escalating issues that may impact client experience or RBC standards, including policy, compliance, and reputational risk
• In conjunction with Relationship Managers, participate in client service reviews to enhance product utilization and identify new opportunities
• Maintain accurate documentation of service queries and complete required reporting for transparency and management

Client Service Advisor – Treasury

Manager

• Lead a team in driving the transformation of physical channels activities aligned with RBC Caribbean’s strategic imperatives
• Play a leadership role in the development of strategies for the Physical Channels Portfolio across the Caribbean, with a greater emphasis on transformational initiatives
• Establish the Physical Channels roadmap while ensuring alignment of portfolio strategies with RBC Caribbean’s strategic imperatives
• Plan, direct, lead and coordinate activities for Physical Channels related initiatives, to ensure the initiative’s goals or objectives are accomplished within approved timeframe, scope and budget
• Proactively develop strategies to enable greater acquisition, retention and growth targets
• Accountable for achieving the approved program objectives and key results – on time, within scope and within budget
• As the portfolio’s owner, define and prioritize the requirements of physical channels projects, make decisions on the design of premises while carrying out the vision of Physical Channels to the team and organization
• Drive initiatives to achieve target client satisfaction scores, resolve client and employee irritants and improve channel delivery
• Collaborate with key functional partners to establish appropriate benchmarks to achieve channel revenue and cost objectives within risk appetite

Senior Manager, Physical Channels

• Lead and support a broad range of ad-hoc and long-term strategy development and execution engagements across the insurance value chain
• Design and lead problem solving workshops and interviews with cross-functional / business line working team members and subject matter experts
• Support the on-going management of strategic planning with key business lines to ensure alignment with top of the house strategic priorities
• Develop executive level materials for senior executives & C-suite
• Drive thought leadership and benchmarking in various Insurance, Wealth and Technology landscapes
• Foster and maintain collaborative relationships with key internal and external stakeholders to support the achievement of deliverables and overall strategic objectives
• Assist with organizing strategy offsites and townhalls for senior management

Senior Manager, Strategy

• Using a risk-based approach, co-lead all aspects of core assurance audits including planning, execution and reporting and other projects.
• Develop and execute audit programs and procedures to assess design and operating effectiveness of controls.
• Manage a team of professional auditors assigned to the engagement and review all audit work for sufficient scope, accuracy and alignment with Internal Audit methodology.
• Ensure adequate coverage of key risk areas to support an overall opinion on internal controls and risk management practices to Senior Management.
• Manage assigned working papers and ensure the sufficiency and appropriateness of the evidence obtained to support the conclusion.
• Draft audit issues and support management in developing robust action plans to address identified control deficiencies, as well as overall audit conclusions based on control strengths and weaknesses.
• Contribute to development and execution of quarterly Continuous Risk Monitoring (CRM) to produce risk and control insights for business partners and increase Audit’s efficiency and effectiveness.
• Contribute to the annual audit planning including auditable entities risk assessment process where needed.
• Identify opportunities for Internal Audit to provide assurance or advisory services consistent with its role to evaluate and improve risk management, control, and governance processes.
• Build and maintain effective, positive, authentic and transparent working relationships within Audit, and key business stakeholders.

Senior IT Manager, Audit Lead

Financial Planning and Analysis

• Provide tailor-made financial planning advice and solutions using our unparalleled array of investment and portfolio solutions, including best-in-class proprietary and select third-party mutual fund solutions
• Acquire and consolidate existing and new-to-RBC clients and assets
• Connect clients with the right RBC team members to help continuously meet their needs
• Develop external business referral sources through networking, marketing, and your centres of influence

Financial Planning, Investment Retirement Planner

Risk

• Develop, implement and manage a robust governance framework that aligns with RBC’s governance structure and investment management oversight expectations
• Work with the Regional Managers, Governance (RMGs) to serve as the primary governance subject-matter expert for Investment Counsel activities, advising senior business leaders, portfolio management teams and support functions on governance, control and oversight matters
• Provide leadership and guidance to all RMGs ensuring that there is consistency in terms or process/procedures across all regions while pursuing changes that would bring efficiencies and other improvements to Investment Counsellor teams, RMGs and Head Office (e.g., IPS, AOIF, OBAs, NRD, EUC, KYC, etc.)
• Review and oversee RMG roles, responsibilities and day-to-day activities with a view towards further increasing the value RMGs provide to the business
• Lead the hiring, onboarding, training and coaching of all RMG resources while ensuring the team is staffed across all regions and Head Office
• Represent RMGs on the Investment Committee, forums and working groups to monitor governance compliance, escalating issues, tracking remediation efforts and driving continuous improvement in governance practices
• Actively contribute to national projects to improve Investment Counsel governance, controls, operational efficiency, client experience and documentation standards

National Manager – Governance

• Attract, nurture, and grow relationships with high-value personal and small business clients
• Provide proactive, professional advice and collaborate with RBC partners
• Communicate effectively to uncover client needs and proactively resolve client concerns
• Use your own advice capabilities to meet clients’ entire suite of financial needs
• Champion digital enablement by proactively educating clients
• Make good use of technology to connect with clients both virtually and face to face
• Implement effective contact and relationship building strategies
• Collaborate with market-leading professionals in financial planning and business banking

Financial Advisor

Security Engineer

• Develop, plan, implement and maintain the Physical Security Risk (PSR) program
• Stewardship of the Facility Threat & Risk Assessment (FTRA) and Technical Surveillance Counter Measures (TSCM) Programs on an Enterprise-wide basis for all Global RBC business units
• Support the Executive Protection and Event Security Program across the region
• Responsible for identifying/analyzing current and emerging physical security risk through continuous FTRA’s of critical facilities
• Accurately defining and analyze security trends
• Assisting in the policy and program guideline
• Lead the PSR team in the delivery of exceptional service that builds trust through responsive, accurate, consistent, knowledgeable, and available risk services and support
• Provide subject matter expert recommendations and guidance to management at all levels
• Liaison with all stakeholders to ensure sound proactive and reactive measures in security risk management and solutions
• Support regional CSM team across all pillars

Senior Manager, Physical Security

• Execute control assurance activities to evaluate the design and operating effectiveness of controls
• Lead and manage a team of Senior Analysts/Analysts to execute control testing
• Document control assessment results and findings clearly and concisely
• Negotiate findings with control owners and issue closing memos with observations and feedback
• Contribute to special projects to enhance the testing program and engage with Management on strategies and work plans

Manager, Controls Testing

Operations

• Oversee daily departmental workflows, prioritizing and coordinating tasks across critical systems, escalations, incidents, and Jira requests
• Collaborate with cross-functional teams, monitor workload trends, optimize processes, and provide hands-on guidance to analysts
• Monitor operational metrics to ensure alignment with cost targets and strategic objectives
• Work within established RBC policies, procedures, and regulatory standards to maintain compliance
• Analyze diverse issues (e.g., data, processes, risks) using multi-factor evaluation to inform recommendations
• Collaborate with cross-functional teams to resolve complex issues and balance stakeholder needs
• Assign and prioritize tasks based on urgency, impact and strategic alignment to analysts
• Prepare and deliver regular operational reports, dashboards, and briefings to management

Senior IT Operations Manager

Support Engineer

• Provide technical support onsite 5 days a week for RBC employees across all lines of business on various platforms (desktop, laptop, mobile, virtual) for both hardware and software
• Responsible for Incident Management, Change Management and escalation process flow for desktop environment, including telephony (including Contact Centre Technology) within support process guidelines
• Takes leadership role for all related implementation activities for specific sites – coordinating both internal and external partners
• Participates in 7/24 work arrangements as required to support DSS activities (including technology implementation/testing/upgrades required on off hours or weekends)
• Travel to other DSS Managed Sites across the region may be required

Technical Analyst

Director

• Work with the Team to maintain a strong risk profile, and managing assigned portfolio in such a way as to minimize losses and maximize return
• Adjudicate Real Estate Development credit applications within your delegated lending limits
• Influence portfolio quality through strategic assessment of risk, attention to data quality and knowledge-sharing
• Deliver consistent decisions with solid communication of rationale for support, amendments or declines
• Ensure clients and colleagues are treated with respect, a highly professional empathetic approach is used, and good working relationships are maintained
• Look for, and act upon, opportunities to strengthen the efficiency, accessibility and responsiveness of key risk processes and practices
• Partner with stakeholders to achieve collective results
• Act as a catalyst to ensure team is strategically aligned with business strategies while maintaining the Bank's desired risk profile
• Take initiative to proactively seek, demonstrate, and facilitate consistency in credit adjudication fully utilizing other resources including other risk teams
• Ensure accurate and consistent processes/controls are in place and being followed to protect shareholder interests
• Ensure credit transactions are adjudicated, for the most part, within Policy Guidelines, Standards, and Procedures and mitigate risks as necessary

Director, Commercial Credit, Real Estate Development

• Supporting a top producing Financial Planner, Investment and Retirement Planning in meeting sales objectives
• Provides primarily responsive client contact management through telephone, fax and e-mail requests
• Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently
• Manages office routines to ensure efficiency is maintained through availability and effective management of files and records
• Gathering and preparing material required for presentations, meetings, marketing initiatives, etc.

RBC