Full-stack Engineer

• Design, build, and lead development of high-quality mobile applications
• Build and maintain native and hybrid mobile applications using Ionic, Angular, React Native, Flutter, Swift, and Kotlin
• Design scalable, API-driven mobile architectures and manage app lifecycle
• Integrate with backend services including REST APIs and event-driven systems
• Implement authentication and security protocols (OAuth2, MFA, biometrics, passkeys)
• Manage app store/play store processes: build, signing, and release
• Drive CI/CD pipelines, enforce code quality, testing, and automation
• Troubleshoot production issues using logs, crash reports, and performance monitoring tools
• Lead technical decisions, review code, mentor team members, and ensure alignment with product and security standards

Senior Software Engineer – Mobile Development

Customer Support

• Performs advanced customer service activities and initiatives for specialized products and services.
• Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers.
• Focus on problem resolution that occurs across multiple channels for our customers.
• Delivers CARES model to customers and service partners.
• Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
• Resolves customer service inquiries and issues. Recommends appropriate solutions.
• Resolves the most complex or reoccurring issues, and identifies root cause and acts as an escalation point.
• May interact with higher levels within the customer organization.
• Maintains high levels of customer satisfaction consistent with PNC's core values.
• Demonstrates commitment to quality.
• Serves as a coach or mentor and may serve as a trainer to the customer service team.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

Senior Customer Service Representative, Specialty

Sales

• Assists with complex capital markets transactions and supports the assigned sales/trading team
• provides high quality customer service with respect to client inquiries, transaction support, reporting and database management
• Executing assigned responsibilities proactively with a high degree of autonomy
• Processes or coordinates corporate and institutional client requests for the purchase or sale of capital markets products
• Acts as primary liaison between front office and operations team for the sales/trading desk
• Performs administrative and support tasks for a sales/trading team
• Tracks client documentation and trade settlement processes
• Develops a working knowledge of the products and capabilities of the assigned business
• Provides support for client relationships and ensures consistency and continuity in their support role
• Acts as first point of escalation for client services requests to provide an enhanced customer experience
• Training and providing job-related guidance on processes, products, and clients to junior members of the team

Senior Capital Markets Assistant – Sales/Trade SWAP

Product Manager

• Responsible for end-to-end business and financial results for multi-faceted, complex products
• Champion business cases, business plan and roll-out of specific products, product groups or experiences
• Develop and design features of new or existing products
• Monitor the marketplace to assess product, technology, and markets trends to identify opportunities
• Support risk management, compliance and audit needs as part of the first line of defense
• Drive business, financial and customer experience results and recommend modifications to improve results
• Coordinate across groups and lead key contributors
• Partner with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners

Product Manager Lead – Credit Card, Change in Terms

Account Manager

• Managing existing clients through strong virtual communication skills
• Growing share of wallet with existing clients
• Identifying customer needs and presenting PNC's products and services
• Coordinating implementation and documentation of non-credit products and services
• Managing origination, financial analysis, negotiation and documentation of credit and non-credit products and services
• Collaborating with the Virtual RM team to share best practices
• Utilizing technology to enhance client engagement and loyalty
• Actively identifying and mitigating risks

Virtual Relationship Manager I – Business Banking, HealthCare

• Drives business and financial results through the selection, design, development and promotion of new and existing products or experiences
• Utilizes traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience
• Uses knowledge of emerging technologies to deliver products to customers through all applicable channels
• Prioritizes and makes decisions regarding product recommendations
• Develops business case, business plan and roll-out of specific products or experiences
• Monitors the marketplace to assess product, technology, and market trends to identify a market need or opportunity
• Recommends new products or enhancements to existing products or experiences
• Develops and designs innovative features
• Manages the development, production, roll-out, pricing or promotion of specific products
• Recognizes, anticipates and resolves operational and process problems that arise
• Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners
• Participates in client-facing and external stakeholder activities to ensure all product offerings or experiences meet strategic goals
• Develops product-specific marketing initiatives
• Supports risk management, compliance and audit needs as part of the first line of defense
• Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results

Senior Product Manager – Credit Card, Change in Terms

Recruitment

• Leads and executes the entire hiring cycle, including sourcing, interviewing, making offers, etc.
• Records, interprets and distributes standard recruiting data sets in all phases of the recruiting process.
• Identifies trends in the data, infers insights to relevant business partners and incorporates workforce data into recruiting strategies.
• Serves as talent acquisition subject matter expert in a larger human resources and business eco system, leading cross-functional meetings/projects as assigned.
• Consults with business partners and candidates on the hiring process.
• Consults hiring managers and business executives on complex talent needs, gaps, and skills.
• Leads the TA/Business relationship for one or more businesses or business segments with a deep understanding of their business strategy, hiring forecast, and talent needs.
• Manages stakeholder relationships, partners on key decisions, demonstrates critical thinking and supports other recruiting team members.
• Demonstrates technical savvy interacting with varying combinations of Talent Acquisition tools (ATS, CRM, etc.).
• May participate in projects to test existing technologies or identity new technologies, supports others use and adoption of recruiting technologies.
• Researches and sources candidates for complex or niche roles through advanced search techniques and developing internal and external search strategies per position assignment.
• Effectively builds and maintains candidate pipelines and market intelligence using CRM and related tools.

Recruiting Advisor

Engineering Manager

• Lead, mentor, and coach a team of high-performing software engineers
• Provide hands-on guidance in software engineering best practices, coding standards, and modern development methodologies
• Review and approve technical change requests to ensure quality, avoid risk, and ensure success
• Serve as the technical escalation point for assigned portfolio of technical applications
• Oversee development and maintenance of API-driven applications, including adjustments and check processing systems
• Collaborate with cross-functional teams to ensure successful delivery and integration of solutions
• Drive Agile practices and ceremonies such as daily standups, sprint planning, retrospectives, and grooming
• Foster a collaborative, inclusive team environment with a focus on continuous improvement
• Assess team workload and manage resource allocation to meet business objectives
• Own the team’s budget, including forecasting resource needs and managing costs
• Recommend staffing plans, contractor usage, and hiring needs based on upcoming initiatives and capacity
• Communicate complex technical topics clearly to business and technical stakeholders
• Partner with leadership to set priorities and align engineering efforts with organizational goals

Software Engineering Manager

General Counsel

• Provide broad and varied legal guidance and support, such as: providing legal advice and support to relationship managers, underwriters, credit officers and documentation specialists on lending matters of varying complexity
• Collaborating with clients and colleagues to improve internal processes and enhance efficiency consistent with PNC’s risk framework while also delivering a positive customer experience
• Advising internal loan administrators and operations support areas regarding ongoing administration of loans, including collateral, booking and other servicing issues
• Training internal clients and partners
• Selecting and overseeing services of approved outside counsel
• Drafting, reviewing and/or negotiating loan documents relating to all types of corporate and commercial loan transactions
• Maintaining standard loan forms
• Collaborating with the lines of business to spot and resolve issues associated with the development of new initiatives, products and services

Senior Counsel – Corporate and Commercial Banking

Engineer

• Leverages technical knowledge and industry experience to design, build and maintain technology solutions.
• Assists with selecting appropriate platforms, integrates and configures solutions.
• Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.
• May provide consultation on common issues and best practices for junior staff.
• Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
• Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.

Technology Engineer – C#/SQL Application Programming, Support

• design, build, schedule, and operate high-reliability data pipelines supporting the Lending Digital Payment Platform
• Design, develop, and maintain batch and near-real-time ETL pipelines supporting payment processing, settlement, and reporting
• Develop ETL workflows and mappings using Informatica (PowerCenter)
• Own ETL job scheduling, including creating and modifying schedules to meet SLAs and dependency constraints
• Build restartable, idempotent ETL jobs capable of safe re-runs without data duplication
• Optimize execution windows, performance, and resource utilization in production
• Implement mandatory data quality controls including record counts, control totals, reconciliation, and exception reporting
• Ensure payment data accuracy, completeness, and consistency across all ETL stages
• Proactively identify and remediate data quality issues before downstream impact
• Own production support for ETL jobs, including monitoring, alerting, incident resolution, and root cause analysis
• Troubleshoot failures related to data issues, schedule conflicts, dependency delays, or system outages
• Automate recovery steps and reduce manual intervention through stabilization and standard patterns

Senior Software Engineer – ETL, Informatica

Backend Engineer

• Lead the design and development of rich, responsive, and scalable UI applications using Angular (expert-level).
• Own front-end architecture decisions, including component design, state management, performance optimization, and accessibility.
• Collaborate with UX/design teams to translate designs into high-quality, reusable UI components.
• Ensure cross-browser compatibility, responsiveness, and optimal user experience.
• Enforce front-end best practices, code quality, and standards through reviews and mentoring.
• Design and develop Java-based microservices using Spring Boot and Spring Batch.
• Build and consume RESTful APIs, integrating front-end applications with backend services.
• Work with APIGEE as an API gateway/middleware for routing, security, and policy enforcement.
• Implement data persistence using Oracle Database and iBatis.
• Ability to write and troubleshoot CI/CD pipelines using Jenkins.
• Build and deploy containerized applications using OpenShift (OCP) and Docker.
• Collaborate with platform and SRE teams to ensure scalable, resilient, and secure deployments.
• Participate in production support, performance tuning, and incident resolution.
• Perform code reviews using GitHub, SonarQube, and other code quality/security tools.
• Follow secure coding practices and contribute to vulnerability remediation efforts.
• Mentor junior developers and promote engineering best practices.
• Work in an Agile/Scrum environment, collaborating with cross-functional teams.

Lead Software Engineer – Java Full Stack Developer, Angular, Microservices

• Leads the day-to-day activities of a specialized team in a client service environment that performs elevated, personalized client service activities
• Acts as an escalation point and subject matter resource
• Actively coaches and mentors the client service and support team
• Proactively problem solves and owns, escalates and shares issues when appropriate in support of continuous improvement
• Consistently achieves elevated outcomes and key performance indicators for their work group in order to deepen relationships and retain mass affluent clients
• Delivers PNC's standard of service to clients and service partners
• Accountable for the performance of the client support team
• Regularly reviews team behaviors and identifies trends to drive employee engagement and improved performance outcomes
• Ensures that reporting is accurate and completed in a timely manner
• Proactively collaborates with business partners to meet client and employee needs in a responsive, efficient manner
• Manages escalated issues and interacts with clients
• Manages and owns the end-to-end client experience journey
• Identifies trends and common client experience breakdowns and performance gaps and remediates in order to elevate the client experience
• Partner with workforce management partners to drive operational efficiency
• Inspires, motivates, grows and develops client service staff
• Leads change efforts and owns all outcomes
• Effectively plans, organizes, directs, analyzes and evaluates staff and processes

Customer Service & Support Supervisor – Concierge

• Provide strategic regulatory advice to LOB, Compliance, Audit and other attorneys
• assess enforcement actions for in-scope subject matter areas that PNC can or should learn from
• negotiating contract language with clients, vendors, partners, etc. for in-scope areas
• perform significant and complex legal work while regularly interacting with management
• oversee work product of other counsel and paralegals
• oversee legal research, analysis, consultation, and documentation within a framework of legal compliance and risk management.
• manage the expense for outside counsel relationships and oversee the strategic direction on leveraging outside counsel
• provide counsel and advice to cross-functional stakeholders and senior leaders to establish the legal strategy on broad range of matters related to new initiatives and products and/or other corporate, transactional, compliance and regulatory matters.

Senior Counsel

Operations

• Oversees daily CAM operations to ensure timely, accurate loan coding reviews, validations, and Quality Control (QC) activities
• Ensures consistent adherence to QC processes (initial review, peer QC, rework, and escalation)
• Partner with Operations Supervisors to manage staffing coverage during peak periods
• Monitor rework trends to reduce repeat errors and mitigate risk
• Serve as process owner for CAM procedures such as the Loan Coding Definitions Guide (LCDG)
• Collaborate with QC partners to maintain current job aids and study guides
• Communicate underwriting and CDP issues to appropriate partners
• Provide clear, timely updates to leadership on performance, risk, capacity, and training progress