Seasonal Customer Service Representative

Qualfon

Customer Service Representative at Qualfon fielding inbound calls regarding benefits and claims. Work from home opportunity with virtual training provided.

Posted 7/17/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to handle customer inquiries in a professional manner while effectively multitasking in a fast-paced environment. Proficient in using computer applications and maintaining accurate documentation of customer interactions.

Highest-signal resume keywords

Call Center ExperienceDental Care Industry KnowledgeStrong Communication SkillsTyping Speed of 25 WPM with 90% AccuracySolid Computer Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center ExperienceTyping Speed of 25 WPMCustomer Inquiry ResolutionDocumentation SkillsMulti-tasking Ability

Soft Skills

Professional DemeanorSelf-motivatedReliabilityFlexibilityAbility to Work Independently

Tools & Technologies

MS OfficeWindows 11USB HeadsetAndroid 8.0 or LaterIOS 14 or Later

Industry Keywords

Dental CareEligibility and BenefitsCustomer ServiceTime-sensitive EnvironmentPerformance Goals

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Respond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner
Main type will be handling basic Eligibility and Benefits questions to dental Providers
Forwarding specific inquiries as directed for priority resolution
Documenting each encounter/resolution in the computer tracking system
Strong capacity to retain information
Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.

Requirements

What you’ll need

One-year previous call center or equivalent role/position
Ability to attend 100% classroom training program
Dental Care industry experience and knowledge considered a strong advantage
Passion to meet or exceed performance goals
Working in a time-sensitive environment
Typing speed of 25 WPM with 90% accuracy required.
Strong communication skills—clear, caring, and professional.
Solid computer skills, including MS Office and navigating the web.
Reliability, flexibility, and a commitment to getting the job done right.
Desktop or laptop (Windows 11)
At least 8GB of RAM and a Processor speed – i3 4th generation or better
USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended)
Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later

Benefits

Comp & perks

Virtual paid training
Work from home opportunity