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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Identify Improvement Opportunities
- Assist process owners in identifying improvement opportunities.
- Contextualize and conceptualize objectives and needs within the framework of:
- Mission Statement
- Mission Leader role definition
- STRIDES values
- Manage Operational Information
- Work with business teams, leveraging technology as needed.
- Assist process owners in improving current processes and resolving process-related issues.
- Conduct meetings, collect data, analyze information, and document processes.
- Study and improve existing processes.
- Provide education to standardize terminology across areas, departments, and geographic locations.
- Process Workshops Facilitation
- Lead process redesign workshops.
- Facilitate process mapping and business process reengineering.
- Document objectives, analysis, and conclusions.
- Provide training on process improvement tools.
- Assist in documenting policies and procedures resulting from improved processes.
- Support presentations of improved processes to stakeholders for discussion.
- Executive and Client Support
- Support executives responsible for strategic client relationships on process optimization initiatives.
- Present process improvement initiatives and results to clients at executive levels.
- Monitor, assess, and recommend solutions for both transactional and strategic issues, including those beyond the scope of work.
- Develop strong line management relationships to ensure alignment with business objectives.
- Build strong client relationships based on trust and confidentiality.
- Audits and Assessments
- Perform moderately complex audits and assessments of internal processes to ensure compliance.
- Conduct audits related to:
- Newly hired employees
- Technology management
- Project and program management
- Supplier management
- Draft audit reports and present issues with practical cross-functional solutions.
- Complete assigned audits within budgeted timelines.
- Identify emerging risks and recommend improvement solutions.
- Contribute to audit process improvements, including automated routines.
- Apply internal audit standards, policies, and regulations.
- Continuously plan for future quality department operations and procedural improvements.
Requirements
What you’ll need- Bachelor’s Degree required
- Engineering, IT, or Business degree preferred
- Six Sigma BLACK Belt certification is required
- Minimum of 5 years of relevant work experience
- Knowledge of continuous improvement methodologies such as Lean, 5S, and Theory of Constraints (preferred)
- Knowledge of Business Process Reengineering (preferred)
- Familiarity with ERP, CRM, BPM, BI, and basic statistical analysis tools (preferred)
- Excellent verbal and written presentation skills
- Full English language proficiency
- Strong analytical and questioning skills to understand client needs and priorities
- Strong representation and ambassadorship for Qualfon
- Willingness to travel.
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Continuous Improvement MethodologiesLean5STheory of ConstraintsProcess MappingBusiness Process ReengineeringStatistical AnalysisAudit ProcessesProcess DocumentationPolicy Development
Soft Skills
Verbal Presentation SkillsWritten Presentation SkillsAnalytical SkillsClient RepresentationTrust Building
Certifications
Six Sigma Black Belt Certification