Qualfon

Human Resources

• Support employee engagement, retention, and recruitment.
• Act as primary business partner to local leadership, guiding decisions with HR best practices.
• Execute strategic plans for Human Development to meet current and future business needs.
• Provide guidance on people issues to leaders and employees.
• Collaborate with talent acquisition, payroll, training, QA, and operations.
• Build credibility through sound actions and contributions.
• Lead and manage local HR team effectively.
• Foster a high-performance culture emphasizing empowerment, quality, and development.

Human Resources Manager

Customer Support

• Answer incoming calls and assist customers, pharmacies, and doctor offices.
• Research information in databases to resolve customer service issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time
• 100% attendance during training

Pharmacy Customer Service Representative

Call Center Representative

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
• Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
• Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
• Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
• Maintain required certifications and actively pursuing opportunities to grow product knowledge and sales capabilities.
• Meet performance metrics related to service quality, responsiveness, and member satisfaction

Call Center Agent, CSR

• Engage with members via phone, email, and other channels
• Build rapport and trust with clients
• Process insurance transactions maintaining compliance
• Collaborate with insurance carriers and internal teams
• Maintain required certifications and grow product knowledge
• Meet performance metrics related to service quality and member satisfaction

Call Center Agent, Texas

Digital Marketing

• Identify, recruit, and onboard new partners across multiple industries using outreach channels such as email, phone, social media, industry events, and direct networking
• Launch and manage client campaigns from contract negotiation through reporting, ensuring seamless team handoff and consistent communication
• Apply business intelligence and market insights to strengthen client relationships, identify new opportunities, and drive measurable results
• Collaborate across teams during weekly strategy sessions to align efforts with company priorities and evolving industry trends

Director of Business Development – Digital Marketing, Lead Generation

Insurance

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
• Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
• Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
• Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
• Maintain required certifications and actively pursuing opportunities to grow product knowledge.
• Meet performance metrics related to service quality, responsiveness, and member satisfaction.

Licensed Insurance Agent – Property & Casualty

Sales

• A customer service sales representative works to develop leads to grow our business.
• They work directly with customers to recommend products and services to fit their needs.
• A great customer sales through service representative anticipates customer concerns and offers practical solutions to resolve them.
• They also know how to “cut to the chase” and close the deal.
• They will work virtually from a home office by interacting with clients on the phone or by email.
• They are responsible for consistently achieving sales results.
• They will be responsible for preparing and submitting sales orders, answering questions about products, prices, availability of mail, and payment terms.

Sales through Service Specialist

Marketing

• Track expenses
• Update websites and graphics
• Measure marketing results
• Ensure partnership deliverables are met
• Contribute to the research, maintenance, and reporting of marketing data
• Submit email deployment forms and track email stats
• Maintain website information and update as needed, including improvements to user experience
• Update marketing collateral for sales (email, PDFs, exhibitor resource center on the website)
• Process brand invoices and update cost tracking documents
• Data entry for the growth and development of attendee prospect marketing lists
• Coordinate and execute partnership deliverables, managing timelines and workflow
• Manage graphics creation and lists for attendee and exhibitor co-marketing programs (Nvytes, Gleanin)
• Create graphics and resize logos/images for social media and retargeting campaigns
• Manage P Card expenses
• Manage and submit T&E expense reports for Marketing VPs

Marketing Analyst

Engineer

• Provide assistance to the process owners to identify improvement opportunities
• Contextualizes and conceptualizes the objectives and needs into the framework established by: Our Mission Statement Mission Leader role definition STRIDES values
• Manage operational information of the business areas
• Works with business teams, leveraging technology when necessary
• Assists process owners in improving current processes and solving process-related problems
• Holds meetings, collects data, analyzes information
• Documents, studies, and improves processes
• Provides education to standardize terminology across areas, departments, or geographies
• Process workshops facilitation
• Leads process redesign workshops
• Facilitates knowledge of process mapping and business process reengineering
• Provides training in relevant tools
• Assists in documenting policies and procedures from improved processes
• Helps present improved processes to stakeholders

Process Optimization Engineer

• Provide assistance to the process owners to identify improvement opportunities
• Contextualizes and conceptualizes the objectives and needs into the framework established by: Our Mission Statement, Mission Leader role definition, STRIDES values
• Manage operational information of the business areas
• Works with business teams, leveraging technology when necessary
• Assists process owners in improving current processes and solving process-related problems
• Holds meetings, collects data, analyzes information
• Documents, studies, and improves processes
• Provides education to standardize terminology across areas, departments, or geographies
• Process workshops facilitation
• Leads process redesign workshops
• Facilitates knowledge of process mapping and business process reengineering
• Provides training in relevant tools
• Assists in documenting policies and procedures from improved processes
• Helps present improved processes to stakeholders

Human Resources Manager

Pharmacy Customer Service Representative

Call Center Agent, CSR

Call Center Agent, Texas

Director of Business Development – Digital Marketing, Lead Generation

Licensed Insurance Agent – Property & Casualty

Pharmacy Customer Service Representative

Sales through Service Specialist

Licensed Insurance Agent – Property & Casualty

Marketing Analyst

Process Optimization Engineer

Engineer, Process Optimization