Philips

Manager

• Independently conducts comprehensive safety evaluations using data from post-marketing surveillance, literature reviews, and clinical trials to proactively identify and assess potential risks and safety signals.
• Provides critical safety insights and recommendations for risk management activities, including Health Hazard Evaluations, Risk-Benefit Analyses, and recall procedures, ensuring robust patient safety measures are in place.
• Supports New Product Introduction, clinical studies, and post-marketing efforts by delivering safety-related perspectives and collaborating on safety inputs for regulatory submissions and key documentation such as RBAs, protocols, Clinical Study Reports, and Clinical Evaluation Reports.
• Responds to safety-related inquiries from healthcare professionals, patients, and internal stakeholders, fostering trust through transparent communication and supporting the implementation of safety policies, procedures, and programs to promote a culture of compliance.
• Stays current with evolving medical product safety regulations and guidelines, offering input into the design and execution of safety studies and vigilance activities to ensure adherence to requirements throughout the product lifecycle.

Medical Safety Manager – Ultrasound

Clinical Specialist

• Provide clinical customer support as the clinical application knowledge expert
• Facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring products
• Serve as a clinical resource to Philips HPM customers and collaborate with field service, sales, and project management
• Understand customer goals and develop plans to support clinical solutions implementation and usage
• Manage the clinical aspects of an implementation including assessing workflows and education needs
• Apply product and clinical knowledge to troubleshoot and solve problems
• Approximately 90% travel across the district is required

Clinical Solution Specialist – Patient Monitoring

• Lead the design, development, and delivery of learning services, educational programs, and training solutions for Philips employees, channel partners, and customers
• Deliver engaging training programs to a global audience across multiple regions and time zones
• Serve as a subject matter expert for MRI clinical workflows and imaging concepts
• Analyze learner feedback, training metrics, and performance data to identify opportunities for continuous improvement
• Mentor and support other learning professionals by sharing best practices in instructional design
• Drive innovation in learning services by evaluating and implementing new instructional technologies and educational strategies

Clinical Education Specialist, Multi Modality

• Develop advanced training modules and educational materials that enhance clinical proficiency and user satisfaction, supporting effective onboarding and continuous professional development.
• Communicate effectively and persuasively with clinical end-users, delivering impactful training sessions, technical support, and educational resources that promote proficient use of Philips' products and services.
• Document meticulously and provides detailed reporting on application implementations, ensuring accuracy and completeness to support seamless project management and regulatory compliance.
• Adapt clinical applications to customer-specific workflows and operational requirements
• Analyze clinical workflows and identify opportunities to improve efficiency, productivity, and clinical outcomes
• Provide expert clinical and technical guidance during system implementations, upgrades, and optimization projects
• Build strong relationships with radiologists, radiographers, clinicians, and key stakeholders to ensure successful customer outcomes
• Ensure compliance with regulatory requirements, quality standards, and Philips policies throughout implementation activities
• Collect customer feedback and clinical insights to support continuous improvement and future innovation
• Collaborate closely with Sales, Service, Marketing, Product Management, and Clinical Education teams across Europe
• Contribute to the development of colleagues by sharing best practices and clinical expertise

Clinical Application Specialist, MR

Learning and Development

• Be responsible for the delivery of processes and solutions in scope towards the People Services Centers, CoEs and HR functions, and provides support/guidance in resolution of problems.
• Reviews change requests, implementation of changes, ensures proper performance of used systems and interfaces.
• Develop and own the governance and process to maintain People function content in Philips.
• Ensure all information, policies and processes are 100% current as well as relevant for our users (employees, managers & HR) through a network of Content owners.
• Create, edit, publish and maintain content at global level for all HR policies, tools and solutions in ServiceNow.
• Work with third parties to create content where applicable, such as copy writers, designers and/or translation agencies.
• Ensure that content is well-structured and easy to find and that it meets the needs of our users.
• Host content update rounds for CoE’s, countries or SME’s to make sure content is being kept up-to-date.
• Continuously improve search functionality and keeping synonym database up-to-date.
• Manage content to achieve business goals and be a voice for the company.
• Design new pages and content layout ensuring adherence to the Philips brand & style guidelines.
• Partner with HR and Global Communications to establish and continue campaigning to shift the culture to use the portal as the “one source of truth” for HR ‘how to’ information, policies and procedures.
• Use metrics (produced by Service Now, our content management system) to identify areas of opportunity; steer for improvement actions with our countries, CoE’s and SME’s.
• Respond and act upon feedback provided by our users by using Survey data as well as article ratings.
• Implement changes to portal layout and content based on analytics and usability in collaboration with HR IS team and IT.

People Knowledge Management Manager

Travel Specialist

• Work to learn the installation process and establish rapport with customers
• Demonstrate a sense of urgency to identify and resolve customer issues
• Maintain knowledge of technical advances and current industry trends
• Perform all administrative duties within established Philips and regulatory timeframes

Zone Installation Specialist – Imaging Systems

Consultant

• Deliver onsite and remote technical support, responding quickly to customer issues
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions
• Apply understanding of customer environments and requirements for effective and optimized systems implementation
• Troubleshoot and resolve technical challenges using approved tools and diagnostic methodologies
• Analyze root causes and implement sustainable solutions
• Maintain accurate documentation of system configurations and troubleshooting activities
• Follow configuration management practices
• Collaborate with cross-functional teams for high-quality outcomes
• Continuously build technical expertise and contribute to improvement initiatives

Technical Consultant – Patient Monitoring

Sales

• Responsible for developing, maintaining, and expanding enterprise-level partnerships with integrated delivery networks (IDNs) and major healthcare systems
• Drive commercial growth across AMD to ensure client success through deep alignment with IDN executive leadership and stakeholders on their clinical, operational, and digital transformation goals
• Drive successful deal outcomes by leading the development and delivery of customer strategic plans that clearly demonstrate clinical, operational, and financial impact
• Actively work with the customer, AMD sales & internal teams to optimize workflows, capture value realization, and present newest Philips innovations to our customer
• Accelerate pipeline OIT by identifying growth opportunities and risk through CRM (Salesforce) data analytics
• Strengthen competitive positioning by partnering with the broader Philips business units to bring a Philips One, Connected Care solution to our IDN systems
• Convert opportunities into wins by partnering with local teams to identify and qualify customer needs, own end-to-end solution development, and deliver compelling solution positioning aligned to customer priorities and business objectives.

Sales, Enterprise Client Director – AM&D

Account Manager

• Responsible for leading the development and execution of strategic account plans for high-value clients within the NHS
• Ensure alignment with business objectives and driving long-term growth
• Foster deep relationships with varied stakeholders and implement complex sales and marketing initiatives
• Analyze market trends to identify growth opportunities
• Monitor key performance indicators and ensure the completion of contracts with key accounts
• Collaborate cross-functionally to resolve issues and enhance customer satisfaction
• Serve as the primary escalation point for key accounts

Key Account Manager

IT Support

• Own business development in the territory by uncovering and posting opportunities
• develop competitive positioning, and own quote creation, customer concerns, and change orders
• Partner with Account Executives / Account Managers (AE/AM) to qualify opportunities, design and present winning solutions, and develop business analysis and forecasts
• Lead the development of product strategy and customer presentations as the clinical, technical, and knowledge expert
• Address competitive positioning and value proposition components of the presentation
• Own the business development of the territory with business planning and funnel management
• Travel required: MA, ME, VT, NH

Sales Support, Clinical Specialist – Fixed Systems, Image Guided Therapy

Project Manager

• Manage multiple implementations that vary in scope, size and complexity
• Ensure site readiness and adherence to project timelines
• Advise on project plan and responsible for daily updates on project status and activities
• Lead a diverse cross-functional team in coordination with hospital project managers

Healthcare Customer Project Manager

• Deliver onsite and remote technical support, responding quickly to customer issues
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions
• Apply understanding of customer environments to ensure effective system implementation
• Troubleshoot and resolve technical challenges
• Maintain accurate and detailed documentation of system configurations
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams
• Continuously build technical expertise and contribute to knowledge sharing initiatives

• deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows
• ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches
• support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing
• troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies
• maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures
• collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.

Field Engineer

• Responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times
• Understand the customer's business and competitive environment; generate service revenue
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
• Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation

Medical Safety Manager – Ultrasound

Clinical Solution Specialist – Patient Monitoring

Clinical Education Specialist, Multi Modality

Clinical Application Specialist, MR

People Knowledge Management Manager

Zone Installation Specialist – Imaging Systems

Technical Consultant – Patient Monitoring

Sales, Enterprise Client Director – AM&D

Key Account Manager

Sales Support, Clinical Specialist – Fixed Systems, Image Guided Therapy

Healthcare Customer Project Manager

Technical Consultant – Patient Monitoring

Technical Consultant – Patient Monitoring

Technical Consultant – Patient Monitoring

Field Service Engineer – Multivendor X-ray, Ultrasound