Questel

Account Executive

• Generating new translation and interpretation business leads
• Selling to and maintaining client base
• Meeting company-wide growth goals through increased revenues
• Work with internal departments to price and quote client estimates
• Aggressively pursue new business opportunities
• Accurately convey client demands
• Research new avenues of business and leads
• Collaborate with marketing on promotional strategies
• Meet minimum first-year quota
• Regularly report progress to management
• Build sustainable relationships with clients
• Deliver onsite client and prospect presentations

Translation Sales Representative

Project Manager

• Apply knowledge of all QLS products and services to scope project requirements
• Develop a thorough understanding of Questel’s interpretation services
• Develop a working knowledge of department’s TMS
• Review prepared quotes prior to submission to the client on as needed basis
• Respond to project requests for live interpretation, utilizing vendor database to identify, contact, and coordinate with linguists
• Liaise between interpreters and clients to ensure smooth project completion and client satisfaction
• Ensure process compliance and client satisfaction is achieved within the team and alongside the manager
• Respond to inquiries in a timely and service-oriented manner with both internal and external customers
• Maintain relationships with clients through regular communication, outstanding customer service, and quick and accurate project estimates
• Collaborate with project managers to clearly convey project requirements and ensure client specifications are met
• Assist Operations team with launching new projects and initiating tasks for rush requests
• Assess feasibility of rush requests, employing creative and critical thinking for meeting urgent deadlines
• Pre-process files for translation, ensuring that the translator receives complete, organized files
• Conduct postproduction quality assurance checks, and clearly communicate any issues to project managers
• Source translation teams, complete ad hoc tasks, and monitor progress on behalf of the project manager
• Prepare final delivery packages and submit final translations to clients
• Maintain accurate, up-to-date project records
• Manage project resources and monitor projects to ensure all jobs are in progress and on schedule
• Monitor group inboxes and assign emails to the appropriate personnel
• Report unassigned jobs and any other potential project risks to department managers
• Manage projects independently from start to finish with the goal of meeting or exceeding client expectations
• Work on special projects and other duties as required by management

Project Coordinator – Interpretations

Administration

• Daily management of incoming and outgoing correspondence
• Drafting and managing correspondence with stakeholders in French and English (clients, correspondents, patent offices, etc.)
• Preparation of powers of attorney and dispatch to clients
• Creation of files in our database
• Management of official deadlines and tasks using our software and clients' platforms
• Sending reminders to clients and correspondents
• Managing translation requests and validations
• Managing case billing and invoicing
• Preparing validation forms (online) or via the Epoline platform
• Conducting searches on official online registers
• Telephone contact in English with patent offices

Patent Administrator

Translator

• Responsible for the planning, scheduling, tracking, and delivery of the language translation phase of projects in the project management cycle.
• Work with project managers to understand client business objectives and spearhead planning and execution internally.
• Accept projects from project managers, assign them via Translation Project Management Software (Savanta), and track progress.
• Coordinate with internal teams, vendors, and other Translation Coordinators.
• Ensure translation resources are available, resolve vendor-related issues, and collaborate with Vendor Services.
• Communicate with project managers about changes, contingencies, and issues that may affect client relationships.
• Process purchase orders, final deliveries, and test evaluations; address PO concerns with Accounting.
• Send linguistic queries to relevant teams and provide feedback to linguists and vendors.
• Provide detailed information to ensure accuracy and manage glossaries/term bases.
• Compile legal documents, complete monthly reports, and flag recurring errors to management.

Translation Coordinator

Paralegal

• Work closely with the existing team to provide a wide range of support to the Attorneys
• New case entry and management of records
• Processing correspondence, emails, and calls
• Monitoring deadlines and maintaining case files
• Preparing and submitting standard forms
• Assisting with invoicing, reporting, and document archiving
• Drafting and reviewing correspondence and simple legal documents under supervision
• Assisting with trade mark filings, searches, recordals, and renewals
• Conducting basic clearance searches and preparing initial advice
• Supporting attorneys with opposition, cancellation, and enforcement matters
• Managing client onboarding and coordinating with international associates

Trade Mark Paralegal

Sales Development Rep

• Identify and generate new business opportunities through outbound prospecting activities, including cold calling, email campaigns, LinkedIn outreach, industry events, and referrals
• Schedule discovery meetings and product demonstrations for senior sales team members
• Develop and maintain early-stage relationships with prospective law firms and key stakeholders
• Conduct account research and mapping to identify decision-makers and influencers within target organizations
• Maintain accurate and timely records within the CRM system, including outreach activity, lead qualification status, and pipeline progression
• Partner with marketing and sales teams to support messaging alignment and campaign effectiveness
• Monitor industry trends, competitive developments, and emerging AI technologies impacting the legal and IP sectors
• Provide structured feedback from prospect interactions to support product development and go-to-market strategy improvements
• Work on special projects and other duties as assigned by management

Sales Development Representative

• Identify and generate new business opportunities through outbound prospecting (cold calling, email campaigns, LinkedIn outreach, events, and referrals)
• Book discovery meetings and product demonstrations for senior sales team members
• Build and maintain strong early-stage relationships with prospective law firms
• Conduct research and account mapping to identify key decision-makers and stakeholders
• Maintain accurate CRM records, tracking outreach activity, pipeline development, and lead progression
• Collaborate closely with marketing and sales teams to optimize messaging and campaign effectiveness
• Stay informed about industry trends, competitor activities, and AI advancements in the legal and IP sectors
• Provide structured feedback from prospects to support product and go-to-market improvements
• Contribute to special projects and initiatives as assigned by management

Financial Planning and Analysis

• You will be reporting to a FP&A Manager
• Act as the finance business partner for two or three entities based in Paris and London
• Support the local Managing Directors with timely reporting, ad-hoc analyses and actionable insights
• Work closely with operational leaders and local accounting teams to ensure data accuracy
• Lead the reporting and budgeting for a cluster of entities (UK, France, Switzerland, Belgium and the Netherlands)
• Responsible for delivering high-quality financial information
• Coordinate local stakeholders and continuously improve the reliability, relevance and efficiency of reporting and budgeting processes
• Prepare and lead regular local reporting sessions with the Managing Directors
• Develop partnerships with the Managing Directors and become a trusted financial advisor in their decision-making process
• Setup checks to ensure consistent and accurate data reporting
• Organize the transition from excel to BI tools for Business reviews
• Increase automation and improve the reporting process to reduce delays
• Build budget templates and organize budget meetings with Budget Owners
• Anticipate budgeting/forecasting through reporting template innovations

FP&A Analyst

• Developing and retaining customer portfolio in the Benelux region
• Prospecting and developing a new portfolio of clients
• Addressing targeted prospects through convincing them of the benefit of our solutions
• Managing and growing your portfolio of existing accounts, up and cross selling
• Retaining customers by your interpersonal skills
• Managing a complex sales process
• Monitoring the competitive landscape at your customers and in the market you develop
• Attending events and representing the company at trade shows
• Providing regular reporting focusing on results and actions

Account Executive – Patent, Benelux Market

Consultant

• Reporting to the Pricing Manager, this role is responsible for generating pricing estimates for clients
• Quote client estimates in order to win new projects while maintaining standard profit margins
• Understand all Questel products and services while applying company pricing guidelines and models to produce accurate, competitive estimates
• Respond to inquiries in a timely and service-oriented manner with sales and project managers
• Consult project managers to examine job details and goals of a project
• Consult SME to understand client requirements and project scope
• Attend and participate in recurrent department's meetings tracking pricing trends across sales verticals, analyzing win and loss ratios: optimizating the prices/offers and conditions to maintain minimum profitability
• Communicating and coordinating with internal departments regarding processing of requests, inquiries, issues, specifics,.. supporting Sales teams in case of issues, contact clients when necessary to present the offer and its specifics
• Supporting in optimization of the process and pricing

Quoting Consultant

Product Manager

• Collaborate with the Product Manager and lead dev teams’ direction through active participation in Scrum ceremonies (sprint planning, daily stand-ups, sprint review, and retrospectives)
• Present project proposals to the dev team and oversee release planning and communication
• Write specification and refine user stories and acceptance criteria
• Make sure Subject Matter Experts and other stakeholders (Sales) have the info they need about the new features
• Validate completed development
• Client meetings

Product Owner – B2B SaaS

Salesforce Analyst

• Analyzing, translating, and documenting business needs to support Salesforce-based platforms
• Collaborating with internal stakeholders and Solution Engineers to gather, analyze, and document functional requirements
• Translating business needs into user stories and defining acceptance criteria for development and testing
• Organizing and leading functional testing campaigns and user acceptance testing (UAT) in sandbox and Trials environments
• Coordinating with Salesforce administrators and developers on deployment activities
• Validating successful implementation of new features and resolving any post-deployment issues
• Identifying opportunities for continuous improvement of Salesforce business processes
• Maintaining user documentation and functional documentation to promote solutions adoption
• Participating in Agile ceremonies and ensuring alignment between solutions and business priorities
• Collaborating with cross-functional teams and R&D teams

Translation Sales Representative

Project Coordinator – Interpretations

Patent Administrator

Translation Coordinator

Trade Mark Paralegal

Sales Development Representative

Sales Development Representative

FP&A Analyst

Account Executive – Patent, Benelux Market

Quoting Consultant

Product Owner – B2B SaaS

Salesforce Business Analyst