Questel

Engineer

• 负责按照既定的流程和指导原则，利用排版软件对含文本和图形的文档进行格式编排、重新创建、设计和编辑。

File Formatting Engineer, 排版专员

Attorney

• Shape the reputation and client acquisition strategy of the firm across the Netherlands, Germany and the UK.
• Design and execute impactful marketing campaigns to reinforce leadership and attract high-profile clients seeking IP advisory.
• Drive marketing campaigns to strengthen brand reputation and visibility in key markets.
• Build thought leadership programs by showcasing attorneys’ expertise (articles, events, webinars, media contributions).
• Engage top-tier audiences such as General Counsels, IP Directors, and C-level executives with targeted campaigns.
• Define a clear and consistent editorial line tailored to an expert B2B audience.
• Propose, test, and coordinate the production of varied content (articles, interviews, case studies, short videos, webinars, infographics, LinkedIn posts).
• Ensure coherent and targeted multichannel content distribution (website, SEO, emailing, social media, sales enablement).
• Set up an editorial calendar and ensure deliverable tracking.
• Develop strategic digital and offline initiatives aligned with the firm’s reputation for legal excellence.
• Monitor and report on the impact of campaigns, focusing on client engagement and lead quality.
• Collaborate with Questel group Marketing and Communications teams.

Growth Marketing Specialist – Legal & Consulting

Manager

• Processing of trademark recordals and maintenance tasks in cooperation with local trademark attorneys and trademark offices worldwide
• International communication with local attorneys and customers to ensure timely instruction and execution of tasks
• Managing deadlines and being responsible for the timely completion of tasks
• Regular independent reporting to customers
• Checking official documents for accuracy
• Documentation of all relevant information in the internal database
• Optimization of processes

Service Delivery Manager

• Drive marketing campaigns to strengthen brand reputation and visibility in key markets (Netherlands, Germany, UK)
• Build thought leadership programs by showcasing attorneys’ expertise (articles, events, webinars, media contributions)
• Engage top-tier audiences such as General Counsels, IP Directors, and C-level executives with targeted campaigns
• Define a clear and consistent editorial line tailored to an expert B2B audience
• Propose, test, and coordinate the production of varied content (articles, interviews, case studies, short videos, webinars, infographics, LinkedIn posts)
• Ensure coherent and targeted multichannel content distribution (website, SEO, emailing, social media, sales enablement)
• Set up an editorial calendar and ensure deliverable tracking
• Develop strategic digital and offline initiatives aligned with the firm’s reputation for legal excellence
• Monitor and report on the impact of campaigns, focusing on client engagement and lead quality
• Collaborate with Questel group Marketing and Communications teams and with attorneys and consultants

• Design and execute marketing campaigns to strengthen brand reputation and visibility in key markets (Netherlands, Germany, UK)
• Build thought leadership programs showcasing attorneys' expertise via articles, events, webinars, media contributions
• Engage top-tier audiences (General Counsels, IP Directors, and C-level executives) with targeted campaigns
• Define a clear and consistent editorial line tailored to an expert B2B audience and set an editorial calendar
• Propose, test, and coordinate production of varied content (articles, interviews, case studies, short videos, webinars, infographics, LinkedIn posts)
• Ensure coherent and targeted multichannel content distribution (website, SEO, emailing, social media, sales enablement)
• Set up deliverable tracking and ensure editorial calendar adherence
• Develop strategic digital and offline initiatives aligned with the firm’s reputation for legal excellence
• Monitor and report on the impact of campaigns focusing on client engagement and lead quality
• Collaborate with Questel group Marketing and Communications teams for cross-team alignment

• Drive marketing campaigns to strengthen brand reputation and visibility in key markets (Netherlands, Germany, UK)
• Build thought leadership programs showcasing attorneys’ expertise (articles, events, webinars, media contributions)
• Engage top-tier audiences such as General Counsels, IP Directors, and C-level executives with targeted campaigns
• Define a clear and consistent editorial line tailored to an expert B2B audience
• Propose, test, and coordinate production of varied content (articles, interviews, case studies, short videos, webinars, infographics, LinkedIn posts)
• Ensure coherent and targeted multichannel content distribution (website, SEO, emailing, social media, sales enablement)
• Set up an editorial calendar and ensure deliverable tracking
• Develop strategic digital and offline initiatives aligned with the firm’s reputation for legal excellence
• Monitor and report on the impact of campaigns, focusing on client engagement and lead quality
• Collaborate with Questel group Marketing and Communications teams and top-ranked attorneys and consultants

Customer Support

• Ensure client satisfaction by providing technical and functional support
• Receive incoming customer calls and emails and respond to requests
• Follow existing procedures to solve problems, including use of a bug tracker
• Troubleshoot software problems, system performance issues, and user errors
• Support and educate customers in the use of Questel Patent SaaS products (including IP Management System)
• Communicate customers' requests for product improvements
• Ensure proper follow-up with clients and good cooperation with Sales, Admin and Technical Teams
• Meet with customers to understand needs and provide support solutions
• Stay up to date on product features and system updates
• Follow internal trainings on product functionality, troubleshooting, and customer service best practices
• Possibly participate in testing phases before updates and act on specific aspects
• Escalate and communicate effectively with regional and global leadership when needed
• Work on special projects and other duties as assigned by management

File Formatting Engineer, 排版专员

Growth Marketing Specialist – Legal & Consulting

Service Delivery Manager

Growth Marketing Specialist – Legal & Consulting

Growth Marketing Specialist – Legal & Consulting

Growth Marketing Specialist – Legal & Consulting

Client Support Specialist