Questel

Paralegal

• Work closely with the existing team to provide a wide range of support to the Attorneys.
• Administrative responsibilities include new case entry and management of records, processing correspondence, emails, and calls, monitoring deadlines and maintaining case files, preparing and submitting standard forms, and assisting with invoicing, reporting, and document archiving.
• Paralegal responsibilities include drafting and reviewing correspondence and simple legal documents under supervision, assisting with trade mark filings, searches, recordals, and renewals, conducting basic clearance searches and preparing initial advice, supporting attorneys with opposition, cancellation, and enforcement matters, and managing client onboarding while coordinating with international associates.

Trade Mark Paralegal

Project Manager

• Receive and confirm project requests from clients; prepare and send estimates as assigned
• Collaborate with Sales to develop an account cost structure which meets client needs
• Train internal teams on and document client expectations
• Develop a schedule for project completion that accurately allocates the correct resources to the project requirements
• Regularly review the project schedule with the project team and revise as needed
• Monitor the progress of the project and adjust as necessary to successful completion
• Ensure project outputs follow national patent law requirements, including content, formatting, and filing deadlines
• Find ways to meet occasionally tight and non-negotiable deadlines
• Establish a communication schedule to update stakeholders including the client and appropriate staff on the progress of the project and account
• Perform quality control measures on projects prior to delivery to clients
• Communicate with clients to understand their needs and requirements related to projects and their accounts
• Ensure that the project deliverables are on time, within budget, and at the required level of quality while adhering to client expectations
• Prepare and deliver completed projects to clients, or ensure delivery is made to client designees by those deemed responsible
• Monitor and mediate the flow of information among team members through effective communication methods and techniques
• Participate in and/or lead process improvement initiatives for the benefit of the team and the organization
• Foster teamwork by working cooperatively and effectively with others to resolve problems, and make decisions that enhance organizational effectiveness
• Set priorities, develop a work schedule, and monitor progress toward goals
• Keep abreast of relevant industry and country laws and news, mentor and train others accordingly
• Provide feedback to Program Manager to improve Company proprietary software for accurately tracking the project lifecycle
• Work on special projects and other duties as assigned by management

IP Project Manager

Customer Support

• First-Level Support: Provide initial technical support and troubleshooting for Citrix-related issues, including but not limited to:
• Citrix Workspace App installation, configuration, and troubleshooting.
• Application launching failures.
• Session connectivity problems.
• Printer mapping issues within Citrix sessions.
• Profile-related errors.
• Performance complaints (basic diagnosis).
• Incident Management: Log, prioritize, and track all support requests in the ticketing system, ensuring accurate and detailed documentation.
• Resolution & Escalation: Resolve common Level 1 Citrix issues independently and escalate more complex problems to Level 2 or 3 support teams as per established procedures.
• Communication: Communicate effectively with end-users, providing status updates and setting appropriate expectations.
• Knowledge Base: Utilize and contribute to the internal knowledge base to improve troubleshooting efficiency and self-service options.
• Adherence to Procedures: Follow established IT policies, procedures, and best practices.

Citrix Support Specialist, Level 2

Administration

• Responsible for patent filing operations, performing various administrative tasks and duties
• Communicate and collaborate with stakeholders for project needs
• Manage foreign filing process and lifecycle, ensuring submissions meet deadlines
• Develop strong client relationships through communication and support

Patent Administrator

Support Engineer

• Handle IT support requests from other employees
• Responsible for triaging recorded support tickets
• Maintain a Knowledge Base to improve user support
• Handle level 1 tickets and serve as queue master in Jira Service Management

IT Support Technician, M/F

Account Manager

• Your main focus will be growing our client base in the U.S. law firm market — identifying new business opportunities and managing the full sales cycle.
• Act as a strategic partner, finding ways to enhance their IP workflows and improve efficiency through our AI-driven solutions.
• Manage the entire sales cycle from prospecting to closing deals, confidently demonstrating the value of our products;
• Build and maintain strong, long-term relationships with key law firms with open and regular communication.
• Track and report on the sales pipeline, forecasts, and maintain strategic account mapping;
• Work closely with internal teams, including marketing, product development, and customer success to help build and maintain our brand recognition, while ensuring seamless onboarding and ongoing support for clients;
• Monitor product adoption, usage, and engagement metrics to identify risks and opportunities.
• Stay informed about industry trends, competitor activities, and AI advancements in the legal sector and be able to align sales strategy accordingly.
• Actively contribute to organizational learning by providing and tracking prospect/client’s feedback.
• Work on special projects and other duties as assigned by management.

Key Account Manager

Compliance

• With detective-like accuracy and attention to detail, you research and screen our customers in accordance with the German Money Laundering Act (GwG) together with your team
• You ensure compliance with our internal compliance policies and prepare appropriate documentation for identified compliance risks
• You regularly communicate identified compliance risks to your team and maintain ongoing collaboration with your colleagues
• You independently support our national and international clients in German and English via e-mail and, if required, by phone
• You identify optimization potential and actively contribute improvement suggestions

Working Student - Compliance

• Primarily responsible for managing a group of Questel’s existing top tier clients and develop new accounts
• Maintain existing client revenue and aggressively grow revenue to maximize Questel’s share of client spend
• Build strong client relationships, working directly with decision-makers and key influencers at each client
• Follow up and advance revenue growth through a consultative sales process to identify and effectively communicate with decision makers within an organization
• Establish revenue and profit goals and expand revenue opportunities with existing key clients, working directly with client decision-makers and budget holders
• Build sustainable relationships with key clients through open and interactive communication
• Educate clients on all existing and new offerings
• Assist in development of proposals for key clients
• Service, support and ensure satisfaction with key clients in collaboration with our SME, help desk and Operations
• Understand key competitors and how our service offering can provide a superior experience to our clients
• Provide an exceptional client experience through continuous contact and follow through
• Actively contribute to organizational learning by providing and tracking resolution for client feedback to internal stakeholders
• Prepare and implement an Annual Account Revenue Growth Plan for each client
• Keep records of client interactions in the company CRM
• Perform other functions as necessary or assigned
• Work on special projects and other duties as assigned by management

Business Development Rep

• Build and cultivate prospective relationships by initiating communications and conducting follow-up communications to create new opportunities
• Generate qualified monthly meetings through outbound calling and email campaigns for the US sales team
• Map and source the US and Canadian territories/accounts for prospective sales leads
• Work jointly with management to define phone and mail pitches for each ideal customer profile in the IP industry
• Build individual strategic business plans to penetrate accounts in each territory
• Follow-up on Questel events and communications (webinars, newsletters, whitepapers, etc.)
• Work closely with sales manager to define evolving priorities
• Collaborate with marketing team to drive social media activities across the sales team to identify prospects
• Ensure accurate and timely reporting to management via CRM and email to ensure proper tracking and monitoring of monthly goals
• Meet or exceed monthly totals
• Work on special projects and other duties as assigned by management

Business Development Representative – Trademark

Product Specialist

• Design, configure, and implement technical solutions tailored to client requirements during onboarding projects
• Perform quality assurance testing to ensure accuracy and reliability of solutions before deployment
• Lead and participate in client workshops to gather requirements and validate proposed solutions
• Collaborate with project team members to deliver seamless and successful implementations

Solutions Engineer

• Support the Onboarding team in the technical implementation and configuration of Equinox systems
• Create, configure, and maintain trial and production environments based on project scope and client requirements
• Manage and track extension request and changes to trial environments
• Collaborate with the Senior Onboarding Technician to ensure timely completion of technical milestones
• Conduct thorough quality checks on configurations to ensure accuracy and consistency
• Maintain and update internal documentation and configuration reference materials
• Identify and recommend improvements to onboarding tools, templates, and workflows
• Provide timely responses to technical setup inquiries from internal stakeholders
• Work on special projects and other duties as assigned by management

Onboarding Technician

• Designing, configuring, and implementing technical solutions
• Performing quality assurance testing
• Leading and participating in client workshops
• Collaborating with team members
• Providing technical support and system configuration
• Contribution to Internal Initiatives, specials projects, and other duties as assigned

• Work closely with the existing team to provide a wide range of support to the Attorneys
• New case entry and management of records
• Processing correspondence, emails, and calls
• Monitoring deadlines and maintaining case files
• Preparing and submitting standard forms
• Assisting with invoicing, reporting, and document archiving
• Drafting and reviewing correspondence and simple legal documents under supervision
• Assisting with trade mark filings, searches, recordals, and renewals
• Conducting basic clearance searches and preparing initial advice
• Supporting attorneys with opposition, cancellation, and enforcement matters
• Managing client onboarding and coordinating with international associates

• Ensure client satisfaction by providing technical and functional support
• Receive incoming customer calls and emails and respond to requests
• Follow existing procedures to solve problems, including use of a bug tracker
• Troubleshoot software problems, system performance issues, and user errors
• Support and educate customers in the use of Questel Patent SaaS products (including IP Management System)
• Communicate customers' requests for product improvements
• Ensure proper follow-up with clients and good cooperation with Sales, Admin and Technical Teams
• Meet with customers to understand needs and provide support solutions
• Stay up to date on product features and system updates
• Follow internal trainings on product functionality, troubleshooting, and customer service best practices
• Possibly participate in testing phases before updates and act on specific aspects
• Escalate and communicate effectively with regional and global leadership when needed
• Work on special projects and other duties as assigned by management

Client Support Specialist

Attorney

• Drive marketing campaigns to strengthen brand reputation and visibility in key markets (Netherlands, Germany, UK)
• Build thought leadership programs showcasing attorneys’ expertise (articles, events, webinars, media contributions)
• Engage top-tier audiences such as General Counsels, IP Directors, and C-level executives with targeted campaigns
• Define a clear and consistent editorial line tailored to an expert B2B audience
• Propose, test, and coordinate production of varied content (articles, interviews, case studies, short videos, webinars, infographics, LinkedIn posts)
• Ensure coherent and targeted multichannel content distribution (website, SEO, emailing, social media, sales enablement)
• Set up an editorial calendar and ensure deliverable tracking
• Develop strategic digital and offline initiatives aligned with the firm’s reputation for legal excellence
• Monitor and report on the impact of campaigns, focusing on client engagement and lead quality
• Collaborate with Questel group Marketing and Communications teams and top-ranked attorneys and consultants

Growth Marketing Specialist – Legal & Consulting

• Design and execute marketing campaigns to strengthen brand reputation and visibility in key markets (Netherlands, Germany, UK)
• Build thought leadership programs showcasing attorneys' expertise via articles, events, webinars, media contributions
• Engage top-tier audiences (General Counsels, IP Directors, and C-level executives) with targeted campaigns
• Define a clear and consistent editorial line tailored to an expert B2B audience and set an editorial calendar
• Propose, test, and coordinate production of varied content (articles, interviews, case studies, short videos, webinars, infographics, LinkedIn posts)
• Ensure coherent and targeted multichannel content distribution (website, SEO, emailing, social media, sales enablement)
• Set up deliverable tracking and ensure editorial calendar adherence
• Develop strategic digital and offline initiatives aligned with the firm’s reputation for legal excellence
• Monitor and report on the impact of campaigns focusing on client engagement and lead quality
• Collaborate with Questel group Marketing and Communications teams for cross-team alignment

• Drive marketing campaigns to strengthen brand reputation and visibility in key markets (Netherlands, Germany, UK)
• Build thought leadership programs by showcasing attorneys’ expertise (articles, events, webinars, media contributions)
• Engage top-tier audiences such as General Counsels, IP Directors, and C-level executives with targeted campaigns
• Define a clear and consistent editorial line tailored to an expert B2B audience
• Propose, test, and coordinate the production of varied content (articles, interviews, case studies, short videos, webinars, infographics, LinkedIn posts)
• Ensure coherent and targeted multichannel content distribution (website, SEO, emailing, social media, sales enablement)
• Set up an editorial calendar and ensure deliverable tracking
• Develop strategic digital and offline initiatives aligned with the firm’s reputation for legal excellence
• Monitor and report on the impact of campaigns, focusing on client engagement and lead quality
• Collaborate with Questel group Marketing and Communications teams and with attorneys and consultants

Manager

• Processing of trademark recordals and maintenance tasks in cooperation with local trademark attorneys and trademark offices worldwide
• International communication with local attorneys and customers to ensure timely instruction and execution of tasks
• Managing deadlines and being responsible for the timely completion of tasks
• Regular independent reporting to customers
• Checking official documents for accuracy
• Documentation of all relevant information in the internal database
• Optimization of processes

Service Delivery Manager

• Shape the reputation and client acquisition strategy of the firm across the Netherlands, Germany and the UK.
• Design and execute impactful marketing campaigns to reinforce leadership and attract high-profile clients seeking IP advisory.
• Drive marketing campaigns to strengthen brand reputation and visibility in key markets.
• Build thought leadership programs by showcasing attorneys’ expertise (articles, events, webinars, media contributions).
• Engage top-tier audiences such as General Counsels, IP Directors, and C-level executives with targeted campaigns.
• Define a clear and consistent editorial line tailored to an expert B2B audience.
• Propose, test, and coordinate the production of varied content (articles, interviews, case studies, short videos, webinars, infographics, LinkedIn posts).
• Ensure coherent and targeted multichannel content distribution (website, SEO, emailing, social media, sales enablement).
• Set up an editorial calendar and ensure deliverable tracking.
• Develop strategic digital and offline initiatives aligned with the firm’s reputation for legal excellence.
• Monitor and report on the impact of campaigns, focusing on client engagement and lead quality.
• Collaborate with Questel group Marketing and Communications teams.

Engineer

• 负责按照既定的流程和指导原则，利用排版软件对含文本和图形的文档进行格式编排、重新创建、设计和编辑。

Trade Mark Paralegal

IP Project Manager

Citrix Support Specialist, Level 2

Patent Administrator

IT Support Technician, M/F

Key Account Manager

Working Student - Compliance

Key Account Manager

Business Development Representative – Trademark

Product Specialist

Onboarding Technician

Product Specialist

Trade Mark Paralegal

Client Support Specialist

Growth Marketing Specialist – Legal & Consulting

Growth Marketing Specialist – Legal & Consulting

Growth Marketing Specialist – Legal & Consulting

Service Delivery Manager

Growth Marketing Specialist – Legal & Consulting

File Formatting Engineer, 排版专员