Quince

Supply Chain

• Directly manage and develop onsite recruiting team members
• Act as the primary talent partner to Warehouse General Managers
• Oversee high-volume hourly warehouse hiring and professional recruiting
• Build and execute strategies for seasonal ramp-ups
• Personally lead select mid-to-senior level warehouse management searches
• Establish Quince as an employer of choice through community sourcing
• Continually improve hiring processes ensuring a fast candidate experience
• Track and evaluate funnel health, cost-per-hire, cycle times, and recruiter productivity

Recruiting Manager – Warehouse

Procurement

• Scout for vendor partners in the UK and Europe who can manufacture high quality Men's Woven Tops products with fast production lead time.
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding a redundant supplier base improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability.
• Manage capacity at a supplier and style level to keep pace with company growth and scale.
• Material Sourcing: Resource in speed any materials that can effectively improve product cost, quality and speed as options for scaling order. Have experience negotiating with suppliers throughout the supply chain from T1 to T2 & T3 (as needed) mill/ vendor partners.
• Open costing expertise: Have solid open costing breakdown experience from brand or manufacturer side to build a clear strategy for costing negotiations; able to construct a validated cost structure/ template to negotiate with vendor partners without relying on vendor data only.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships Continuous improvement.
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions.
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset.
• Lead at 30,000 ft and 3000 ft involving a diverse set of stakeholders from different functions and nationalities. Be willing to be scrappy at times to improve on existing ways of working and redefining new processes and SOP for faster speed and continuous improvement.

Sourcing Manager, Men's Woven Tops

Research Analyst

• Build proactive talent pipelines across Product, Engineering, Corporate, Merchandising, Marketing, Creative, and other business functions
• Conduct market mapping to identify target companies, talent pools, and competitive landscapes
• Research talent markets, competitor companies and talent pools
• Build market intelligence to enable recruiters and hiring leaders to find exceptional, high-performing talent; Surface market insights, competitive intelligence, and hiring trends to recruiting partners
• Leverage data and market intel to develop strong opinions on top feeder companies, schools and candidate backgrounds
• Support high-priority executive and hard-to-fill searches with deep research and talent intelligence

Talent Research Associate

Business Development Rep

• Qualifying all inbound leads and proactively prospecting across various territories in the U.S.
• Generating new business opportunities and fostering relationships.
• Accurately documenting all interactions in CRM system for seamless handoff to sales team.
• Attending quarterly Trade Shows for live lead generation.

Business Development Representative, B2B

General

• Own critical early customer moments, ensuring seamless, high-quality experiences that build trust and drive customer retention
• Anticipate and resolve friction proactively, guiding customers through key moments with clarity and confidence
• Deliver polished, thoughtful interactions that reflect Quince’s standards across every touchpoint
• Make sound, business-aware decisions in ambiguous or time-sensitive situations
• Partner cross-functionally with Product, Operations, Logistics, and Marketing to resolve issues and improve the end-to-end experience
• Identify patterns and root causes, translating customer signals into actionable improvements
• Define and establish Concierge standards, playbooks, and ways of working as a founding member of the team

Senior CX Specialist – Concierge

Operations

• Support daily U.S. customs filing operations for Quince-managed import shipments.
• Assist with preparing, reviewing, and validating shipment data required for customs entry filing.
• Monitor shipment status and help resolve customs clearance exceptions in a timely manner.
• Coordinate with internal teams, customs brokers, carriers, and external supply chain partners to support timely release of goods.
• Review shipment documentation for completeness and escalate missing or inaccurate data.
• Support timely transmission and follow-up of customs filing data, including entry-related information and partner updates.
• Help maintain accurate operational records, shipment trackers, and customs filing documentation.
• Support internal audit activities by gathering entry data, shipment records, and supporting documentation.
• Assist with daily and weekly reporting on customs filing volume, clearance status, and operational exceptions.
• Escalate customs clearance risks, data gaps, or operational bottlenecks to senior team members.
• Learn and apply Quince’s customs compliance procedures, internal controls, and operational

Customs Operations Associate

• Plan and book daily truckload movements
• Dynamically adjust truck size, routing, and consolidation decisions based on volume, cut times, and service requirements
• Ensure loads are tendered, accepted, dispatched, and delivered on time
• Negotiate contracted and spot rates with carriers
• Secure spot capacity when contracted options are unavailable or suboptimal
• Maintain rate cards and spot rate benchmarks by lane and equipment type
• Track all assigned loads from pickup through delivery
• Proactively identify risks (late pickups, missed appointments, breakdowns, capacity failures)
• Coordinate recovery plans with carriers, FCs, and downstream partners
• Escalate high-impact risks with clear mitigation options and tradeoffs
• Provide weekend or after-hours support when needed
• Balance service-level commitments with cost efficiency on a daily basis
• Identify recurring cost drivers and performance issues by lane or carrier
• Support continuous improvement efforts related to lane design, carrier mix, and tender strategy
• Ensure accurate load status updates in TMS and internal systems
• Validate carrier confirmations, PODs, and delivery timestamps
• Support reporting on on-time performance and cost

Truckload Transportation Coordinator

• Identify, vet, and onboard high-quality, compliant vendor partners across EU
• Establish supplier scorecards and KPIs to drive partner performance
• Negotiate commercial terms including MOQs, pricing, capacity planning, and lead times
• Build and maintain strong relationships with factory owners and production leaders
• Serve as Quince’s local ambassador, representing our brand and values to partners
• Develop and execute a long-term vendor and material sourcing roadmap for the EU region
• Identify white space opportunities in product categories and regional capabilities
• Support broader soft home sourcing initiatives across table linens, towels, and kitchen textiles as needed
• Partner with HQ teams in planning, design, production, QA, and merchandising to ensure seamless communication and execution
• Maintain clear and timely reporting on project status, risks, and vendor performance

Sourcing Manager, Soft Home

Copywriter

• Write concise, and compelling copy that resonates with German consumers for marketing materials across paid social ads, email, push, SMS, print, catalogue and more to drive strong CTR and conversion rate.
• Work closely with the video editors, graphic designers and other creative teams to leverage AI and translate copy and quality audit all creatives to ensure it is accurate and free of errors.
• Work closely with paid search teams to write SEM based copy to drive CTR and conversion rate.
• Partner with merchandising and engineering teams to ensure all copy on the website and app (including homepage, product, collection pages etc.) is localised and error free.
• Localize weekly product launches, promotional campaigns, and seasonal content calendars. Example: Write and QA 50-100 assets per week across various channels.
• Leverage AI tools (e.g. ChatGPT, Grammarly, Smartling AI, etc.) to enhance efficiency and ensure brand-aligned translations at scale
• Adapt copy to reflect Quince's distinctive tone: minimal, elevated, friendly, and conversion-focused.
• Partner with SEO teams, creating content that is optimized for search engines to improve online visibility.
• Partner with customer service teams to consolidate key feedback and learnings from British customers.
• Develop and maintain a consistent brand tone across all German content.
• Maintain a clear view of competitor copy trends for German content.
• Manage multiple projects and deadlines simultaneously.

• Scout for vendor partners in NE for high-quality Women's Outerwear production
• Pitch and onboard vendor partners quickly, ensuring their ability to scale
• Drive excellence in partner operations and expand supplier base
• Manage capacity at supplier and style level
• Source materials for improved product cost and quality
• Solid open costing breakdown experience for negotiating with vendors
• Act as an ambassador to all partners
• Drive for higher hit-rate launches through product excellence
• Lead at multiple levels across diverse stakeholders

Sourcing Manager, Women's Leather Outerwear

• Scout for vendor partners in NE & EUR who can manufacture high quality Men's Sweaters products
• Pitching and on-boarding vendor partners in speed
• Drive excellence in partner operations for existing supplier relationships
• Manage capacity at a supplier and style level
• Resource in speed any materials that can effectively improve product cost, quality and speed
• Have solid open costing breakdown experience from brand or manufacturer side
• Act as an Ambassador to our partners in all interactions
• Drive for higher hit-rate launches (reviews, returns, sales)
• Have a clear strategic, commercial understanding of the sourcing landscape

Apparel Sourcing Manager, Men's Sweaters

Marketing

• Own design for the Quince direct mail program end to end, setting the visual direction and ensuring consistency across all campaigns
• Design print marketing assets, including mailers, catalogs, inserts, and other formats, aligned with brand standards and customer acquisition and retention goals
• Translate marketing objectives, audience insights, and testing strategies into compelling visual layouts
• Maintain a strong sense of typography, composition, and hierarchy to create clear, engaging, and elevated designs
• Ensure all creative reflects a premium, considered aesthetic
• Partner with the Marketing lead to track performance and ensure mail pieces hit targets, using results to inform and iterate on design decisions
• Own the full production design process for direct mail, from initial layouts to print-ready files to print proofing
• Prepare and deliver precise, production-ready artwork including bleeds, trims, color profiles, and print specifications
• Partner with print vendors to ensure technical accuracy, feasibility, and quality across all formats
• Review proofs (digital and physical) and manage revisions to ensure final output meets brand and production standards
• Maintain strict attention to detail across all files to minimize errors and reprints
• Support rapid A/B testing cycles by producing multiple creative variations efficiently
• Collaborate with growth and marketing team to implement test learnings into new creative iterations
• Balance speed with quality, ensuring that performance-driven outputs still meet a high bar for design and brand expression
• Track and organize variations to ensure clarity across testing cycles
• Develop and maintain scalable templates and systems for direct mail production
• Standardize file setup, specs, and workflows to improve efficiency and reduce turnaround time
• Identify opportunities to streamline production processes while maintaining quality
• Ensure version control and organization across all creative assets
• Partner closely with Growth and Marketing teams to align on testing strategy, performance goals, and timelines
• Collaborate with external print vendors and internal stakeholders to meet deadlines and production requirements
• Communicate clearly and proactively on timelines, constraints, and deliverables, with a strong sense of urgency and responsiveness to keep work moving forward
• Maintain fast turnaround on feedback and requests, ensuring stakeholders are unblocked and decisions are made efficiently
• Maintain a consistently high standard of design quality across all direct mail outputs
• Ensure alignment with brand guidelines while pushing for thoughtful, elevated execution
• Conduct quality checks on all final files and printed materials
• Continuously refine creative based on performance data

Print Marketing Designer

Recruitment

• Act as a strategic partner to hiring leaders - translating business goals into talent strategies and clear hiring plans.
• Design and execute search strategies grounded in market insight, structured process, and measurable progress.
• Source, engage, and close exceptional talent.
• Take ownership of assessment - deeply understand what excellence looks like in every role, evaluate for both skill and potential, and uphold Quince’s uncompromising talent bar.
• Build pipelines proactively and anticipate future needs, keeping quality and speed in balance.
• Deliver a consistent, best-in-class candidate experience.
• Contribute to recruiting excellence by improving tools, playbooks, and team operating rhythm.

Recruiter

Paralegal

• Manage contract intake, triage, and tracking across jurisdictions; enforce SLAs and maintain intake workflows.
• Draft, redline, and assemble NDAs, SOWs, vendor agreements, and standard commercial documents using templates and playbooks.
• Maintain the contract repository/CLM (naming, metadata, version control), run searches, pull contract summaries and obligation logs.
• Prepare contract closing packets, signature routing, and post-execution uploads.
• Support privacy workflows, including managing the end-to-end DSAR process, updating data inventory maps, and tracking vendor data processing agreements (DPAs).
• Assist with privacy-related documentation and evidence for audits and regulator interactions as directed.
• Prepare and maintain employment documents, offer letters, termination checklists, and HR legal templates for use by People Operations, with guidance from counsel.
• Assist on onboarding/offboarding checklists and employment documentation tracking.
• Provide ongoing litigation and claims support: coordinate document collection and e-discovery with outside counsel.
• Assemble litigation packets, maintain case timelines and trackers, coordinate with outside counsel, and monitor deadlines and filings.
• Support pre-litigation intake, fact-gathering, and correspondence management.
• Execute ad-hoc research tasks across key legal domains (including product compliance, data privacy, and global employment) to assist counsel with strategic decision-making.
• Build and maintain playbooks, templates, checklists, and SOPs.
• Maintain outside-counsel panels, manage matter intake, and assist with outside counsel billing and invoicing workflows.
• Produce legal operational metrics and dashboards (contract volume, turnaround time, outside counsel spend).

Controller

• Serve as the dedicated accounting leader for all new business lines at Quince, owning the full end-to-end accounting function for each segment from inception through maturity.
• Own all financial reporting for new business segments, delivering accurate, timely, and insightful segment-level reporting for operational, business analytics, and planning purposes.
• Partner with Engineering and Business to operationalize payment methods including pre-funded wallets, and determine accounting structure for such payment methods.
• Partner with Sales and Support teams to create scalable billing onboarding with a bias towards technology and automation.
• Design and implement revenue recognition policies and procedures for each new business line in compliance with ASC 606 and applicable accounting standards, ensuring proper recognition from launch.
• Build scalable accounting processes across all sub-functions for new segments — including general ledger, tax, treasury, payroll, accounts payable, financial reporting, audit, and legal — ensuring full compliance with US GAAP and India GAAP.
• Manage the daily accounting operations for all new business segments and drive automation and efficiency improvements as each segment scales.
• Lead or support systems design, integration, and configuration efforts required to support new business line accounting, including ERP and billing system buildouts.
• Own the financial close process for all new business segments, ensuring accurate and timely results with no material prior-period adjustments.
• Establish and maintain a robust internal control environment for each new business line, defining segment-specific accounting policies and procedures in alignment with company-wide standards.