Quince

Marketing

• Own design for the Quince direct mail program end to end, setting the visual direction and ensuring consistency across all campaigns
• Design print marketing assets, including mailers, catalogs, inserts, and other formats, aligned with brand standards and customer acquisition and retention goals
• Translate marketing objectives, audience insights, and testing strategies into compelling visual layouts
• Maintain a strong sense of typography, composition, and hierarchy to create clear, engaging, and elevated designs
• Ensure all creative reflects a premium, considered aesthetic
• Partner with the Marketing lead to track performance and ensure mail pieces hit targets, using results to inform and iterate on design decisions
• Own the full production design process for direct mail, from initial layouts to print-ready files to print proofing
• Prepare and deliver precise, production-ready artwork including bleeds, trims, color profiles, and print specifications
• Partner with print vendors to ensure technical accuracy, feasibility, and quality across all formats
• Review proofs (digital and physical) and manage revisions to ensure final output meets brand and production standards
• Maintain strict attention to detail across all files to minimize errors and reprints
• Support rapid A/B testing cycles by producing multiple creative variations efficiently
• Collaborate with growth and marketing team to implement test learnings into new creative iterations
• Balance speed with quality, ensuring that performance-driven outputs still meet a high bar for design and brand expression
• Track and organize variations to ensure clarity across testing cycles
• Develop and maintain scalable templates and systems for direct mail production
• Standardize file setup, specs, and workflows to improve efficiency and reduce turnaround time
• Identify opportunities to streamline production processes while maintaining quality
• Ensure version control and organization across all creative assets
• Partner closely with Growth and Marketing teams to align on testing strategy, performance goals, and timelines
• Collaborate with external print vendors and internal stakeholders to meet deadlines and production requirements
• Communicate clearly and proactively on timelines, constraints, and deliverables, with a strong sense of urgency and responsiveness to keep work moving forward
• Maintain fast turnaround on feedback and requests, ensuring stakeholders are unblocked and decisions are made efficiently
• Maintain a consistently high standard of design quality across all direct mail outputs
• Ensure alignment with brand guidelines while pushing for thoughtful, elevated execution
• Conduct quality checks on all final files and printed materials
• Continuously refine creative based on performance data

Print Marketing Designer

Recruitment

• Act as a strategic partner to hiring leaders - translating business goals into talent strategies and clear hiring plans.
• Design and execute search strategies grounded in market insight, structured process, and measurable progress.
• Source, engage, and close exceptional talent.
• Take ownership of assessment - deeply understand what excellence looks like in every role, evaluate for both skill and potential, and uphold Quince’s uncompromising talent bar.
• Build pipelines proactively and anticipate future needs, keeping quality and speed in balance.
• Deliver a consistent, best-in-class candidate experience.
• Contribute to recruiting excellence by improving tools, playbooks, and team operating rhythm.

Recruiter

Paralegal

• Manage contract intake, triage, and tracking across jurisdictions; enforce SLAs and maintain intake workflows.
• Draft, redline, and assemble NDAs, SOWs, vendor agreements, and standard commercial documents using templates and playbooks.
• Maintain the contract repository/CLM (naming, metadata, version control), run searches, pull contract summaries and obligation logs.
• Prepare contract closing packets, signature routing, and post-execution uploads.
• Support privacy workflows, including managing the end-to-end DSAR process, updating data inventory maps, and tracking vendor data processing agreements (DPAs).
• Assist with privacy-related documentation and evidence for audits and regulator interactions as directed.
• Prepare and maintain employment documents, offer letters, termination checklists, and HR legal templates for use by People Operations, with guidance from counsel.
• Assist on onboarding/offboarding checklists and employment documentation tracking.
• Provide ongoing litigation and claims support: coordinate document collection and e-discovery with outside counsel.
• Assemble litigation packets, maintain case timelines and trackers, coordinate with outside counsel, and monitor deadlines and filings.
• Support pre-litigation intake, fact-gathering, and correspondence management.
• Execute ad-hoc research tasks across key legal domains (including product compliance, data privacy, and global employment) to assist counsel with strategic decision-making.
• Build and maintain playbooks, templates, checklists, and SOPs.
• Maintain outside-counsel panels, manage matter intake, and assist with outside counsel billing and invoicing workflows.
• Produce legal operational metrics and dashboards (contract volume, turnaround time, outside counsel spend).

Controller

• Serve as the dedicated accounting leader for all new business lines at Quince, owning the full end-to-end accounting function for each segment from inception through maturity.
• Own all financial reporting for new business segments, delivering accurate, timely, and insightful segment-level reporting for operational, business analytics, and planning purposes.
• Partner with Engineering and Business to operationalize payment methods including pre-funded wallets, and determine accounting structure for such payment methods.
• Partner with Sales and Support teams to create scalable billing onboarding with a bias towards technology and automation.
• Design and implement revenue recognition policies and procedures for each new business line in compliance with ASC 606 and applicable accounting standards, ensuring proper recognition from launch.
• Build scalable accounting processes across all sub-functions for new segments — including general ledger, tax, treasury, payroll, accounts payable, financial reporting, audit, and legal — ensuring full compliance with US GAAP and India GAAP.
• Manage the daily accounting operations for all new business segments and drive automation and efficiency improvements as each segment scales.
• Lead or support systems design, integration, and configuration efforts required to support new business line accounting, including ERP and billing system buildouts.
• Own the financial close process for all new business segments, ensuring accurate and timely results with no material prior-period adjustments.
• Establish and maintain a robust internal control environment for each new business line, defining segment-specific accounting policies and procedures in alignment with company-wide standards.

Controller – New Businesses

Communications

• Develop and execute proactive global media strategies across business, retail, technology, and consumer outlets
• Build and maintain relationships with key journalists and editors across outlets such as BoF, Bloomberg, WSJ, WWD, Vogue Business, and Modern Retail
• Identify and develop story angles that highlight Quince’s manufacturer-to-consumer model, category expansion, and global growth
• Draft and edit press materials including press releases, media briefs, executive commentary, and background documents
• Prepare executives for interviews through briefing materials, talking points, and media training
• Partner with cross-functional teams across product, merchandising, and growth to develop communications strategies for launches and milestones
• Manage external PR agencies across international markets
• Track and report media coverage and communications performance metrics
• Help establish scalable communications systems and processes as Quince grows
• Monitor the broader retail and consumer landscape to identify relevant media opportunities

Senior Manager, Global Communications

Community Manager

• Develop and execute Quince’s global community strategy, positioning community as a core driver of growth, advocacy, and cultural relevance
• Build systems that transform customers into participants, contributors, and advocates, including community-led content, referrals, and ambassador programs
• Design programs that treat customers like influencers: including early access, community PR lists, product seeding, and community-led brand moments
• Partner closely with Social to turn channels into community hubs, prioritizing user-generated content, participatory formats, and community storytelling
• Integrate community into product and launch cycles, including early testing, feedback loops, and community-driven rollouts
• Design and launch scalable offline community programs across priority markets (run clubs, book clubs, wellness groups, parent communities, local ambassador gatherings)
• Identify and cultivate community leaders, creators, and advocates who can organically grow Quince communities within key cities and cultural spaces
• Build and manage a structured global ambassador program that empowers members to host events and lead local communities
• Collaborate cross-functionally with PR/Communications, Partnerships, and Events to embed community into storytelling, collaborations, and experiential activations
• Establish and track community performance metrics including growth, engagement, participation, and advocacy
• Develop scalable playbooks and systems to expand community programs across international markets
• Monitor cultural and community trends to identify new opportunities for community-led growth

Senior Manager, Community

Performance Marketing

• Play a crucial role in Quince’s growth story managing one of biggest channels which has grown 400% YoY and continued growth potential.
• Support the end-to-end Paid Search strategy across Shopping (PLA) and Text Ads, driving performance, scalability, and innovation across Google and emerging engines such as Bing and Brave.

Manager, Paid Search

• Own and execute paid social strategy across Meta, TikTok, and emerging channels, managing budgets to drive customer acquisition and efficiency
• Monitor and optimize campaign, audience, and creative performance; scale winners and address underperformance
• Lead experimentation across audiences, creative, messaging, and bidding to drive continuous performance improvement
• Analyze performance across attribution models to identify growth drivers and translate insights into actionable strategies
• Build and maintain reporting, dashboards, and measurement frameworks in partnership with analytics teams
• Collaborate with Creative, Studio, and Production teams to develop high-performing assets and ensure strong creative-platform fit
• Maintain a high volume of creative testing to support growth
• Partner cross-functionally with Merchandising, Product, and Data teams to align on priorities, improve measurement, and support key initiatives
• Communicate performance insights and growth opportunities to leadership
• Identify and test new growth opportunities across channels, formats, and audience strategies; continuously improve experimentation frameworks

Senior Manager, Paid Social

Procurement

• Scout for vendor partners in North America who can manufacture high quality products with fast production lead time.
• Pitching and on-boarding vendor partners in speed. This should be done with clear criteria around the initial test period and ensuring their ability to scale, if the test period is successful.
• Drive excellence in partner operations for existing supplier relationships within current Quince categories, while expanding a redundant supplier base improving Quince's product costs, quality, and commercial terms for sustainable sales and profitability.
• Manage capacity at a supplier and style level to keep pace with company growth and scale.
• Act as an Ambassador to our partners in all interactions, building and deepening our relationships with continuous improvement.
• Drive for higher hit-rate launches (reviews, returns, sales) through product excellence and drive for faster development times by identifying bottlenecks and proposing solutions.
• Have a clear strategic, commercial understanding of the sourcing landscape and trade benefits that can improve product costs and speed of product to market destined for the USA, Canada, and Europe as an asset.
• Lead at 30,000 ft and 3000 ft involving a diverse set of stakeholders from different functions and nationalities. Be willing to be scrappy at times to improve on existing ways of working and redefining new processes and SOP for faster speed and continuous improvement.

Sourcing Manager, Soft Home

Customer Support

• Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights and recurring patterns to help improve the experience.
• Become a product expert to guide customers authentically.

Customer Experience Associate

• Deliver $1.5M in closed transactional revenue by the end of the fiscal year through responsive lead management and upsell opportunities.
• Act as the primary point of contact for our B2B self-service platform. You will assist customers in navigating the tool, managing their accounts, and streamlining their own ordering processes.
• Maintain a same-day response time (Monday–Friday) for all inbound inquiries.
• Document FAQs and build templates to turn one-off fixes into repeatable workflows.
• Uphold Quince’s reputation through obsessive attention to detail, taking full ownership of the solution until the customer is satisfied.
• Manage the end-to-end lifecycle of corporate gifting and merch orders, from initial quote to final delivery.
• Drive data-driven insights by maintaining a ‘single source of truth’ in HubSpot.
• Develop a deep technical understanding of our product catalog, customization capabilities, and supply chain timelines.
• Work closely with Operations and Logistics to ensure bulk orders are prioritized and fulfilled according to B2B client expectations.

B2B Support Specialist

Revenue Operations

• Define and govern CRM architecture, data model, and automation at an enterprise level
• Primary architect and owner of HubSpot configuration, aligning the platform with the customer journey
• Establish CRM best practices and data standards that scale with a high-volume, fast-paced sales organization
• Develop and execute a technical roadmap for workload management
• Optimize internal processes to improve the end-client experience
• Build and maintain sophisticated automation using advanced HubSpot features
• Create and own a system for issue management for HubSpot-related issues
• Lead the technical integration between HubSpot and the broader tech stack
• Maintain data integrity and performance for executive decision-making
• Generate and interpret dashboards and reports to track performance and provide insights

Senior Manager, B2B Revenue Operations

Business Development Rep

• Collaborate with Sales and Marketing leadership to identify, evaluate, and prioritize trade shows, conferences, and sponsorship opportunities that align with our customer profile and growth targets.
• Build & maintain a list of membership organizations (associations, trade groups, etc.)
• Lead the logistical coordination for all B2B events, managing everything from contract negotiations, booth design and shipping to on-site setup and tear-down.
• Work closely with in-house creative teams and external agencies to ensure our physical presence (signage, collateral, apparel) reflects Quince’s brand standards.
• Proactively engage with attendees during events to represent Quince’s value proposition to enterprise leaders.
• Manage high-level relationships with event organizers, vendors, and distributors to maximize our ROI and secure premium positioning.

Business Development Coordinator, B2B Events

Project Manager

• Lead, mentor, and develop a team of Project Managers
• Monitor individual performance and drive team KPIs
• Assist with hiring, onboarding, and training of new team members
• Serve as final point of escalation for complex issues

Team Lead, Project Management

Compliance

• Own day-to-day execution of trade compliance data governance across Quince’s product catalog, including product classification and customs data across multiple countries.
• Manage classification workflows end-to-end, including intake, prioritization, review, issue resolution, and escalation handling.
• Review, validate, and maintain product classifications and compliance data to ensure accuracy, consistency, and audit readiness.
• Serve as the subject matter expert for complex classification determinations, including ambiguous or high-risk scenarios.
• Ensure trade compliance data required for customs filings and regulatory declarations is accurately maintained in internal systems.
• Apply and refine classification standards, business rules, and escalation processes to support scalable compliance execution.
• Execute and strengthen internal controls across classification, customs valuation, and free trade agreement eligibility.
• Conduct internal audits of product classifications, broker filings, and compliance records to identify risks and improve control effectiveness.
• Partner with sourcing and merchandising teams on tariff engineering, FTA analysis, and upstream decisions impacting compliance outcomes.
• Collaborate cross-functionally with operations, logistics, legal, and technology teams to resolve compliance issues and improve data quality.
• Translate complex regulatory requirements into clear operational workflows, guidance, and system requirements.
• Support the evolution of trade compliance systems, tooling, and data governance frameworks.
• Identify process gaps and recurring issues, recommending improvements to enhance scalability, consistency, and compliance integrity.