Operations Officer – Regulatory Services

RBC

Operations Officer providing consultative support for RBC clients in regulatory services. Engaging in complex issue resolution and managing client relationships with a focus on compliance.

Posted 7/23/2026full-timeVancouver • 🇨🇦 CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing end-to-end telephone support for complex regulatory products, ensuring high-quality client interactions and adherence to service level agreements. Possesses strong analytical skills and a commitment to continuous improvement in client service processes.

Highest-signal resume keywords

Call Center ExperienceClient Escalation ManagementRegulatory ComplianceAnalytical SkillsBanking Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Service SupportData Integrity ManagementTransaction ProcessingIssue ResolutionQuality Assurance

Soft Skills

Organizational SkillsCommunication SkillsAttention to DetailOwnership and AccountabilityAdaptability

Tools & Technologies

CARTTSYS

Industry Keywords

Regulatory ProductsService Level AgreementClient Service CommitmentsOperational RiskContinuous Improvement

About the role

Key responsibilities & impact

Provide extensive end to end telephone support on complex highly regulatory products and processes for RBC clients and sales/operations partners
Demonstrate a long-term perspective in addressing client concerns.
Take ownership and accountability for crucial conversations and the resolution of complex issues which may be outside of policy/process/procedural guidelines in order to satisfy the client needs/client escalation, as applicable.
Refer to manager where applicable in accordance with established client escalation protocol
Focus on attaining established benchmarks for complex and specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA)
Utilize deep knowledge and experience of diverse RBC products, process, service and support systems/applications required to process complex and/or specialized RBC client transactions and/or investigations
Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on client experience, efficiency and effectiveness and operational risk and compliance
Maximize the use of technology available, maintain data integrity, document all relevant client service interactions in corporate memory and enable continuity of client service (including client de-markets) by documenting details of client interactions in most appropriate system (e.g. CART, TSYS etc.)
Understand and accept change as it relates to the role and commit to continuous improvement and it’s alignment to achieve client and business strategies
Engage and enable cross skilling, training and/or role hybridization activities on the team understanding the value and importance of continuous learning and an innovative workforce

Requirements

What you’ll need

2+ years' experience in a call center environment
Excellent organizational and communication skills
Keen attention to detail
Strong analytical skills and ability to analyze client files efficiently
Banking experience

Benefits

Comp & perks

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Ability to make a difference and lasting impact which includes exposure to key decision makers throughout the organization
Work with a dynamic, collaborative, progressive, and high-performing team