Questel

Sales Development Rep

• Identify and generate new business opportunities through outbound prospecting (cold calling, email campaigns, LinkedIn outreach, events, and referrals);
• Book discovery meetings and product demonstrations for senior sales team members;
• Build and maintain strong early-stage relationships with prospective law firms.
• Conduct research and account mapping to identify key decision-makers and stakeholders;
• Maintain accurate CRM records, tracking outreach activity, pipeline development, and lead progression;
• Collaborate closely with marketing and sales teams to optimize messaging and campaign effectiveness;
• Stay informed about industry trends, competitor activities, and AI advancements in the legal and IP sectors.
• Provide structured feedback from prospects to support product and go-to-market improvements;
• Contribute to special projects and initiatives as assigned by management.

Sales Development Representative

Onboarding Specialist

• Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
• Lead client onboarding journeys from contract signature through successful go-live
• Act as the primary point of contact during onboarding phases
• Develop onboarding schedule and timelines
• Conduct discovery sessions with Clients to assess their requirements for being Onboarded onto the system
• Deliver product training sessions to end users.
• Configure technical solutions to meet client requirements
• Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
• Work both independently and as part of a team on a range of onboarding projects
• Work closely with clients to ensure a successful system implementation
• Work to regular client deadlines & internal deadlines
• Carry out ad hoc system configuration tasks and trainings for existing clients
• Collaborate with Sales, Product, and Support teams to ensure seamless client experience

Client Onboarding Coordinator

Account Manager

• Develop and maintain an effective business, sales, and marketing plan for assigned territory
• Manage and grow your portfolio of existing accounts, up and cross selling
• Prospect and develop a new portfolio of clients with support from an Inside sales and marketing department
• Address targeted prospects showcasing the benefit of solutions and demonstrating ROI
• Monitor the competitive landscape at your customers and in the market
• Manage a complex sales process with a sales cycle of up to 8 months
• Leverage presales and customer success resources
• Retain customers through interpersonal skills, establishing yourself as a partner within customer organizations
• Attend events and represent the company at trade shows
• Provide regular reporting focusing on results and actions with an ambitious business development plan

Key Account Manager – Trademarks, Designs, Domains

• Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
• Lead client onboarding journeys from contract signature through successful go-live
• Act as the primary point of contact during onboarding phases
• Develop onboarding schedule and timelines
• Conduct discovery sessions with Clients to assess their requirements for being onboarded onto the system
• Deliver product training sessions to end users
• Configure technical solutions to meet client requirements
• Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
• Work both independently and as part of a team on a range of onboarding projects
• Work closely with clients to ensure a successful system implementation
• Work to regular client deadlines & internal deadlines
• Carry out ad hoc system configuration tasks and trainings for existing clients
• Collaborate with Sales, Product, and Support teams to ensure seamless client experience

Attorney

• Manage notarization and legalization requests related to patent and trademark documentation.
• Ensure compliance with D.C. jurisdictional and physical location requirements.
• Oversee team workflows, including document preparation, scheduling, data entry, and file management.
• Review team outputs for accuracy and compliance prior to client delivery.
• Lead training efforts by onboarding new team members and providing ongoing instruction.
• Act as the primary escalation point for complex or sensitive client inquiries.
• Manage team calendars and priorities.
• Work on special projects and other duties as assigned by management.

Certification and Legalization Manager

Project Manager

• Own end-to-end delivery of IP data migration and platform integration projects, from scoping through go-live.
• Build and maintain project plans, milestone trackers, and risk registers across concurrent workstreams.
• Coordinate daily across France, Tunisia, India, and US-based teams, ensuring alignment on priorities and dependencies.
• Run client-facing status calls and produce structured written updates for internal and external stakeholders.
• Facilitate project ceremonies, track capacity across teams, and escalate blockers early.
• Maintain onboarding documentation, process artefacts, and contribute to continuous quality improvement.
• Monitor project health using defined KPIs and report progress to senior management and stakeholders.
• Participate in continuous improvement initiatives, retrospective analysis, and operating model refinement.
• Contribute to capacity planning and sprint forecasting across the integration backlog.

Engineer

• Format, recreate, design, and edit documents combining text and graphics through file formatting software following the processes and guidelines provided by the client/agent.
• Proactively report the status and progress of the tasks and current projects.
• Ensure standards of high quality, speed, and knowledge are met.
• Follow good practices to safeguard the information of the company following the guidelines and recommendations.
• Follow and ensure compliance with the established processes and guidelines, contribute to their improvement.
• Conduct final quality control and quality assurance of File formatting projects in a qualified language pair.
• Ensuring that deliverables meet client/agent requirements, specific instructions and expectations and are completed on time, within the required quality level.
• Participate in self-study activities, development programs and staff training.
• Collaborate with the documentation of processes, know-how, feedback as well as work on the necessary corrective actions.
• Communicate effectively with managers, Translation Coordinators (TCs), Project Managers (PMs) or any project stakeholder directing the communication to the appropriate person or team.
• Work together with team and leadership to ensure that document design, layout and graphics convey the meaning of the original content or the correct guidelines.
• Maximize the use of file formatting tools and report issues to the development team.

Sales Development Representative

Client Onboarding Coordinator

Key Account Manager – Trademarks, Designs, Domains

Client Onboarding Coordinator

Certification and Legalization Manager

Project Manager

File Formatting Engineer