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About the role
Key responsibilities & impact- Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
- Lead client onboarding journeys from contract signature through successful go-live
- Act as the primary point of contact during onboarding phases
- Develop onboarding schedule and timelines
- Conduct discovery sessions with Clients to assess their requirements for being onboarded onto the system
- Deliver product training sessions to end users
- Configure technical solutions to meet client requirements
- Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
- Work both independently and as part of a team on a range of onboarding projects
- Work closely with clients to ensure a successful system implementation
- Work to regular client deadlines & internal deadlines
- Carry out ad hoc system configuration tasks and trainings for existing clients
- Collaborate with Sales, Product, and Support teams to ensure seamless client experience
Requirements
What you’ll need- Self-motivated, technically minded, pro-active and an excellent communicator
- Excellent attention to detail
- Empathy and relationship-building
- Proactive and solutions-oriented
- Fluency in English AND French or German; Spanish would be good to have as well
- An excellent ability to manage time and work to deadlines
- Strong IT skills, including Microsoft Office, Project Management tools, communication tools
- Good organization skills
Benefits
Comp & perks- Flexible working hours, hybrid office/home working
- 25 days annual leave that increases with length of service
- An inclusive culture and international team: Offices in the USA, EMEA and APAC
- Best of both worlds: agility and growth with structured onboarding and continuous learning
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IP Management Systemsystem configurationproduct trainingclient onboardingdiscovery sessionstechnical solutionsproject management
Soft Skills
self-motivatedexcellent communicatorattention to detailempathyrelationship-buildingproactivesolutions-orientedtime managementorganization skills