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Qualfon

Senior Specialist, Workforce Management – Scheduler

Qualfon

Senior Specialist coordinating scheduling and staffing analysis for a call center. Responsible for data analysis, reporting, and ensuring optimal service levels across operations.

Posted 6/26/2026full-timeRemote • 🇵🇭 PhilippinesSeniorWebsite

About the role

Key responsibilities & impact
  • Schedule Generation and staffing analysis
  • Facilitates Staffing Calls
  • Schedule Management
  • Workforce Scheduling Tool Utilization and Maintenance
  • Trend Analysis
  • Manage Agent Leaves
  • Avaya Skill Set Audit

Requirements

What you’ll need
  • Bachelor's Degree in Business Administration, Accounting, Finance, or Math or relevant work experience, (2-4 years) considered an acceptable substitute for the education requirement.
  • Experience working with different Scheduling software (Eg. Verint, eWFM, IEX, Genesys)

Benefits

Comp & perks
  • flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
schedule generationstaffing analysisschedule managementtrend analysisagent leave managementskill set audit
Soft Skills
facilitationorganizational skills
Certifications
Bachelor's Degree in Business AdministrationBachelor's Degree in AccountingBachelor's Degree in FinanceBachelor's Degree in Math