Renewal Account Manager – Digital Experience

Progress

Renewal Account Manager managing software maintenance and subscription renewals. Driving revenue growth through relationship management and collaboration with internal teams and customers.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $61,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing software renewals and subscription opportunities, driving revenue growth through upselling and cross-selling strategies. Proven ability to build strong customer relationships and collaborate effectively with internal teams to enhance retention and achieve sales targets.

Highest-signal resume keywords

Software Renewals ManagementCustomer Relationship ManagementRevenue Target AchievementCRM Platform ExperienceSaaS Business Model Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementInside SalesCustomer RetentionNegotiation SkillsAnalytical SkillsProblem-Solving Skills

Soft Skills

Organizational SkillsVerbal CommunicationWritten Communication

Tools & Technologies

CRM SystemsMicrosoft Office

Industry Keywords

Software MaintenanceSubscription-Based Business ModelsUpsell OpportunitiesCross-Sell Opportunities

About the role

Key responsibilities & impact

Own and manage a portfolio of software maintenance and subscription renewal opportunities.
Drive retention, expansion, upsell and cross-sell revenue while consistently achieving or exceeding quota.
Build trusted relationships with customers, partners, and key decision-makers to maximize customer value and long-term retention.
Collaborate with Sales, Customer Success, Finance, Legal, and other internal teams to successfully execute renewal strategies.
Maintain accurate forecasts, opportunity records, and contract data within CRM systems.
Share best practices and act as a resource for teammates by helping improve team performance and renewal outcomes.

Requirements

What you’ll need

1-3+ years of experience in software renewals, account management, inside sales, customer retention, or a similar quota-carrying role.
Proven track record of achieving or exceeding revenue targets.
Experience managing customer relationships and negotiating commercial agreements.
Strong organizational, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Experience using CRM platforms and Microsoft Office tools.
Experience with SaaS, software maintenance, or subscription-based business models (beneficial).
Experience identifying and closing upsell and cross-sell opportunities (beneficial).
Experience partnering with direct sales teams on strategic customer accounts (beneficial).
Bachelor's degree or equivalent professional experience (beneficial).

Benefits

Comp & perks

Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan)
Tuition Reimbursement program
Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance
Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
Flexible paid vacation time, paid day off for your birthday, and company holidays
A variety of leave plans, including Parental Leave
Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health