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About the role
Key responsibilities & impact- Reporting to the Senior Director of Localization Engineering, this role is responsible for providing support internally for specialized, technical file types and processes in translation.
- Respond to requests for Localization Engineering from internal customers
- Advise on or test processes during client onboarding for Account Services
- Attend calls with clients to serve as the technical advisor for Sales or Account Services
- Collect customer requirements, whether during onboarding or quoting
- Prepare quote details and files for Client Solutions
- Specify the full project workflow during quoting, if needed for technical projects
- Create memoQ filters for file import
- Carry out internal job requests from Project Managers for orders
- Integrate translations into the source files
- Perform engineering checks on files to ensure their completeness and functionality
- Make formatting adjustments by language, as needed
- Create LQA guidance for linguists on complex projects
- Document new processes at the order, client, or department level
- Attend and participate in weekly departmental meetings
- Work on special projects and other duties as assigned
Requirements
What you’ll need- Bachelor’s degree required.
- At least 2 years’ experience in technical/localization project management or engineering required.
- Able to qualify, identify, and clarify client needs through effective questioning and listening
- Able to analyze and synthesize information and evaluate external client needs as they correlate to Localization Engineering
- Able to determine whether an existing process or a new process is needed
- Confidence in presenting to internal and external management
- Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others
- Detail-oriented, organized, thorough, and accurate, with the ability to work quickly and steadily in a focused manner
- Strong attention to detail and able to maintain accurate records
- Ability to deal with frequent changes, delays, interruptions, and unexpected events
- Possesses initiative, persistence, ability to solve problems, and enthusiasm for learning
- Strong ability to multitask, prioritize, and work independently with minimal supervision
- Strong analytical, troubleshooting, and decision-making abilities
- Strong problem-solving and negotiation skills
- Strong project management skills
- Skilled at working effectively with cross-functional teams
- Foreign language proficiency a plus
- Proficiency in these tools is preferred: Microsoft Word, Excel, PowerPoint, Outlook
- memoQ (CAT tool)
- Passolo
- MadCap Flare, Capture, and Lingo
- BeyondCompare or WinMerge
- Articulate RISE and Storyline
- Adobe Premiere Pro
- Adobe Photoshop
Benefits
Comp & perks- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical LocalizationProject ManagementFile EngineeringAnalytical SkillsTroubleshootingDecision-MakingMultitaskingDetail OrientationProblem-SolvingNegotiation
Soft Skills
Effective CommunicationListening SkillsOrganizational SkillsInitiativeAdaptability