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RBC

Support Manager

RBC

TLM Support Manager transforming enterprise reconciliation operations at Royal Bank of Canada. Designing SmartStream solutions, data transformations and controls across banking business units.

Posted 8/4/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading financial services transformation initiatives, with a strong focus on GL matching, reconciliation processes, and advanced business analysis. Proficient in stakeholder engagement, change management, and technical leadership in data transformation and reporting solutions.

Highest-signal resume keywords
Financial Services TransformationGL Matching and ReconciliationSmartStream TLM ProficiencyRequirements Elicitation and ManagementCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Business AnalysisData TransformationETL OptimizationSource-to-Target Data MappingUAT TestingProcess Flows DevelopmentAdvanced Reporting SolutionsGap AnalysisReconciliation Process DesignFinancial Information Business Rules
Soft Skills
Stakeholder EngagementChange ManagementIndependent WorkCross-Functional CollaborationOrganizational Transformation
Tools & Technologies
SmartStream TLMDatastageMonarchApache AirflowPythonTableauJIRAConfluence
Industry Keywords
Domestic BankingInternational BankingInsuranceGL Attestation PoliciesReconciliation WorkflowsTrade Lifecycle ManagementSDLC Principles

Tech Stack

Tools & technologies
AirflowApacheETLPythonSDLCTableau

About the role

Key responsibilities & impact
  • Lead transformational business initiatives across assigned business units and design future-state reconciliation solutions
  • Drive organizational change management with cross-functional teams, business units, operations teams and global process service partners
  • Establish enterprise reconciliation centers of excellence and best practices
  • Conduct advanced business analysis and requirements elicitation
  • Lead strategic stakeholder alignment and organizational transformation
  • Design and optimize GL-to-source, sub-ledger, intragroup, cash, asset and n-way reconciliation processes
  • Optimize SmartStream TLM configurations and implement reconciliation best practices
  • Develop EPICs, user stories, process flows, UAT plans, cut-over strategies and RTB hand-over documentation
  • Architect Financial Information Business Rules and static data configurations for onboarding and off-boarding
  • Provide technical leadership in data transformation, ETL optimization and advanced reporting solutions

Requirements

What you’ll need
  • Bachelor's degree in Business, Information Technology, Engineering, or equivalent professional qualification
  • 6+ years of business analysis experience delivering large-scale initiatives
  • 3+ years leading end-to-end financial services transformation initiatives
  • Deep understanding of GL matching, exception management, cash reconciliation, balance reconciliation, suspense accounts, sub-ledger reconciliation and multi-way reconciliation
  • Experience in domestic banking, international banking or insurance environments
  • Expertise in requirements elicitation and management, enterprise analysis, requirements analysis, solution assessment and validation
  • Ability to translate financial services requirements into technical solutions
  • Source-to-target data mapping and current-state versus future-state gap analysis proficiency
  • Enterprise-level delivery experience across CTB, RTB and Operations teams
  • Cross-functional leadership, stakeholder engagement and change management capabilities
  • Ability to work independently with minimal support
  • Flexibility for occasional weekend availability during go-lives and production cutovers
  • SmartStream TLM Platform proficiency
  • Knowledge of GL attestation policies, reconciliation workflows and PEGA Attestation Workflow
  • Understanding of trade lifecycle management and SDLC principles
  • Experience with Datastage, Monarch, Apache Airflow or Python
  • Tableau proficiency
  • UAT testing and production release support experience
  • Familiarity with JIRA and Confluence

Benefits

Comp & perks
  • Inclusive workplace focused on respect, belonging and opportunity
  • Policies and programs supporting employees to perform at their best, collaborate, innovate and grow professionally
  • Employee volunteer activities
  • Community donations and investments