Licensed Property & Casualty Agent

Qualfon

. Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on communication, compliance with insurance regulations, and the ability to process transactions accurately. Maintains an active Property & Casualty or Personal Lines license while pursuing ongoing product knowledge.

Highest-signal resume keywords

Customer Service ExperienceActive Property & Casualty LicenseInsurance Compliance KnowledgeStrong Communication SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Transactions ProcessingTyping Speed of 20 WPMBasic Technical TroubleshootingResearch SkillsDigital Tools Proficiency

Soft Skills

Empathetic CommunicationRapport BuildingAttention to Detail

Certifications & Qualifications

Property & Casualty LicensePersonal Lines License

Industry Keywords

Insurance ComplianceRegulatory StandardsMember SatisfactionPerformance MetricsContact Center Experience

About the role

Key responsibilities & impact

Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.
Maintain required certifications and actively pursuing opportunities to grow product knowledge.
Meet performance metrics related to service quality, responsiveness, and member satisfaction.

Requirements

What you’ll need

High School diploma or GED required; some college degree preferred.
At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.
Strong written and verbal communication skills with a professional and empathetic tone.
Ability to multitask across multiple applications while maintaining focus and accuracy.
Must have an Active Property & Casualty or Personal Lines license
Typing speed of 20 WPM with 90% accuracy.
Solid understanding of insurance compliance and regulatory standards.
Strong research and internet skills; quick learner across various subjects and systems.
Basic technical troubleshooting skills and comfort with digital tools.

Benefits

Comp & perks

Medical, Dental & Vision Coverage with multiple plan options
Telemedicine & Mental Health Support for convenient care
Paid Time Off (PTO) that grows with your tenure
401(k) with Company Match to help you plan for the future
Employee Assistance Program (EAP) with free counseling and wellness resources
Company-Paid Life & Disability Insurance for added peace of mind
Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
Voluntary Benefits including accident, critical illness, hospital coverage, and more
Additional Perks like legal assistance, identity protection, and pet insurance