Senior CX Specialist – Concierge

Quince

Customer Experience Concierge at Quince ensuring seamless first experiences in the customer journey. Operate with high judgment to build long-term loyalty and brand trust.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $65,000 per yearWebsite

About the role

Key responsibilities & impact

Own critical early customer moments, ensuring seamless, high-quality experiences that build trust and drive customer retention
Anticipate and resolve friction proactively, guiding customers through key moments with clarity and confidence
Deliver polished, thoughtful interactions that reflect Quince’s standards across every touchpoint
Make sound, business-aware decisions in ambiguous or time-sensitive situations
Partner cross-functionally with Product, Operations, Logistics, and Marketing to resolve issues and improve the end-to-end experience
Identify patterns and root causes, translating customer signals into actionable improvements
Define and establish Concierge standards, playbooks, and ways of working as a founding member of the team

Requirements

What you’ll need

4+ years in customer experience, hospitality, account management, or similarly high-touch, customer-facing roles
Demonstrated ability to operate with strong judgment in ambiguous, high-impact situations
Proactive and action-oriented, with a track record of anticipating and resolving issues early
Exceptional written and verbal communication skills, with strong attention to tone and detail
Strong operator mindset, connecting customer needs to broader business outcomes
Comfortable partnering across teams in a fast-paced, evolving environment
Highly organized, with the ability to manage multiple priorities while maintaining a high bar for quality

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong JudgmentAction-Oriented MindsetAttention to Detail