Qualfon

Customer Support

• Manage the end-to-end order process for internet Upsell Internet Packages
• Act as liason between sales team and other interal departments
• Monitor orders and the statuses
• Escalate calls as needed
• Place outbound calls as needed to follow up on customers’ concerns or provide additional support
• Remain calm and professional when handling escalated situations or upset customers
• Build lasting relationships by earning customer trust and delivering consistent, reliable service
• Work quickly and accurately in a fast-paced, dynamic environment
• Manage multiple tasks and responsibilities with efficiency and focus
• Communicate with a smile – your positivity and warmth come through every conversation

Customer Support Representative

• Manage the end-to-end order process for internet Upsell Internet Packages
• Act as liaison between sales team and other internal departments
• Monitor orders and the statuses
• Escalate calls as needed
• Place outbound calls as needed to follow up on customers’ concerns or provide additional support
• Remain calm and professional when handling escalated situations or upset customers
• Build lasting relationships by earning customer trust and delivering consistent, reliable service

Customer Order Support Representative

Analyst

• Provide analysis and assistance to the process owners to identify improvement opportunities.
• Act as a liaison between stakeholders and the delivery team to elicit, analyze, document, communicate, and validate requirements.
• Identify business problems and opportunities and translate stakeholder needs into clear business requirements.
• Manage operational information of the business areas.
• Work with business teams, leveraging technology when necessary.
• Assist process owners in finding optimal ways to improve current processes.

Business Analyst

Account Manager

• Serve as the primary relationship owner for assigned BFSI and Healthcare accounts
• Build and maintain strong executive-level relationships with client stakeholders
• Act as a trusted advisor by understanding client business goals, regulatory environments, and operational challenges
• Proactively manage client satisfaction, escalations, and risk mitigation
• Lead QBRs, executive reviews, and strategic planning sessions
• Own revenue retention, expansion, and margin performance for assigned accounts
• Identify and drive upsell and cross-sell opportunities
• Partner with Sales, Solutions, and Operations to shape proposals, pricing, and commercial models
• Support renewals, expansions, and RFP responses for existing clients
• Develop multi-year account growth plans aligned to client strategy
• Partner with Delivery leadership to ensure SLA attainment, quality performance, and operational excellence
• Monitor account financials including revenue, margin, staffing, and productivity
• Ensure contract compliance and alignment to commercial terms
• Translate operational performance into business value for the client
• Act as the internal "quarterback" for the account, aligning stakeholders across: Operations & Delivery, Workforce Management, Quality & Training, Technology & Automation, Finance & Legal
• Drive accountability and execution across internal teams
• Maintain deep understanding of BFSI and Healthcare domains, including regulatory requirements, compliance standards, and industry trends
• Bring forward innovation ideas including process optimization, automation, AI-enabled solutions, and digital CX enhancements
• Anticipate client needs and proactively recommend solutions

Director, Strategic Account Management

Call Center Representative

• Delivers training program to New Hires prior endorsement to Nesting.
• Answers all questions in a timely manner.
• Ensures training rules and regulations are strictly followed.
• Provides coaching on specific areas of the trainee.
• Provides overview of the training flow and encourages total participation and interaction.
• Suggests new ideas to improve training programs and delivery.
• Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance.
• Participates during program evaluation.
• Monitors agent performance as a collaborative effort with the assigned mentor.
• Compiles training reports.
• Keeps training documents (quizzes, exam links and manuals) for internal and external audits.
• Attends calibrations, meetings and conference calls over the phone.

Call Center Trainer

Insurance

• Support customers by phone and email with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
• Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
• Provide great service (no cold calling)

Property and Casualty Insurance Licensing Program

• Collect, organize, and maintain data from multiple sources, including event registration systems, surveys, CRM platforms, and third-party research.
• Conduct both quantitative and qualitative research to support audience insights, market trends, and competitive intelligence.
• Execute research initiatives that guide new event development and existing event optimization.
• Ensure data accuracy, integrity, and consistency across reports and dashboards.
• Analyze research and event data to generate actionable insights for sales, marketing, event operations, and leadership teams.
• Develop clear, concise reports and visualizations to communicate findings effectively to both internal teams and external stakeholders.
• Support forecasting, modeling, and benchmarking to evaluate the potential for new event launches.
• Assist in post-event reporting, capturing learnings to improve future events.
• Partner with the Research Analyst and cross-functional teams to align research initiatives with strategic priorities.
• Support new event concept testing, audience profiling, and market validation efforts.
• Manage multiple research projects simultaneously, ensuring timely and accurate delivery.

Business Analyst II

IT Support

• Handling incoming calls and chats in a professional, efficient manner, focusing on one contact resolution
• Partner with Field Operations, Network Services Engineering and Construction, and other Operations teams to resolve complex or multifaceted service/network issues via collaboration by email or phone
• Work in various computer systems to assist service order processing
• Interact with support teams aimed at working toward problem resolution.
• Act as subject matter expert on any issues involving facilities and their proper registration within databases
• Broad knowledge of computer software systems, utilizing multiple window screens, email and web based applications
• Strong communication skills such as probing, asking detailed questions to understand and problem solve to reach resolution

Helpdesk Support

Software Engineer

• Assisting the Development Manager with all aspects of software design and coding
• Attending and contributing to company development meetings
• Learning the codebase and improving your coding skills
• Writing and maintaining code
• Working on minor bug fixes
• Implementing new API’s as needed
• Monitoring the technical performance of internal systems
• Responding to requests from the development team
• Gathering information from consumers about program functionality
• Writing reports
• Conducting development tests
• Become proficient managing resources on AWS
• Perform occasional Data entry tasks with attention to detail
• Other duties as assigned

Junior Developer

Financial Planning and Analysis

• Ensures that each reimbursed expense is valid, appropriate, reasonable, and for company purposes only
• Verifies reimbursement requests and ensures consistency with standing policies
• Ensures proper signatures for authorization
• Replenishes petty cash fund
• Maintains a record of all related documents and necessary reimbursements
• Ensures enough available petty cash funds
• Writes accurate information into the registered books of accounts
• Coordinates with Finance Supervisor and Finance Manager for entries in manual books
• Facilitates Intellicare billings by coordinating with CompBen Officer and checks accuracy of SOA
• Updates and monitors employee eligibility
• Monitors monthly charges for Internet, telephone, cellphone, electric, and water bills
• Checks and validates employee liquidations including allowances and expense reimbursements
• Processes employee requests for certification
• Attends to inquiries regarding statutory contributions
• Obtains necessary data from Finance Manager to generate OneHub information
• Inputs individual contributions into ONEHUB system
• Prepares approved TIN numbers for new employees
• Handles sickness and maternity claims and reimbursements
• Facilitates renewal of permits and licenses
• Processes necessary papers with PEZA

Associate, Finance

Recruitment

• Recruit for Director-level, Corporate, and Field positions.
• Experience recruiting in Marketing, Finance, Operations (Contact Center), IT, HR, Sales, Account Management, and Payroll.
• Manage full life-cycle recruiting.
• Collaborate with C+ executives and leadership to determine hiring needs and secure approvals.
• Utilize recruiting methods (ATS, social media, and other sources) to identify professional talent.
• Apply interview and assessment techniques; interpret and analyze results.
• Interview potential associates, asking appropriate questions and evaluating responses.
• Conduct technical and behavioral interviews/assessments to ensure best job match and associate success.
• Structure, negotiate, and deliver complex offer letters for all levels.
• Perform hiring tasks (background checks and drug screens) to ensure successful onboarding.
• Research recruitment sources and maintain a diverse network of contacts.
• Network effectively, including planning and setting marketing goals.
• Research competition and understand the local labor market.
• Prioritize needs and balance recruiting efforts with site hiring demands.
• Understand basic hiring regulations, employment eligibility documentation, and confidentiality requirements.
• Ensure compliance with legal and policy standards.
• Build and maintain positive relationships with executive leadership, management, associates, peers, the public, and clients.
• Maintain professionalism and confidentiality.