Qualfon

IT Support

• Handling incoming calls and chats in a professional, efficient manner, focusing on one contact resolution
• Partner with Field Operations, Network Services Engineering and Construction, and other Operations teams to resolve complex or multifaceted service/network issues via collaboration by email or phone
• Work in various computer systems to assist service order processing
• Interact with support teams aimed at working toward problem resolution.
• Act as subject matter expert on any issues involving facilities and their proper registration within databases
• Broad knowledge of computer software systems, utilizing multiple window screens, email and web based applications
• Strong communication skills such as probing, asking detailed questions to understand and problem solve to reach resolution

Helpdesk Support

Software Engineer

• Assisting the Development Manager with all aspects of software design and coding
• Attending and contributing to company development meetings
• Learning the codebase and improving your coding skills
• Writing and maintaining code
• Working on minor bug fixes
• Implementing new API’s as needed
• Monitoring the technical performance of internal systems
• Responding to requests from the development team
• Gathering information from consumers about program functionality
• Writing reports
• Conducting development tests
• Become proficient managing resources on AWS
• Perform occasional Data entry tasks with attention to detail
• Other duties as assigned

Junior Developer

Financial Planning and Analysis

• Ensures that each reimbursed expense is valid, appropriate, reasonable, and for company purposes only
• Verifies reimbursement requests and ensures consistency with standing policies
• Ensures proper signatures for authorization
• Replenishes petty cash fund
• Maintains a record of all related documents and necessary reimbursements
• Ensures enough available petty cash funds
• Writes accurate information into the registered books of accounts
• Coordinates with Finance Supervisor and Finance Manager for entries in manual books
• Facilitates Intellicare billings by coordinating with CompBen Officer and checks accuracy of SOA
• Updates and monitors employee eligibility
• Monitors monthly charges for Internet, telephone, cellphone, electric, and water bills
• Checks and validates employee liquidations including allowances and expense reimbursements
• Processes employee requests for certification
• Attends to inquiries regarding statutory contributions
• Obtains necessary data from Finance Manager to generate OneHub information
• Inputs individual contributions into ONEHUB system
• Prepares approved TIN numbers for new employees
• Handles sickness and maternity claims and reimbursements
• Facilitates renewal of permits and licenses
• Processes necessary papers with PEZA

Associate, Finance

Recruitment

• Recruit for Director-level, Corporate, and Field positions.
• Experience recruiting in Marketing, Finance, Operations (Contact Center), IT, HR, Sales, Account Management, and Payroll.
• Manage full life-cycle recruiting.
• Collaborate with C+ executives and leadership to determine hiring needs and secure approvals.
• Utilize recruiting methods (ATS, social media, and other sources) to identify professional talent.
• Apply interview and assessment techniques; interpret and analyze results.
• Interview potential associates, asking appropriate questions and evaluating responses.
• Conduct technical and behavioral interviews/assessments to ensure best job match and associate success.
• Structure, negotiate, and deliver complex offer letters for all levels.
• Perform hiring tasks (background checks and drug screens) to ensure successful onboarding.
• Research recruitment sources and maintain a diverse network of contacts.
• Network effectively, including planning and setting marketing goals.
• Research competition and understand the local labor market.
• Prioritize needs and balance recruiting efforts with site hiring demands.
• Understand basic hiring regulations, employment eligibility documentation, and confidentiality requirements.
• Ensure compliance with legal and policy standards.
• Build and maintain positive relationships with executive leadership, management, associates, peers, the public, and clients.
• Maintain professionalism and confidentiality.

Corporate Talent Acquisition Business Partner II

Human Resources

• Support employee engagement, retention, and recruitment.
• Act as primary business partner to local leadership, guiding decisions with HR best practices.
• Execute strategic plans for Human Development to meet current and future business needs.
• Provide guidance on people issues to leaders and employees.
• Collaborate with talent acquisition, payroll, training, QA, and operations.
• Build credibility through sound actions and contributions.
• Lead and manage local HR team effectively.
• Foster a high-performance culture emphasizing empowerment, quality, and development.

Human Resources Manager

Customer Support

• Answer incoming calls and assist customers, pharmacies, and doctor offices.
• Research information in databases to resolve customer service issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time
• 100% attendance during training

Pharmacy Customer Service Representative

Call Center Representative

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
• Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
• Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
• Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
• Maintain required certifications and actively pursuing opportunities to grow product knowledge and sales capabilities.
• Meet performance metrics related to service quality, responsiveness, and member satisfaction

Call Center Agent, CSR

• Engage with members via phone, email, and other channels
• Build rapport and trust with clients
• Process insurance transactions maintaining compliance
• Collaborate with insurance carriers and internal teams
• Maintain required certifications and grow product knowledge
• Meet performance metrics related to service quality and member satisfaction