Qualfon

Business Analyst

• Assist the Performance Marketing Director with all aspects of reporting, software design, coding, and project planning
• Attend and actively contribute to company development meetings and cross-team discussions
• Respond promptly to requests from the development team via email, Microsoft Teams, and other communication platforms
• Gather information from end users and consumers to evaluate program functionality and identify areas for improvement
• Monitor the financial and/or operational performance of internal metrics, KPIs, and systems
• Gather information from multiple sources to measure, audit, and analyze data
• Write clear, accurate, and actionable reports for internal stakeholders
• Perform occasional data entry tasks with a high level of attention to detail
• Write SQL queries as needed to support business requirements
• Quickly understand legacy code and queries
• Generate easy to understand reports for nontechnical stakeholders
• Become proficient in managing cloud resources on AWS
• Convert manual processes into automated systems
• Identify issues quickly and develop effective, practical solutions in a timely manner
• Empathize with stakeholders and end users to understand root causes and prioritize impactful resolutions
• Perform other duties as assigned

Software Engineer

• Collaborate with the Development Manager to guide software design, architecture, and coding decisions across the full stack
• Lead and contribute to development meetings, offering strategic technical direction and solutions
• Oversee codebase quality, maintainability, and continuous improvement through code reviews and best-practice enforcement
• Write, maintain, and review production code in PHP, HTML5, JavaScript, Codeigniter and Laravel
• Implement and optimize APIs, including integrations with external services using cURL and JSON
• Conduct development tests and oversee QA processes to ensure robust, reliable software delivery
• Monitor technical, financial, and operational KPIs to proactively identify performance gaps and improvement opportunities
• Gather and analyze data from internal metrics and consumer feedback to inform development priorities
• Produce clear, concise, and actionable reports for stakeholders and leadership
• Manage and optimize cloud infrastructure resources on AWS

Lead Developer

Architect

• Act as the lead technical consultant on product development and implementations during the analysis, design, development, and delivery phases of the solution.
• Strong ability to convey complex technical concepts to both technical and non-technical.
• Ensure compliance with relevant standards and identify potential technical risks and devise strategies to mitigate them, ensuring the reliability and stability of software solutions.
• Stay abreast of emerging technologies and industry trends, recommending and implementing improvements to enhance system performance and business value.

Product Architect

Insurance

• Support customers by phone and email with quotes, new policies, billing inquiries
• Process insurance transactions such as endorsements, cancellations, and coverage updates

Property and Casualty Insurance Licensing Program

Designer

• Helps Drive Company Values and Philosophy
• Ensures that curriculum is created within company processes and expectations
• Provides consultation and project management in curriculum and instructional design
• Proposes course designs
• Assists trainers and SMEs with assessment of instructional outcomes
• Supports trainers, SMEs, and leaders in integrating social media tools and emerging learning technologies
• Conducts needs assessments
• Designs and develops training programs
• Facilitates the delivery of both custom and corporate training programs

Instructional Designer

Full-stack Engineer

• Assisting the Development Manager with all aspects of software design and coding
• Attending and contributing to company development meetings
• Learning the codebase and improving your coding skills
• Writing and maintaining code
• Working on minor bug fixes
• Implementing new API’s as needed
• Monitoring the technical performance of internal systems
• Responding to requests from the development team
• Gathering information from consumers about program functionality
• Writing reports
• Conducting development tests
• Become proficient managing resources on AWS
• Perform occasional Data entry tasks with attention to detail
• Other duties as assigned

Product Engineer

• Expert Guidance: Support customers via phone and email with new policy quotes and billing inquiries.
• Policy Management: Process endorsements, cancellations, and coverage updates with precision.
• Problem Solving: Navigate underwriting questions and help clients understand their protection.
• Compliance Champion: Ensure all transactions meet industry regulations and internal quality standards.

Property & Casualty Insurance Licensing Program

Customer Support

• Provide exceptional support to customers of our internet and telecommunications client
• Assist with increasing the completion rate of issued orders
• Keeping customers fully informed so we can retain sales
• Support users across voice delivering a consistent experience across all channels
• Provide timely responses via phone
• Resolve issues efficiently and with empathy, maintaining professionalism at all times
• Deliver exceptional customer service with passion and dedication
• Drive continuous improvements to enhance the customer experience
• Keep client cases accurate, current, and organized
• Complete all required training and apply knowledge to support clients effectively

Customer Service Representative

Ecommerce

• Develop and execute a go-to-market strategy for 3PL product fulfillment, with a strong emphasis on eCommerce, DTC, subscription, health & beauty, pharmaceutical, and social commerce brands.
• Sell end-to-end 3PL fulfillment solutions directly to decision-makers including founders, COOs, Heads of Operations, Supply Chain, and eCommerce leaders.
• Lead complex, consultative sales cycles involving multi-site warehousing, order management, shipping, kitting, reverse logistics, and value-added services.
• Own the full sales lifecycle including: Prospecting and lead generation, Discovery and needs assessment, Solution design and pricing collaboration, Proposal development and executive presentations, Contract negotiation and close.
• Navigate internal and external stakeholders to align operations, technology, and pricing resources required to win and onboard new clients.
• Partner cross-functionally to ensure smooth post-sale handoff and resolve post-proposal or onboarding issues.
• Maintain strong pipeline discipline and forecast accuracy using Salesforce.

Vice President of Business Development – 3PL Product Fulfillment, eCommerce

Data Analyst

• Manage the day-to-day IT operations
• Maintain and monitor AWS, DigitalOcean, and related environments
• Troubleshoot issues across internal tools, web applications, data pipelines, and marketing infrastructure
• Ensure security best practices, patching, and general system maintenance
• Support and optimize PHP based web properties
• Support integrations across platforms such as CAKE, CRM systems, analytics tools, tracking pixels, and conversion reporting systems
• Build, update, and maintain recurring reports and dashboards
• Create SQL queries for data analysis
• Translate business requests into clear technical tasks and collaborate with internal teams

Senior Data Analyst

• Manage the end-to-end order process for internet Upsell Internet Packages
• Act as liason between sales team and other interal departments
• Monitor orders and the statuses
• Escalate calls as needed
• Place outbound calls as needed to follow up on customers’ concerns or provide additional support
• Remain calm and professional when handling escalated situations or upset customers
• Build lasting relationships by earning customer trust and delivering consistent, reliable service
• Work quickly and accurately in a fast-paced, dynamic environment
• Manage multiple tasks and responsibilities with efficiency and focus
• Communicate with a smile – your positivity and warmth come through every conversation

Customer Support Representative

• Manage the end-to-end order process for internet Upsell Internet Packages
• Act as liaison between sales team and other internal departments
• Monitor orders and the statuses
• Escalate calls as needed
• Place outbound calls as needed to follow up on customers’ concerns or provide additional support
• Remain calm and professional when handling escalated situations or upset customers
• Build lasting relationships by earning customer trust and delivering consistent, reliable service

Customer Order Support Representative

Analyst

• Provide analysis and assistance to the process owners to identify improvement opportunities.
• Act as a liaison between stakeholders and the delivery team to elicit, analyze, document, communicate, and validate requirements.
• Identify business problems and opportunities and translate stakeholder needs into clear business requirements.
• Manage operational information of the business areas.
• Work with business teams, leveraging technology when necessary.
• Assist process owners in finding optimal ways to improve current processes.