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Key Account Manager
QuestelKey Account Manager responsible for managing and growing revenue from top-tier clients in Intellectual Property and Legal market segments. Building relationships and driving successful delivery of solutions with strong client interaction.
About the role
Key responsibilities & impact- Primarily responsible for managing a group of Questel’s existing top tier clients and develop new accounts
- Maintain existing client revenue and aggressively grow revenue to maximize Questel’s share of client spend
- Build strong client relationships, working directly with decision-makers and key influencers at each client
- Follow up and advance revenue growth through a consultative sales process to identify and effectively communicate with decision makers within an organization
- Establish revenue and profit goals and expand revenue opportunities with existing key clients, working directly with client decision-makers and budget holders
- Build sustainable relationships with key clients through open and interactive communication
- Educate clients on all existing and new offerings
- Assist in development of proposals for key clients
- Service, support and ensure satisfaction with key clients in collaboration with our SME, help desk and Operations
- Understand key competitors and how our service offering can provide a superior experience to our clients
- Provide an exceptional client experience through continuous contact and follow through
- Actively contribute to organizational learning by providing and tracking resolution for client feedback to internal stakeholders
- Prepare and implement an Annual Account Revenue Growth Plan for each client
- Keep records of client interactions in the company CRM
- Perform other functions as necessary or assigned
- Work on special projects and other duties as assigned by management
Requirements
What you’ll need- Bachelor’s degree or equivalent work experience required
- Minimum of two (2) years’ experience in a business-to-business account management environment preferably in SaaS, Services, IP/Innovation and/or Legal domain
- Exceptional analytical, organizational, oral and written communication skills
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of an organization, including executive and C-level
- Demonstrated experience in both SaaS and Services
- Excellent listening, negotiation, and presentation skills
- Proficiency in Microsoft Office, Sales Force and advanced Excel skills
- Account and team management experience and skills
- Ability to work independently with minimal supervision and as part of a team
- Ability to interact with Corporate and law firm customers, understand their needs, create solutions, and grow revenue
- Motivation/willingness to take initiative, engage with clients and complete assignments.
Benefits
Comp & perks- Health insurance
- Paid time off
- Remote work options
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementRevenue Growth StrategyProposal DevelopmentAnalytical SkillsAdvanced Excel Skills
Soft Skills
Communication SkillsNegotiation SkillsListening SkillsOrganizational SkillsTeam Collaboration