Progress

Business Development Rep

• Proactively engage current accounts to identify opportunities for expansion, license optimization, or adoption of premium features
• Maintain accurate records in Salesforce.com, tracking customer conversations, business insights, and follow-up actions
• Leverage sales intelligence tools (Salesforce, LinkedIn Navigator, ZoomInfo, SalesLoft, etc.) to identify key contacts within your customer base
• Guide customers through ShareFile’s value proposition, helping them understand how to get the most from their subscription
• Create customer-facing content showcasing the product and its value to our business services customers
• Assist customers in purchasing or upgrading the ShareFile product suite
• Collaborate with Inside Sales and Customer Success teams to ensure a seamless experience across all touchpoints
• Contribute to a supportive, high-performance team culture by sharing best practices and assisting peers
• Stay current on ShareFile offerings and industry trends through regular training and enablement sessions

Senior Business Development Representative – Enterprise, Commercial Accounts

Security Engineer

• Own the enterprise IAM governance and architecture strategy.
• Define multi-year IAM roadmap aligned to Zero Trust and business priorities.
• Influence funding, prioritization, and sequencing of IAM initiatives.
• Represent identity risk and posture to senior leadership and governance forums.
• Establish enterprise identity reference architectures and guardrails.
• Act as final design authority for identity integrations and access models.
• Define authentication, authorization, and privilege models across platforms.
• Ensure consistency across workforce, application, and privileged identities.
• Guide adoption of password-less, JIT access, and adaptive authentication.
• Define enterprise IAM policies, standards, and control frameworks.
• Oversee access governance methodologies (reviews, certifications, exceptions).
• Establish IAM risk metrics and maturity assessments.
• Drive remediation of systemic identity risks.
• Provide executive-level support for audits and regulatory inquiries.
• Partner with IT, HR, Legal, Compliance, and Engineering teams.
• Influence identity operating models without direct operational ownership.
• Lead working groups and design councils related to identity.
• Evaluate IAM, IGA, and PAM technologies from a strategic perspective.
• Define success criteria for IAM tooling and integrations.
• Stay current with identity threat trends and evolving best practices.

Principal Cybersecurity Engineer – Identity & Access Management

Sales Engineer

• Engage with customers to uncover their unique business challenges, workflows, and pain points
• Conduct discovery sessions focused on business outcomes, not just technical requirements
• Analyze customer environments to identify and propose relevant use cases for our solution
• Map product capabilities to customer business practices and strategic goals
• Deliver tailored product demonstrations that highlight how the solution addresses specific business needs and drives real value
• Partner with sales and industry specialists to develop joint strategies for customer expansion
• Participate in account planning and customer meetings to ensure alignment on business objectives
• Educate customers on best practices, use cases, and the broader impact of the solution within their organization
• Support the creation of business cases and ROI analyses to help customers make informed decisions
• Gather insights from customer interactions and share with Product and Engineering teams
• Document use cases and success stories for enablement and marketing

Human Resources

• Lead and strategically align the HR business partner function across global and regional operations
• Drive HR strategy and support business objectives to enhance organizational effectiveness
• Build, mentor, and develop a high-performing team of HR business partners
• Develop integrated HR strategies that address diverse business needs while maintaining global consistency
• Monitor key HR performance indicators and provide insights to senior leadership
• Coach Global BPs on talent management and change management efforts
• Ensure compliance with labor laws and regulations across regions.

Director, APAC HR Business Partner

Marketing

• Lead channel marketing strategic initiatives, ensuring alignment with corporate objectives and regional execution
• Own end-to-end global partner marketing programs, including campaign development, enablement, and portal optimization
• Collaborate with regional and global product, sales, and campaign teams to develop partner-specific programs, materials, promotions, and other initiatives that support sales goals and encourage both pipeline growth and partner engagement
• Establish global KPIs for partner success and ensure consistent measurement across regions
• Prepare detailed monthly and quarterly reports that summarize partnership achievements, performance gaps, and areas for improvement

Channel Partner Marketing Manager

• Administer and optimize the Workday Human Resources Information System (HRIS)
• Provide technical expertise to configure, maintain, and troubleshoot Workday modules
• Collaborate with stakeholders to analyze business processes and recommend enhancements
• Create and maintain custom reports, dashboards, and analytics within Workday
• Ensure data accuracy, integrity, and compliance with regulatory and company standards
• Partner with the payroll team to implement and manage payroll functionalities
• Lead HRIS-related projects such as system upgrades, integrations, and implementations
• Document processes and provide training to HR staff on Workday functionalities

Principal Workday HRIS Specialist

Full-stack Engineer

• Lead the design, architecture, and implementation of high-quality core features for the MarkLogic database, including security, scalability, reliability, and performance
• Design and implement high-performance, scalable, and fault-tolerant systems using C++
• Collaborate closely with the Product Owner, and Development teams to define product vision and ensure functional and non-functional requirements are met
• Mentor and guide junior engineers, promoting best practices in distributed systems and secure software development
• Design and implement proof-of-concept projects for the MarkLogic Database and Server Product
• Lead technical discussions ensuring project engagements are collaborative and effective

Principal Software Engineer – MarkLogic Database

Backend Engineer

• Participate in agile software development working closely with product owners and engineering peers within and across the scrum teams.
• Design, develop and maintain high-quality secure file transfer software.
• Write clean, maintainable, and readable code, according to the team coding standards.
• Participate in planning, code reviews, design and architecture discussions.
• Champion software best practices.
• Work with Technical Support Engineers to analyze and resolve complex customer problems.

Junior Software Engineer – C++

• Lead sophisticated discovery conversations with customers to uncover complex business challenges, workflows, and strategic objectives
• Translate ambiguous or high-level business problems into clearly defined solution opportunities
• Guide customers toward outcome-focused thinking rather than feature-level requirements
• Analyze customer environments, architectures, and processes to identify high-value, differentiated use cases
• Map product capabilities to customer business practices, industry patterns, and long-term strategic goals
• Design solution approaches that balance customer needs, technical feasibility, scalability, and future growth
• Deliver tailored, compelling demonstrations for technical and business audiences, including senior stakeholders
• Clearly articulate why the solution matters—linking capabilities to business impact, efficiency gains, and ROI
• Adapt demonstrations dynamically based on customer feedback, questions, and priorities
• Apply strong technical knowledge across SaaS and data platforms, including hands-on familiarity with PHP-based applications and environments
• Partner effectively with Engineering and Product to address complex technical questions and edge cases
• Act as a strategic partner to Sales, helping shape account strategy, solution positioning, and expansion opportunities
• Lead the technical aspects of complex or enterprise deals, including proof points, solution validation, and risk identification
• Participate in account planning and customer strategy sessions to ensure alignment on business outcomes and solution approach
• Educate customers on best practices, advanced use cases, and architectural considerations
• Support the development of business cases, ROI models, and value narratives to inform customer decision-making
• Help customers understand not just the solution, but how to successfully adopt and operationalize it
• Serve as a mentor and informal leader for junior presales team members
• Capture insights from customer engagements and feed them back to Product and Engineering to influence roadmap and improvements
• Document reusable use cases, demo patterns, and success stories to raise the overall effectiveness of the presales organization

Senior Sales Engineer

• Own and architect ShareFile’s identity, authentication, and authorization systems
• Design and evolve secure, scalable solutions supporting SAML, OAuth 2.0, OpenID Connect, JWT, MFA, and social login
• Lead and support enterprise SSO integrations with major identity providers (Okta, Azure AD / Entra ID, Ping, Google, etc.)
• Ensure high availability, performance, and operational resilience of identity services in a large-scale SaaS environment
• Drive security best practices, including token lifecycle management, key rotation, secrets handling, and compliance alignment (SOC 2, ISO, etc.)
• Partner with product, platform, and security teams to deliver robust identity solutions aligned with business and compliance needs
• Resolve complex production issues and participate in escalation and on-call rotations
• Define and promote standards, patterns, and reference architectures for authentication and authorization
• Mentor senior and mid-level engineers and contribute to architectural reviews and platform roadmaps
• Champion automation, observability, and operational excellence for identity services

Principal Software Engineer, Identity

Account Manager

• Support of Sales Activities: Participates in the process of selling the company’s products and services within the CEE region.
• Prepares price quotes, communicates with customers and partners, and assists account managers with preparing sales materials.
• Renewals Management: Ensures preparation and processing of parts of the renewal pipeline.
• Monitors upcoming license expirations and communicates with customers about renewal options.
• Closely collaborates with colleagues on coordinating and managing the renewal process.
• Partner Management: Supports the development of the partner network and maintains relationships with existing partners.
• Assists in identifying new partners, provides information about products, pricing, and promotional activities.
• Participates in partner marketing initiatives.
• Customer Communication: Provides consultations related to products, licensing, and technical questions.
• Responds to customer requests via email and phone and relays relevant feedback to internal teams.
• Product and Market Knowledge: Monitors product line updates, technology trends, and competitor activities.
• Shares acquired insights with the sales team.
• Reporting and CRM Administration: Maintains accurate and up‑to‑date records in Salesforce (or another CRM).
• Prepares regular overviews of activities, results, and development of sales opportunities.
• Team Collaboration: Cooperates with marketing, technical support, finance, and other internal teams.
• Actively participates in team meetings and shares market findings.

Inside Account Manager

• Participates in the process of selling the company’s products and services within the CEE region.
• Prepares price quotes, communicates with customers and partners, and assists account managers with preparing sales materials.
• Ensures preparation and processing of parts of the renewal pipeline.
• Monitors upcoming license expirations and communicates with customers about renewal options.
• Closely collaborates with colleagues on coordinating and managing the renewal process.
• Supports the development of the partner network and maintains relationships with existing partners.
• Assists in identifying new partners, provides information about products, pricing, and promotional activities.
• Participates in partner marketing initiatives.
• Provides consultations related to products, licensing, and technical questions.
• Responds to customer requests via email and phone and relays relevant feedback to internal teams.
• Monitors product line updates, technology trends, and competitor activities.
• Shares acquired insights with the sales team.
• Maintains accurate and up-to-date records in Salesforce (or another CRM).
• Prepares regular overviews of activities, results, and development of sales opportunities.
• Cooperates with marketing, technical support, finance, and other internal teams.
• Actively participates in team meetings and shares market findings.

• Design, develop, and implement integration solutions using Mulesoft platform components including API Manager, Runtime Manager, AnyPoint Studio, Dataweave and AnyPoint MQ
• Ensure error-handling, observability, monitoring and continuity of the integrations, and troubleshoot and resolve integration issues promptly
• Lead technical design sessions and ensure adherence to best practices and standards
• Collaborate with cross-functional teams to gather and analyze requirements
• Create and maintain comprehensive documentation for all integrations
• Troubleshoot and resolve integration issues promptly
• Mentor and guide junior developers, fostering a culture of continuous learning
• Participate in code reviews to ensure code quality and adherence to standards
• Stay up-to-date with the latest developments in Mulesoft and related technologies

Principal IT Software Engineer, Mulesoft Developer

Systems Engineer

• Lead IT and business initiatives of varying degrees of size and complexity, employing the best fit project management methodology (e,g. Agile, PMI, etc.)
• Collaborate with business stakeholders to align on project objectives, goals, scope and the overall project implementation approach
• Perform business analysis, prepare functional requirements, recommendations, and business plans for new initiatives
• Develop business cases and ROI models to determine the business efficacy of proposed initiatives
• Facilitate ideation and brainstorming sessions and drive business process reengineering efforts
• Work with stakeholders across diverse global organizations and adapt to evolving environments
• Create and maintain comprehensive project management artifacts including but not limited to: project charter, implementation plan, business requirements, project schedule, communications plan, tailored to specific project and stakeholder needs
• For M&A integrations, independently manage functional workstream plans to integrate acquired company systems to Progress standard systems
• Document complex business processes and system requirements
• Summarize complex concepts into digestible formats tailored towards specific audiences

Project Manager – Business Systems Analyst

Customer Success Manager

• Partner with customer executives, business owners, and technology leaders to define AI adoption objectives, success metrics, and measurable ROI
• Lead strategic conversations that connect platform capabilities to real business outcomes—efficiency, cost reduction, risk mitigation, quality improvement, or revenue growth
• Serve as a trusted advisor on AI governance, data readiness, change management, and operationalization
• Identify expansion opportunities and new use cases by deeply understanding customer business models, workflows, and technology ecosystems
• Own the post-sales technical relationship, guiding customers through onboarding, integration, and deployment of the Progress RAG (Retrieval-Augmented Generation) platform
• Design and architect scalable implementations aligned with customer security requirements, data architecture, and long-term growth plans
• Lead hands-on deployment efforts, including API integrations, data flow design, cloud configuration, and environment readiness
• Document solution architectures, integration patterns, and deployment best practices to enable repeatable customer success