Lead Detection & Investigation Analyst – Outbound Zelle Fraud

PNC

Fraud Analyst Lead investigating outbound Zelle and Card Free ATM fraud for PNC, a banking and financial services company. Analyzing suspicious cases, preventing losses, reporting fraud, and supporting process improvements.

Posted 8/11/2026full-timePittsburgh • Alabama, Arizona, Colorado, Ohio, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $41,250 - $75,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud detection and prevention, with a strong understanding of Anti-Money Laundering policies and procedures. Capable of analyzing suspicious activities and providing effective customer solutions while adhering to operational risk management practices.

Highest-signal resume keywords

Fraud Detection And PreventionAnti-Money Laundering KnowledgeAnalytical ThinkingEffective CommunicationsProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud AnalysisRisk Mitigation StrategiesResearchingDecision MakingOperational Risk ManagementBusiness Process ImprovementInformation CaptureStandard Operating Procedures

Soft Skills

Critical ThinkingAdaptabilityCustomer Solutions

Industry Keywords

Fraud SupportZelle FraudCard Free ATM FraudFraud Detection SystemsBusiness Ethics

About the role

Key responsibilities & impact

Provide outbound Zelle fraud support
Analyze cases generated from enterprise fraud detection systems
Talk with customers whose transactions are suspicious for potential fraud
Provide Card Free ATM fraud support
Report suspected fraud
Review and investigate customer cases, reports, and work for potential and actual loss
Minimize fraud, Anti-Money Laundering, and organizational risk
Perform early detection of suspicious activity and control and prevent losses
Lead the work of and/or train detection and investigation staff
Research and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activities
Recommend case dispositions and identify gaps and control enhancements
Use defined research procedures to identify and resolve issues
Identify trends and escalate as appropriate
Follow standards and practices to mitigate fraud, Anti-Money Laundering, and other risk exposure and loss
Share best practices among the team and/or service partners
Prepare and maintain documentation of analysis performed
Coordinate with internal or external stakeholders
Complete tasks that sustain and improve department processes and procedures as requested

Requirements

What you’ll need

University/college degree typically required; Education listed as Bachelors
Roles at this level typically require less than 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
Knowledge of Anti-money Laundering/Sanctions Policies and Procedures
Business ethics knowledge
Business process improvement knowledge
Decision making and critical thinking
Effective communications
Fraud detection and prevention
Information capture
Operational risk
Problem solving
Standard operating procedures
Analytical thinking
Customer solutions
Decision making
Operational risks
Problem resolution
Researching
Risk mitigation strategies
Must be adaptable to change and new technology and willing to continually learn
Must work Friday through Monday, 9:30 am to 8:00 pm ET
Must work from a quiet, secure, confidential home-based workspace if approved for remote work
Must be eligible to work without employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT
No required certifications
No required licenses

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Remote work arrangement from an approved quiet, secure, confidential home-based workspace, subject to approval