Questel

Assistant

• Provide a wide range of support to the Attorneys
• New case entry and management of records
• Processing correspondence, emails, and calls
• Monitoring deadlines and maintaining case files
• Preparing and submitting standard forms
• Assisting with invoicing, reporting, and document archiving
• Assisting with trade mark filings, searches, recordals, and renewals
• Managing client onboarding and coordinating with international associates

Trademark Assistant

Translator

• Reporting to the Senior Director of Localization Engineering, this role is responsible for providing support internally for specialized, technical file types and processes in translation.
• Respond to requests for Localization Engineering from internal customers
• Advise on or test processes during client onboarding for Account Services
• Attend calls with clients to serve as the technical advisor for Sales or Account Services
• Collect customer requirements, whether during onboarding or quoting
• Prepare quote details and files for Client Solutions
• Specify the full project workflow during quoting, if needed for technical projects
• Create memoQ filters for file import
• Carry out internal job requests from Project Managers for orders
• Integrate translations into the source files
• Perform engineering checks on files to ensure their completeness and functionality
• Make formatting adjustments by language, as needed
• Create LQA guidance for linguists on complex projects
• Document new processes at the order, client, or department level
• Attend and participate in weekly departmental meetings
• Work on special projects and other duties as assigned

Translation Localization Engineer

Administrative Assistant

• Manage complex and dynamic calendars across multiple time zones
• Coordinate domestic and international travel arrangements, including detailed itineraries
• Prepare executive-level presentations, minutes, reports, and communications
• Manage, prioritize, and respond to incoming communications on behalf of the CEO and leadership team
• Organize and coordinate executive meetings, including agendas, materials, and logistics
• Capture key meeting outcomes, track action items, and ensure timely follow-up
• Support preparation of Board materials and executive-level documentation
• Coordinate leadership meetings, offsites, and strategic planning sessions
• Track key strategic initiatives and proactively follow up with stakeholders
• External stakeholders (including VIPs) meetings organization and scheduling
• Travel management tasks for CEO and a limited number of individuals
• Oversee daily office operations to ensure a professional and efficient workplace
• Manage vendor relationships, facilities, and office services
• Coordinate on-site logistics and support employee experience initiatives
• Ensure compliance with local workplace standards and operational needs
• Handle sensitive and confidential information with the highest level of discretion
• Serve as a trusted liaison between executives, internal teams, and external stakeholders

Executive Assistant – Office Manager

Backend Engineer

• Design, optimize and evolve data modeling to ensure fast search performance
• Develop custom extensions and plugins for Elasticsearch in Java
• Analyze cluster performance and proactively implement optimizations

Elasticsearch Expert, Java

Account Manager

• Primarily responsible for managing a group of Questel’s existing top tier clients and develop new accounts
• Maintain existing client revenue and aggressively grow revenue to maximize Questel’s share of client spend
• Build strong client relationships, working directly with decision-makers and key influencers at each client
• Follow up and advance revenue growth through a consultative sales process to identify and effectively communicate with decision makers within an organization
• Establish revenue and profit goals and expand revenue opportunities with existing key clients, working directly with client decision-makers and budget holders
• Build sustainable relationships with key clients through open and interactive communication
• Educate clients on all existing and new offerings
• Assist in development of proposals for key clients
• Service, support and ensure satisfaction with key clients in collaboration with our SME, help desk and Operations
• Understand key competitors and how our service offering can provide a superior experience to our clients
• Provide an exceptional client experience through continuous contact and follow through
• Actively contribute to organizational learning by providing and tracking resolution for client feedback to internal stakeholders
• Prepare and implement an Annual Account Revenue Growth Plan for each client
• Keep records of client interactions in the company CRM
• Perform other functions as necessary or assigned
• Work on special projects and other duties as assigned by management

Key Account Manager

Paralegal

• Providing high-quality support across the full patent lifecycle
• Monitoring mailboxes and processing incoming correspondence, updating records system in respect of deadlines
• Monitoring critical fee earner due dates and formalities deadlines
• Preparing and filing official forms via Online filing 2.0, One IPO and ePCT portal
• Handling EP grant formalities, obtaining translations and preparing responses for filing
• Preparing validation estimates; liaising with our validations team to file EP validations and Unitary Patents and obtaining signed POA’s where required
• Communicating with clients, preparing template letters, sending reminders and invoicing in respect of action taken
• Liaising with foreign associates
• Preparation of patent portfolio schedules on request
• Processing refunds, assisting with accounts related queries and liaising with our finance team to approve invoices
• Updating process documents and additional ad-hoc tasks where necessary
• Answering telephone calls/dealing with enquiries and forwarding messages to the appropriate person

Senior Patent Paralegal

• Managing trade mark portfolios and maintaining accurate, up‑to‑date records in internal databases
• Maintaining full oversight of portfolios and proactively flagging risks, deadlines and next steps
• Preparing and filing trade mark applications, renewals and recordals
• Preparing and handling correspondence, emails and instructions to and from clients and foreign agents and IP offices
• Preparing draft agreements and documents for consultants (e.g. procedural letters, instructions, standard undertakings)
• Supporting invoicing, reporting and portfolio reviews
• Drafting and responding to office actions, depending on experience and confidence level
• Providing procedural and “light” legal input to consultants and supporting them on day‑to‑day matters

Trade Mark Paralegal

• Reporting to the Senior Director of Localization Engineering
• Responsible for providing support internally for specialized, technical file types and processes in translation
• Respond to requests for Localization Engineering from internal customers
• Advise on or test processes during client onboarding for Account Services
• Attend calls with clients to serve as the technical advisor for Sales or Account Services
• Collect customer requirements, whether during onboarding or quoting
• Prepare quote details and files for Client Solutions
• Specify the full project workflow during quoting, if needed for technical projects
• Create memoQ filters for file import
• Carry out internal job requests from Project Managers for orders
• Integrate translations into the source files
• Perform engineering checks on files to ensure their completeness and functionality
• Make formatting adjustments by language, as needed
• Create LQA guidance for linguists on complex projects
• Document new processes at the order, client, or department level
• Attend and participate in weekly departmental meetings
• Work on special projects and other duties as assigned

Localization Engineer

Business Development Rep

• Responsible for prospecting, qualifying and processing leads for the sales team
• Generate qualified monthly meetings through outbound calling and email campaigns for the US sales team
• Map and source the US and Canadian territories/accounts for prospective sales leads
• Work jointly with management to define phone and mail pitches for each ideal customer profile in the IP industry
• Build individual strategic business plans to penetrate accounts in each territory
• Follow-up on Questel events and communications (webinars, newsletters, whitepapers, etc.)
• Work closely with sales manager to define evolving priorities
• Collaborate with the marketing team to drive social media activities across the sales team to identify prospects
• Ensure accurate and timely reporting to management via CRM and email to ensure proper tracking and monitoring of monthly goals
• Meet or exceed monthly totals
• Work on special projects and other duties as assigned by management

Business Development Representative – Trademark

Bookkeeper

• Provide support to accounts payable (supplier accounting), ensuring the reliability of supplier data
• Update and ensure consistency of payment information in the ERP
• Review expense reports in coordination with the accounts payable team
• Provide support to the Credit Management team
• Participate in customer dunning/collection campaigns
• Manage the client database and update client-facing platforms

Accountant

Sales Development Rep

• Identify and generate new business opportunities through outbound prospecting (cold calling, email campaigns, LinkedIn outreach, events, and referrals);
• Book discovery meetings and product demonstrations for senior sales team members;
• Build and maintain strong early-stage relationships with prospective law firms.
• Conduct research and account mapping to identify key decision-makers and stakeholders;
• Maintain accurate CRM records, tracking outreach activity, pipeline development, and lead progression;
• Collaborate closely with marketing and sales teams to optimize messaging and campaign effectiveness;
• Stay informed about industry trends, competitor activities, and AI advancements in the legal and IP sectors.
• Provide structured feedback from prospects to support product and go-to-market improvements;
• Contribute to special projects and initiatives as assigned by management.

Sales Development Representative

Onboarding Specialist

• Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
• Lead client onboarding journeys from contract signature through successful go-live
• Act as the primary point of contact during onboarding phases
• Develop onboarding schedule and timelines
• Conduct discovery sessions with Clients to assess their requirements for being Onboarded onto the system
• Deliver product training sessions to end users.
• Configure technical solutions to meet client requirements
• Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
• Work both independently and as part of a team on a range of onboarding projects
• Work closely with clients to ensure a successful system implementation
• Work to regular client deadlines & internal deadlines
• Carry out ad hoc system configuration tasks and trainings for existing clients
• Collaborate with Sales, Product, and Support teams to ensure seamless client experience

Client Onboarding Coordinator

• Develop and maintain an effective business, sales, and marketing plan for assigned territory
• Manage and grow your portfolio of existing accounts, up and cross selling
• Prospect and develop a new portfolio of clients with support from an Inside sales and marketing department
• Address targeted prospects showcasing the benefit of solutions and demonstrating ROI
• Monitor the competitive landscape at your customers and in the market
• Manage a complex sales process with a sales cycle of up to 8 months
• Leverage presales and customer success resources
• Retain customers through interpersonal skills, establishing yourself as a partner within customer organizations
• Attend events and represent the company at trade shows
• Provide regular reporting focusing on results and actions with an ambitious business development plan

Key Account Manager – Trademarks, Designs, Domains

• Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
• Lead client onboarding journeys from contract signature through successful go-live
• Act as the primary point of contact during onboarding phases
• Develop onboarding schedule and timelines
• Conduct discovery sessions with Clients to assess their requirements for being onboarded onto the system
• Deliver product training sessions to end users
• Configure technical solutions to meet client requirements
• Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
• Work both independently and as part of a team on a range of onboarding projects
• Work closely with clients to ensure a successful system implementation
• Work to regular client deadlines & internal deadlines
• Carry out ad hoc system configuration tasks and trainings for existing clients
• Collaborate with Sales, Product, and Support teams to ensure seamless client experience

Attorney

• Manage notarization and legalization requests related to patent and trademark documentation.
• Ensure compliance with D.C. jurisdictional and physical location requirements.
• Oversee team workflows, including document preparation, scheduling, data entry, and file management.
• Review team outputs for accuracy and compliance prior to client delivery.
• Lead training efforts by onboarding new team members and providing ongoing instruction.
• Act as the primary escalation point for complex or sensitive client inquiries.
• Manage team calendars and priorities.
• Work on special projects and other duties as assigned by management.

Trademark Assistant

Translation Localization Engineer

Executive Assistant – Office Manager

Elasticsearch Expert, Java

Key Account Manager

Senior Patent Paralegal

Trade Mark Paralegal

Localization Engineer

Business Development Representative – Trademark

Accountant

Sales Development Representative

Client Onboarding Coordinator

Key Account Manager – Trademarks, Designs, Domains

Client Onboarding Coordinator

Certification and Legalization Manager