Administration

• Partner with senior leaders to support business priorities and organizational goals
• Coordinate annual business plans, team objectives, and operational initiatives
• Track progress against strategic commitments and KPIs
• Identify process improvement opportunities and drive operational excellence
• Orchestrate cross-functional inputs and interlocks across Technology, HR, Finance, Sourcing, Risk/Controls, suppliers, and service providers
• Facilitate operating rhythms, stakeholder enablement cadences, executive reporting, and leader forums
• Contribute to executive reporting for the workforce pillar of the Technology Strategy
• Streamline operational processes and complexity to maximize efficiency and value
• Manage workforce-related operational risks through the technology workforce risk framework
• Enable scaling of Technology’s global operating model through offshore delivery acceleration and capability integration
• Lead execution and implementation of business planning processes
• Design strategic plans based on forecasts and provide improvement recommendations
• Develop solutions, roadmaps, and assessments of potential business impacts
• Execute opportunities that add significant business value and achieve business goals
• Consult and influence decision makers to ensure cross-business and cross-functional alignment
• Advocate for best practices and learning plans supporting business objectives

Senior Business Experience Plan & Administration Advisor

Full-stack Engineer

• Align business strategy with software solutions
• Propose, design, and code software solutions for complex business needs
• Oversee required technical and procedural documentation
• Lead complex problem solving
• Provide technical guidance and support to colleagues and solution development
• Apply modern principles, methodologies, and tools to advance business initiatives and capabilities
• Design scalable systems and provide architectural direction across critical software initiatives
• Mentor engineering teams and drive engineering best practices

Principal Software Engineer, JAVA, Spring Boot

Project Manager

• Establish and mature Internal Project Management and Change Governance as enterprise-wide disciplines
• Develop frameworks, standards, governance practices, and operating routines for planning, prioritizing, governing, and executing organizational change
• Create consistency, transparency, and accountability across Tempus' strategic and operational initiatives
• Partner with business leaders, Product, Technology, Operations, Risk, Compliance, Legal, and other cross-functional stakeholders
• Centralize internal project prioritization and improve transparency into organizational initiatives
• Strengthen execution discipline and align change delivery with risk, compliance, legal, and business stakeholders
• Manage and lead program managers in executing organizational programs supporting corporate strategy
• Manage and assess general and detailed organizational program planning
• Participate in developing strategies to achieve program goals
• Oversee and report on overall program budgets
• Monitor and evaluate program implementation and effectiveness
• Recommend enhancements based on program results
• Coach and develop program managers
• Maintain and grow relationships with service partner leadership for seamless delivery across distribution channels

Director of Internal Project Management and Change Governance

General

• Support one or more strategic enterprise initiatives
• Understand, analyze, develop, recommend, and deliver strategy and planning solutions
• Define business problems and identify issues
• Implement planned approaches for assigned initiatives
• Define and obtain data collection, research, and reporting activities
• Analyze and recommend solutions for key initiatives
• Develop and deliver presentations with more senior team members
• Collaborate with lines of business to implement recommended solutions
• Evaluate business benefits, operational impacts, adoption metrics, and value realization
• Manage multiple initiatives, track milestones, coordinate cross-functional teams, and drive execution

Senior Strategy & Planning Specialist

Operations

• Lead end-to-end processing, control, and oversight of payment activity for OTC and cleared derivatives
• Ensure accurate and timely settlement of cash flows across global markets
• Manage a team of payment professionals and drive operational excellence
• Partner with Trading, Operations, Treasury, Collateral Management, Technology, and external counterparties
• Resolve exceptions, mitigate risk, and support regulatory compliance
• Oversee payment reconciliation and control execution
• Lead process improvement initiatives and develop scalable operational solutions
• Participate in operations strategy development and execute operating plans
• Manage two or more functions, a complex product, function, or location
• Act as a senior escalation point for complex process and product-support exceptions
• Oversee end-to-end processes, transactions, reports, and key risk indicators
• Coach and develop team members, supervisors, and managers
• Lead staff meetings and translate strategic direction into tactical operating plans
• Develop, review, and approve standard operating procedures
• Recommend and drive policy improvements
• Own or oversee the control framework, risk mitigation, and business resiliency activities

Investment Operations Manager II – Derivatives

• Provide detailed technical design and development of software solutions using existing and emerging technology platforms
• Propose and design software solutions addressing complex business needs
• Write, test, and deploy software
• Prepare technical and procedural software documentation
• Maintain and debug software
• Apply customer-focused practices to create customized customer solutions
• Assess and manage risks associated with business objectives and activities within PNC's Enterprise Risk Management Framework

Senior Software Engineer – Retail Technology, Text Banking

• Support a critical operational support service, process, capability, or initiative within an operational unit
• Ensure performance and/or risk indicators are met
• Establish and monitor process performance measurements and business impact
• Prepare performance statistics and reports for internal stakeholders and senior management
• Monitor production workflow and assist team members with escalated process issues
• Independently identify and resolve exceptions and serve as a point of escalation
• Monitor production and/or process effectiveness and efficiency
• Determine and drive change and improvement efforts in production and/or processes
• Ensure adherence to policies, procedures, and regulatory standards
• Independently resolve compliance issues and drive risk mitigation activities
• Monitor and reconcile data reported to a Swap Data Repository under CFTC Rules, particularly Parts 43 and 45
• Ensure accuracy of data used for Portfolio Reconciliation under CFTC Rule Part 23
• Contribute to initiatives involving transmission and reconciliation of related data, including process enhancements and significant upgrades

Operations Advisor

Sales

• Manage and direct a team to achieve business results and customer experience goals
• Oversee execution of strategy
• Lead and coordinate daily customer and prospect management activities
• Coach team members to attract new customers and grow existing relationships
• Develop and oversee account and sales plans
• Manage risk/return and drive quality for new and existing clients
• Identify and mitigate regulatory, reputational, operational, and credit risks
• Build senior internal and external relationships to acquire clients and enhance client experience
• Bring the full range of PNC products and services to clients
• Use reporting and sales tools to identify and convert sales opportunities
• Develop team members and monitor progress against individual goals
• Recruit top talent and manage performance issues
• Plan, organize, direct, analyze, and evaluate staff and processes
• Coach team members on credit-risk analysis, evaluation, mitigation, and credit requests using advanced credit fundamentals and internal credit policies

Sales Leader – Virtual Premier Banker

Analyst

• Provide outbound Zelle fraud support
• Analyze cases generated from enterprise fraud detection systems
• Talk with customers whose transactions are suspicious for potential fraud
• Provide Card Free ATM fraud support
• Report suspected fraud
• Review and investigate customer cases, reports, and work for potential and actual loss
• Minimize fraud, Anti-Money Laundering, and organizational risk
• Perform early detection of suspicious activity and control and prevent losses
• Lead the work of and/or train detection and investigation staff
• Research and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activities
• Recommend case dispositions and identify gaps and control enhancements
• Use defined research procedures to identify and resolve issues
• Identify trends and escalate as appropriate
• Follow standards and practices to mitigate fraud, Anti-Money Laundering, and other risk exposure and loss
• Share best practices among the team and/or service partners
• Prepare and maintain documentation of analysis performed
• Coordinate with internal or external stakeholders
• Complete tasks that sustain and improve department processes and procedures as requested

Lead Detection & Investigation Analyst – Outbound Zelle Fraud

Advisor

• Consult on investment and insurance strategies and develop financial plans for clients
• Grow and retain an investment and insurance book of business
• Own the client experience, handling sales and service, identifying opportunities, and making referrals to internal business partners
• Acquire, expand, and maintain client relationships through business development and client networking
• Grow client loyalty and share of wallet through an exceptional client experience
• Apply product and procedural knowledge to solve client problems appropriately and efficiently
• Develop and implement investment and insurance strategies
• Determine appropriate products to support client strategies
• Present financial recommendations and guidance to clients
• Establish and monitor individual financial plans and recommend changes as needed
• Coach and educate internal business partners to identify investment opportunities
• Drive investment education and visibility among internal business partners
• Communicate with internal and external partners to build relationships and drive referral activity
• Meet with internal business partners to review business results and pipeline management
• Meet service level agreements on lead and referral follow-up
• Adhere to applicable laws, regulations, policies, and guidelines

Wealth Advisor

• Consult on investment and insurance strategies and develop financial plans for clients
• Grow and retain an investment and insurance book of business
• Own the client experience by handling sales and service, identifying opportunities, and making referrals to internal business partners
• Acquire, expand, and maintain client relationships through business development and client networking
• Grow client loyalty and share of wallet through an exceptional client experience
• Apply product and procedural knowledge to solve client problems appropriately and efficiently
• Develop and implement investment and insurance strategies
• Determine the best products to support client strategies
• Present financial recommendations and guidance to clients
• Establish individual financial plans based on client needs and objectives
• Monitor financial plans and recommend changes as needed
• Coach and educate internal business partners to identify investment opportunities
• Drive investment education and visibility among internal business partners
• Communicate with internal and external partners to build relationships and drive referral activity
• Meet with internal business partners to communicate and review business results and pipeline management
• Meet service level agreements on lead and referral follow-up
• Adhere to applicable laws, regulations, policies, and guidelines
• Assess and manage risks associated with business objectives and activities under PNC's Enterprise Risk Management Framework

• Consult on investment and insurance strategies and develop financial plans for clients
• Grow and retain an investment and insurance book of business
• Own the client experience, handling sales and service, identifying opportunities, and making referrals to internal business partners
• Acquire, expand, and maintain client relationships through business development and client networking
• Grow client loyalty and share of wallet through an exceptional client experience
• Apply product and procedural knowledge to solve client problems appropriately and efficiently
• Develop and implement investment and insurance strategies
• Determine the best products to support client strategies
• Present financial recommendations and guidance to clients
• Establish individual financial plans based on client needs and objectives
• Monitor financial plans and recommend changes as needed
• Coach and educate internal business partners to identify investment opportunities
• Drive investment education and visibility among internal business partners
• Communicate regularly with internal and external partners to build relationships and drive referral activity
• Meet with internal business partners to communicate and review business results and pipeline management
• Meet service level agreements on lead and referral follow-up
• Adhere to applicable laws, regulations, policies, and guidelines
• Manage customer-focused solutions and the risks associated with business objectives under PNC's Enterprise Risk Management Framework

• Consult on investment and insurance strategies and develop financial plans for clients
• Grow and retain an investment and insurance book of business
• Own the client experience by handling sales and service, identifying opportunities, and making referrals
• Acquire, expand, and maintain client relationships through business development and client networking
• Grow client loyalty and share of wallet through an exceptional client experience
• Apply product and procedural knowledge to solve client problems efficiently
• Develop and implement investment and insurance strategies
• Determine appropriate products to support client strategies
• Present financial recommendations and guidance
• Establish and monitor individual financial plans and recommend changes as needed
• Coach and educate internal business partners to identify investment opportunities
• Drive investment education and visibility among internal business partners
• Communicate with internal and external partners to build relationships and drive referrals
• Meet regularly with internal business partners to review business results and pipeline management
• Meet service level agreements on lead and referral follow-up
• Adhere to applicable laws, regulations, policies, and guidelines
• Manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework

• Consult on investment and insurance strategies and develop financial plans for clients
• Grow and retain an investment and insurance book of business
• Own the client experience, handling sales and service, identifying opportunities, and making referrals to internal business partners
• Acquire, expand, and maintain client relationships through business development and client networking
• Grow client loyalty and share of wallet through an exceptional client experience
• Apply product and procedural knowledge to solve client problems appropriately and efficiently
• Develop and implement investment and insurance strategies and determine suitable products
• Present financial recommendations and guidance to clients
• Establish and monitor individual financial plans and recommend changes as needed
• Coach and educate internal business partners to identify investment opportunities
• Drive investment education and visibility among internal business partners
• Communicate with internal and external partners to build relationships and drive referral activity
• Meet with internal business partners to review business results and pipeline management
• Meet service level agreements on lead and referral follow-up
• Adhere to applicable laws, regulations, policies, and guidelines

• Consult on investment and insurance strategies and develop financial plans for clients
• Grow and retain an investment and insurance book of business
• Own the client experience by handling sales and service, identifying opportunities, and making referrals
• Acquire, expand, and maintain client relationships through business development and networking
• Grow client loyalty and share of wallet through exceptional client experiences
• Apply product and procedural knowledge to solve client problems efficiently
• Develop and implement client investment and insurance strategies
• Determine suitable products and present financial recommendations and guidance
• Establish and monitor individual financial plans and recommend changes as needed
• Coach and educate internal business partners to identify investment opportunities
• Drive investment education and visibility among internal business partners
• Communicate with internal and external partners to build relationships and drive referrals
• Meet with internal business partners to review business results and pipeline management
• Meet service-level agreements for lead and referral follow-up
• Adhere to applicable laws, regulations, policies, and guidelines
• Manage risks associated with business objectives and activities within PNC’s Enterprise Risk Management Framework